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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Nevada
1 review
0 helpful votes
Follow Zekie P.
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It was so easy to find the shirts I was looking for and the prices were incredible! I would recommend this website, would buy again! Hurrah!

Date of experience: November 25, 2020
Utah
1 review
0 helpful votes
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Great quality
November 26, 2020

Fast delivery, great quality of clothing. Thanks also for the discount. I will definitely buy online here again. Good value for the money.

Date of experience: November 25, 2020
Tennessee
1 review
0 helpful votes
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HBKQD00139986
December 25, 2020

This item was ordered and paid for on 10-06-20. It is now 11-25-20 and I have still not received this order.
Please reconsider if you see an item before ordering if you want it in a timely manner.

Date of experience: November 25, 2020
Minnesota
3 reviews
12 helpful votes
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Bad Business
December 25, 2020

My order below is placed twenty days ago. Two of them is not yet shipped and the rest 3 not arrived as of today. When i contacted Lilicloth, they Told me to wait with no further explanation of when my Items will be shipped. I wish that i looked all this review, before ordering anything from them. Buyer beware. Do not Buy from this people.

Date of experience: November 25, 2020
Illinois
1 review
0 helpful votes
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Disappointed
December 25, 2020

My impression is "not great." I will wear it a few times, but will not order from them again. The clothes are gorgeous in photos, so I figured I would give them a try by ordering one item while they were offering their clothes with heavy discounts. I ordered a hooded top that was presentedin photos with a very nice autumn themed design. It appeared to be knit with coarse multicolored thread. I was tempted to buy more than one item, but decided no, wait. Very glad I did. It took at least a month for the product to arrive. The receipt that appeared in Paypal was in Chinese characters, which provided a clue that it was likely on a ship from China. Finally my order arrived. Regarding the fit, it was good. Perfect fit actually for my relatively long arms. I was disappointed in the rest. The fabric was a thin to medium thickness woven polyester. It was not the coarse beautifully knit design in their photo. The design was simply imprinted on the fabric, and while not faded, it was definitely not as strikingly colored as in their photo. The henley neckline closure at the neckline turned out to use large snaps, not buttons. The snaps seem to be good quality, but slightly askew. There is a slight twist to the fabric when they are snapped shut. So I am disappointed. The fabric is not as warm as I thought I was getting for late autumn weather. The top also did not come with a fabric content or care tag, which I thought is required. I took a guess when washing it before wear by using cold water on delicate cycle and then line drying. It laundered fine with this method. There are much better, similar tops sold through large online retailers, with much better prices and with much faster shipping. I will not call this a complete scam, because they sent the product, but they are definitely shady and not as communicative as legit online retailers from whom I have ordered. If I had paid full price? Yes, I would definitely feel scammed! The lack of a content or care tag in the clothing is cause for concern, and perhaps illegal? This thing will end up in my donation bin after I wear it just a few times.

Date of experience: November 25, 2020
New York
1 review
0 helpful votes
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Great
November 26, 2020

Everything so easy on this website and the service and communication were top notch. Would definitely order with you again. Even with COVID problems it was great to shop here!

Date of experience: November 25, 2020
GB
1 review
0 helpful votes
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Fit perfectly
November 25, 2020

The dress I bought fit perfectly. I will definitely buy another. The delivery was within the next few days. Very happy with the variety and the online service.

Date of experience: November 24, 2020
GB
1 review
0 helpful votes
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Start!
November 25, 2020

I found it a bit confusing to start looking for clothes on the internet during the pandemic, but I was able to assure what I was looking for I found on this webstie!, I would buy again when necessary without hesitation!

Date of experience: November 24, 2020
California
1 review
0 helpful votes
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Do not believe this site
December 24, 2020

These are all scams, search for Lilicloth reviews on other websites. I ordered something over 2 months ago and still haven't received it. They sent a tracking link and it showed that it arrived in LA on 11/16 and I live less than 2 hours away from LA. Today is the 24th and after another complaint, they sent me again to the tracking link, which by the way doesn't show who the delivery company is, and it tracked the supposed shipment going to Bloomington, a totally different direction. This company is BS. This is a scam company, just look... isn't it weird that there are supposed to be over 600 people that rated the company but the only ones that wrote a review are only a handful and they all were between October 16th and November 22nd? I call BS

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2020
Florida
1 review
0 helpful votes
Follow Lawrence K.
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Ordered 1 shirt on 7 November. They say they sent it out from HK on 9 November. It's 24 November. No item. I will never use these people again and advise you not to support anything from the CCP.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2020
GB
1 review
0 helpful votes
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I recommend this boutique
November 24, 2020

I bought some shoes in this online boutique and they are beautiful. Great quality and fit. Fast delivery service too. I recommend this boutique, I will keep buying from them.

Date of experience: November 23, 2020
Utah
1 review
0 helpful votes
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Orders
December 24, 2020

Ordered early Oct 2020 still waiting for 2 items as of today Nov. 23rd. Emailed them 3 times they did respond stating item has been shipped. Tracking does not show where or when I will be receiving them. Still waiting for service.

Date of experience: November 23, 2020
Ukraine
1 review
0 helpful votes
Follow JASMINE B.
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This online clothing store has high quality dresses and modern design, friendly and honest service, it is very helpful. This was my second purchase and it will definitely not be my last.

Date of experience: November 23, 2020
Ukraine
1 review
0 helpful votes
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5 stars on everything
November 24, 2020

This online boutique has very good quality clothing, as well as excellent customer service! Items ship quickly too. 5 stars on everything. I will definitely be a regular.

Date of experience: November 23, 2020
Switzerland
1 review
0 helpful votes
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Excellent!
November 24, 2020

The quality of the dresses in this online boutique is excellent and both the images on the web and the description are true to life. The size fits my body well. The clothes I ordered are beautiful!

Date of experience: November 23, 2020
Florida
2 reviews
0 helpful votes
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Buyer Beware or be Afraid
December 23, 2020

So unbelievably disappointed in ordering a medium-sized t-shirt I weigh 117 lb and it was enough to put three people in extra extra extra large shoes were supposed to be size seven and they were easily in eight and a half then I returned items at my cost to the San Francisco address which is says clearly on the return label it turns out the return is in China which is even more costly and too late for me I already sent my items Did not get any satisfactory response from customer service absolutely nothing except saying that it should have gone to China which was not spelled out never been so unhappy in my life with dealing with a so-called professional organization so the solution to so many products looks so cute I will say I got a pendant and two hats that were cute in all fairness

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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I love shopping here
November 24, 2020

Perfect boutique online on the internet to buy clothes! I can't live without it! I bought clothes, accessories, bags online, I made purchases three times in the last two weeks! I'm still waiting for my package to arrive!

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
Follow GIANNA W.
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This makes me include this website in my favorite online stores. Absolutely the best for buying fashion. I have already shopped here at least 6 times and it never ceases to amaze me.

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Recommended website
November 23, 2020

I love the wide range of clothes, it suits my style and size. They do special discounts quite often that make the purchase even more worthwhile

Date of experience: November 22, 2020
Switzerland
1 review
0 helpful votes
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Good website
November 23, 2020

It has a wide range of garments of different styles and designs and also many accessories and jewelry at a good price. I would recommend this online boutique without hesitation.

Date of experience: November 22, 2020