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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I bought a beautiful dress here, it was a great experience, it is as described on the website. Fast delivery and best of all, at a good price.
Bought a bunch of items for Christmas gifts. PLaced order 11/21/20. Still no delivery. All kinds of excuses. Thought would be shipped 10-15 days. Some items have barley left the plane. Very misleading. Will not trust them again.
Sizing was confusing, would have bought more of this sweater but besides sizing issue, the return policy seemed too much of a hassle
Sizing was confusing, would have bought more of this sweater but besides sizing issue, the return policy seemed too much of a hassle
So far, my overall orders on this website have been excellent. The clothes I have ordered have been of excellent quality and the delivery service was very fast. The page is really useful. I would 100% recommend it.
The order arrived earlier than estimated, good quality of the fabric of my dress, it is very beautiful, as in the photo, only the model is very thin and looks much better, I am 1.72 and I wear size 40, I ordered size L and great because I like the loose shirt but the dress is quite short in length so I will wear it with tights as my thighs are not as thin as the model in the photo.
I buy most of the clothes in this online store. I have found great value in the phasers that I buy here. I consider them elegant and of very good quality. The customer service is impeccable. I also have several skirts, they are synonymous with quality and unrolled style. Thank you for always delivering a quality product.
This online clothing store has high quality clothing and modern design, friendly and honest customer service, very helpful. This was my first purchase and it will definitely not be my last.
This boutique online has skirts of excellent quality, also fantastic customer service! Items are also shipped quickly. 5 stars in all areas. I will definitely be a recurring customer.
The color is vibrant in the long dress that I bought. It fits well and the material feels good on my skin. The dress flowed well, it is super comfortable. I can dress it up or down according to the occasion. I have ordered 2 more times since my first purchase. I really appreciated how quickly I received my orders. I will order again and again.
I'll reserve comment until I see how long it takes to get the order. I placed an order year ago with Annie Cloth and it took two months to get it.
I'll reserve comment until I see how long it takes to get the order. I placed an order year ago with Annie Cloth and it took two months to get it.
I love the shirts that they have given me, they bought them on this website. The delivery is fast, they have incredible customer service, I highly recommend it, I will be a regular customer of this online clothing store.
I received my package very fast, the skirt is so cute that I plan to buy another in a different color. I love this online boutique, I will definitely order again.
Need ‘A' line, type tops for people who have wide hips.
Example... I am a medium shoulder size and hips XXLplus size...
If tops were made ‘A' type I would buy tops and dresses
Need ‘A' line, type tops for people who have wide hips.
Example... I am a medium shoulder size and hips XXL... if tops were made ‘A' type I would buy tops and dresses
Product took longer than expected to arrive. No communication regarding delay and out of stock product until I inquired. Product looks cheap. Fabric is shiny; didn't look like that on line. Wine shirt was supposed to be L and S was sent.
Took over a month and a half to receive full order, sat at transfer location for over 2 weeks, which is 16 miles from me.
Very poor quality, Seam overlaps on outside instead of inside, and heat transfers wash off in the washing machine.
When I contacted them all they would say is its on its way.
I urge everyone to stay away!
I will never, ever buy from this company again, ever. I ordered 3 items from them on 11-18-20. Of course, they all shipped separately, from China, and I haven't received a single one of the item yet as of 12-16-20. Holy crap, even on a slow boat from China is shouldn't take this long. What a joke. Never again.
Deceptive business practices. Order still hasn't shipped 15 days after I placed it and now they tell that once it does, whenever that is, it will take 15-25 which probably means 30-60 days! These types of merchants should be reviewed out of existence. Buyer beware on Wikipedia has the Lilicloth emblem next to it. Not worth it.
Great option for clothes on the internet. Offers a wide range of products such as fashion and accessories at affordable prices. Safe and reliable site with excellent customer service and regular discounts so you know you're getting your money's worth when shopping for clothes.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

