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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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This clothing is not what is advertised. I bought a "sweatshirt" that was a polyester grammie shirt, horrible, and a cotton blouse that says dry clean only. Since when do you dry clean cotton? These items are from China and if you try to return, it will cost over $20 to return. BUYER BEWARE!
I always go to this website to buy clothes that are in fashion! Super convenient price and great service. I never found any problem. Very happy customer!
This online store has a lot of great quality clothes for a very reasonable price. I have friends who order from here and have had a good experience so far! Definitely love it.
A nice dress is essential for me (in my office). Once I saw one here, I knew I had to have one. He was charming in person, the details are well thought out.
I bought a lot of clothes here and they are the FAV of all my closet... I recommend the online store!
This is by far, the worst company I have ever ordered from. I placed my order on September 20th, they took my money on September 21. I didn't recieve any of my items until November. I still had one item left & they could not tell me when it would arrive so I cancelled it. The quality of fabric is very cheap and the colors aren't always what they show. And they are not true to size. I DO NOT recommend this place to anyone.
I found it to be the easiest website to buy clothes without having to worry about converting to your own country's currency. I just made my first purchase and waiting for my package. Easy to use and free shipping for large purchases :)
Yes, this is my is my favorite online clothing store to find elegant clothes and shoes. You have a great selection and everything I have bought has been of good quality.
So it is really difficult to buy clothes with the right style and size on the internet, as well as some accessories. I feel so lucky to have found this online boutique. I am really delighted.
Great place on the internet to buy clothes. So it is really difficult to buy clothes with the right style and size on the internet, as well as some accessories. I feel so lucky to have found this online boutique. I am really delighted.
I came across this online boutique when searching for some dresses online and quickly discovered that it is much more than decently priced clothes. Wide variety of accessories that are difficult to find or much more expensive in a physical store, this boutique is very complete and reliable.
Perfect! Great variety of clothes. It offers a great variety of products and brands. I love the review system, we can read the reviews before we buy each design. The payment process is easy and payments are accepted with multiple methods.
First time shopping online! This website is so good! My friend recommended it to me! Shipping is a bit slow, but still worth it.
I bought clothes here online. I received the purchased items in perfect condition. I am very happy to get free shipping due to the full amount of my online purchase and I am comforted to know that the clothes I ordered will be arriving soon. The most important thing is the feeling of security and trust that it is able to provide to customers. Thumbs up.
Great internet clothing shopping destination. Excellent website for fashion and small clothing, products are really good.
Good clothing store on the internet. I have shopped at this online store many times before, I have great deals and it is also very cheap! There are also discounts every day! :)
Perfect! Clothes with fast and easy shipping! I love shopping on this website. They have such a wide range of clothing designs that I don't need to look anywhere else.
Excellent! I love this online boutique so much! I just know this, it attracts me a lot! Hope you love it! Waiting for my new blouse soon
The clothing I received was very good. The sizes do tend to run a little small. I ordered at least 5 items. They came in 3 or 4 shipments. One of the shipments contained a Christmas present. The USPS said it was delivered, but I didn't receive it. I don't usually have problems with the USPS, but I have had one other instance (with a different company) where they said it was delivered but it wasn't. I contacted Lillicloth and basically they just gave me a 800 number for the post office. Not helpful. Won't buy from them again.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Lilicloth
Fast delivery! In the photos on this page, shirts looked good, but they are actually better. They came out great, will order again soon.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Lilicloth