Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
Follow INGA I.
Unfollow INGA I.
Share Review
Report Review

I love this online boutique because it has fast shipping, amazing deals, and clothes that not only fit my body, but I love to wear!

Date of experience: December 15, 2020
Switzerland
1 review
0 helpful votes
Follow Isadora N.
Unfollow Isadora N.
Share Review
Report Review

Great
December 16, 2020

Thanks to this online boutique for its wide variety of clothes, even things you don't even know you need until you see them: great quality and great values too! Well, even when the products don't suit you, there are return and exchange policies! Great service :)

Date of experience: December 15, 2020
Brazil
1 review
0 helpful votes
Follow Maden W.
Unfollow Maden W.
Share Review
Report Review

Recommend
December 16, 2020

Such a simple yet efficient website for browsing and shopping for clothes! All transactions are done quickly and smoothly. I will definitely recommend this site for those girls looking for clothes!

Date of experience: December 15, 2020
Minnesota
1 review
0 helpful votes
Follow ernie e.
Unfollow ernie e.
Share Review
Report Review

How could they have gotten my items to me had I ordered them with just my first name, street address, city but no state of zip included. Ya best to say no thanks and move on. I'm weary about them being a foreign entity and I dont give credit card into to outside the us companies. I could not find a location or inc information so use caution amigo

Date of experience: December 15, 2020
North Carolina
3 reviews
1 helpful vote
Follow Eugene R.
Unfollow Eugene R.
Share Review
Report Review

Confusing but what I ordered
December 15, 2020
Updated review

Excellent... I'll know more after I get my first order. My second came before my first and still waiting. Gene B

Date of experience: December 14, 2020

Excellent...
November 24, 2020
Previous review

Excellent... I'll know more after I get gifts. So far, so good

Date of experience: November 23, 2020
Oregon
1 review
0 helpful votes
Follow Vic E.
Unfollow Vic E.
Share Review
Report Review

I bought this for my wife as a gift, it is suppose to be a x-large but I doubt that it is even a large. The description and the reviews call this a sweatshirt. The picture looks like is heaver material but this is very thin T-shirt material. When I went on site to leave a review, I was not able to. I had my wife open this early she agreed that it is not sweatshirt material and that it is not a normal x-large, which should be baggy on her. I just verily fit and she wants to keep it.

Date of experience: December 14, 2020
Georgia
1 review
0 helpful votes
Follow Johnny C.
Unfollow Johnny C.
Share Review
Report Review

Poor customer service
January 14, 2021

I ordered a sweater to give to my wife for her birthday. I ordered the size of other sweaters in her closet. When her birthday came and she tried it on it was too small. When I asked for a refund or exchange neither was available. I had to wait weeks for delivery but was only given two weeks from delivery to ask for a return. If you are buying something as a gift beware you may not have time to meet their arbitrary terms. Gift giving and slow delivery and return timeline makes it impossible to work with them.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
Follow Donna X.
Unfollow Donna X.
Share Review
Report Review

Cute
December 14, 2020
Updated review

Would not accept my first credit card, even though I know there is no problem with that card.
But, the overall experience was fine. Cute sweatshirt!

Date of experience: December 14, 2020

Would not accept my first credit card, even though...
December 23, 2020
Previous review

Would not accept my first credit card, even though I know there is no problem with that card.

Date of experience: November 23, 2020
Oregon
1 review
0 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

Have not given the gifts yet so not really sure...
December 14, 2020
Updated review

Just hope the products live up to the pictures! And size right and do not shrink
Now I am annoyed with this survey

Date of experience: December 14, 2020

Just hope the products live up to the pictures!
November 23, 2020
Previous review

Just hope the products live up to the pictures!

Date of experience: November 22, 2020
Illinois
1 review
0 helpful votes
Follow Rob V.
Unfollow Rob V.
Share Review
Report Review

Never Use Again
December 14, 2020

Placed an order on December 14th, I did not receive the first items until Jan 4th, the rest came on or around the 15th so missed the entire holiday season. Te items were of poor quality, the earrings broke upon removing from the packaging. Also, the apparel items were not representative of what was advertised, not even close. I feel like I was misled and taken advantage of, will never use again.

Date of experience: December 14, 2020
New Jersey
1 review
0 helpful votes
Follow Barbara A.
Unfollow Barbara A.
Share Review
Report Review

Long delivery time, probably due to distance shipped
December 14, 2020
Updated review

Difficulty with first credit card, which was always accepted before. Had to use another credit card... this one was accepted

Date of experience: December 14, 2020

Difficulty with first credit card, which was always...
November 22, 2020
Previous review

Difficulty with first credit card, which was always accepted before. Had to use another credit card... this one was accepted

Date of experience: November 22, 2020
Australia
1 review
0 helpful votes
Follow MELANY Q.
Unfollow MELANY Q.
Share Review
Report Review

Favorite
December 15, 2020

I love this website, my favorite. I shop online and am happy with everything on this website. The clothes are excellent, the service is excellent, the accessories are excellent, the shipping is fast and the delivery is packed with great quality.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
Follow Amy L.
Unfollow Amy L.
Share Review
Report Review

Found it easy to navigate thru catalog items
December 14, 2020
Updated review

Did not receive tracking number!
Arrived a little late (not a problem) so
First order and worried about order!

Date of experience: December 14, 2020

Found it easy to navigate thru catalog items
November 17, 2020
Previous review

Found it easy to navigate thru catalog items. Also easy to checkout. Received my
Discounts without. A hassle, A pleasure doing business with you.

Date of experience: November 17, 2020
Australia
1 review
3 helpful votes
Follow TEOLA N.
Unfollow TEOLA N.
Share Review
Report Review

Very happy!
December 15, 2020

Great for loyal customers. It has so many added perks to keep you shopping: 10% off first orders, I love the variety of clothes on sale, but having extra rewards available makes it a little more tempting to fill up my shopping bag. I have ordered four times and have never had a problem with shipping, payment, quality, etc. Very happy!

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
Follow Serita M.
Unfollow Serita M.
Share Review
Report Review

Fantastic!
December 15, 2020

Fantastic! I love shopping on this website! Fantastic designs of amazing clothes and accessories. The prices are reasonable. Also, the website is easy to use :)

Date of experience: December 14, 2020
New York
1 review
0 helpful votes
Follow Stacey M.
Unfollow Stacey M.
Share Review
Report Review

HORRIBLE IN EVERY WAY!
January 13, 2021

The only easy thing was ordering and paying! I was so excited to find plus size clothes that were stylish, inexpensive and didn't look like they came from my grandmother's closet! I'd have been better off with her moo moos! They did warn that due to covid there MIGHT be a slight increase in delivery time but I never expected it to take over a month, and I still haven't received everything! The items that did come were such horrible quality I would be embarrassed to wear anything except the plain tshirts I purchased which by the way I ordered 2 sizes bigger and are still too tight! The "winter coat", I also ordered 2 sizes larger than usual ( to be able to wear a sweater underneath) it would have split across the back... if I could even get it on! Not to mention the fabric was a joke, flimsy, thin fabric with cheap fleece! The rest of the items were equally sized and as cheaply made. I will say the pictures were incredibly deceiving... everything looks so good when you put a 3x on a girl who's 5'10" and
125 lbs. with beautiful hair and make up! One more thing, Customer service was NO help! The first 3 or 4 responses to my emails I would swear were computer generated. Not until I insisted on dealing with a "real" person do I think I actually got a response from a human being! Believe me, I have better things to do than write reviews, though I think they are quite useful... when they aren't written by the company... which has to be the case; one site even had a posted message that said some of their reviews were pulled off for being scetchy.(not the word they used) If I can save one person from the aggravation I went through... it'll be worth my time!

Date of experience: December 14, 2020
Czechia
1 review
0 helpful votes
Follow Lodena C.
Unfollow Lodena C.
Share Review
Report Review

Excellent
December 14, 2020

Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
Follow Susan L.
Unfollow Susan L.
Share Review
Report Review

TFU
January 13, 2021
Updated review

First delivered the wrong product then took phone calls to finally get the right order to be delivered.

Date of experience: December 14, 2020

TFU
January 12, 2021
Previous review

First delivered the wrong product then took phone calls to finally get the right order to be delivered.

Date of experience: December 13, 2020
California
1 review
1 helpful vote
Follow Kimberly S.
Unfollow Kimberly S.
Share Review
Report Review

I won't be a repeat customer
January 13, 2021
Updated review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. I never received an estimated delivery date, so I was surprised when the items arrived. However, I don't like the quality. I was expecting a "sweatshirt ", not basketball jersey-type fabric. I take responsibility for that. I probably should've read the fine print and better. However I don't like it

Date of experience: December 13, 2020

Very difficult to use site on phone
December 22, 2020
Previous review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. Too bad, because I like your merchandise.

Date of experience: November 22, 2020
Ohio
1 review
0 helpful votes
Follow Amanda Y.
Unfollow Amanda Y.
Share Review
Report Review

Adequate
December 14, 2020
Updated review

Easy web site to order
No confirmation of order after placement
Shipping to long for delivery
100 characters

Date of experience: December 13, 2020

Easy web site
November 22, 2020
Previous review

Easy web site

Date of experience: November 22, 2020