Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow jasmine l.
Unfollow jasmine l.
Share Review
Report Review

I bought a beautiful dress here, it was a great experience, it is as described on the website. Fast delivery and best of all, at a good price.

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
Follow Bruce P.
Unfollow Bruce P.
Share Review
Report Review

Bought a bunch of items for Christmas gifts. PLaced order 11/21/20. Still no delivery. All kinds of excuses. Thought would be shipped 10-15 days. Some items have barley left the plane. Very misleading. Will not trust them again.

Date of experience: December 18, 2020
Missouri
1 review
0 helpful votes
Follow Brenda T.
Unfollow Brenda T.
Share Review
Report Review

Sizing was confusing, would have bought more of this sweater but besides sizing issue, the return policy seemed too much of a hassle

Date of experience: December 18, 2020

Sizing was confusing, would have bought more of this...
December 27, 2020
Previous review

Sizing was confusing, would have bought more of this sweater but besides sizing issue, the return policy seemed too much of a hassle

Date of experience: November 27, 2020
Illinois
1 review
0 helpful votes
Follow Sharon F.
Unfollow Sharon F.
Share Review
Report Review

So far, my overall orders on this website have been excellent. The clothes I have ordered have been of excellent quality and the delivery service was very fast. The page is really useful. I would 100% recommend it.

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
Follow natasha c.
Unfollow natasha c.
Share Review
Report Review

The order arrived earlier than estimated, good quality of the fabric of my dress, it is very beautiful, as in the photo, only the model is very thin and looks much better, I am 1.72 and I wear size 40, I ordered size L and great because I like the loose shirt but the dress is quite short in length so I will wear it with tights as my thighs are not as thin as the model in the photo.

Date of experience: December 18, 2020
Canada
1 review
0 helpful votes
Follow amber y.
Unfollow amber y.
Share Review
Report Review

Impeccable
December 18, 2020

I buy most of the clothes in this online store. I have found great value in the phasers that I buy here. I consider them elegant and of very good quality. The customer service is impeccable. I also have several skirts, they are synonymous with quality and unrolled style. Thank you for always delivering a quality product.

Date of experience: December 17, 2020
Canada
1 review
0 helpful votes
Follow FRANCE V.
Unfollow FRANCE V.
Share Review
Report Review

Happy
December 18, 2020

I am always happy to buy clothes on this website. Shipping is fast, I loved my sweaters, I hope I can buy from them again in no time.

Date of experience: December 17, 2020
Canada
1 review
0 helpful votes
Follow tiara r.
Unfollow tiara r.
Share Review
Report Review

My first purchase
December 18, 2020

This online clothing store has high quality clothing and modern design, friendly and honest customer service, very helpful. This was my first purchase and it will definitely not be my last.

Date of experience: December 17, 2020
Canada
1 review
0 helpful votes
Follow Britane V.
Unfollow Britane V.
Share Review
Report Review

This boutique online has skirts of excellent quality, also fantastic customer service! Items are also shipped quickly. 5 stars in all areas. I will definitely be a recurring customer.

Date of experience: December 17, 2020
Canada
1 review
0 helpful votes
Follow DIVINIA M.
Unfollow DIVINIA M.
Share Review
Report Review

The color is vibrant in the long dress that I bought. It fits well and the material feels good on my skin. The dress flowed well, it is super comfortable. I can dress it up or down according to the occasion. I have ordered 2 more times since my first purchase. I really appreciated how quickly I received my orders. I will order again and again.

Date of experience: December 16, 2020
Colorado
1 review
0 helpful votes
Follow Linda Y.
Unfollow Linda Y.
Share Review
Report Review

Items look well made and true to size..
December 17, 2020
Updated review

I'll reserve comment until I see how long it takes to get the order. I placed an order year ago with Annie Cloth and it took two months to get it.

Date of experience: December 16, 2020

I'll reserve comment until I see how long it takes...
November 23, 2020
Previous review

I'll reserve comment until I see how long it takes to get the order. I placed an order year ago with Annie Cloth and it took two months to get it.

Date of experience: November 23, 2020
Canada
1 review
0 helpful votes
Follow DAKOTA Y.
Unfollow DAKOTA Y.
Share Review
Report Review

I love the shirts that they have given me, they bought them on this website. The delivery is fast, they have incredible customer service, I highly recommend it, I will be a regular customer of this online clothing store.

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
Follow harper u.
Unfollow harper u.
Share Review
Report Review

Beautiful
December 17, 2020

I bought a beautiful shirt for my Mom for her birthday and she loved it. I would make another purchase from this website.

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
Follow Olivia R.
Unfollow Olivia R.
Share Review
Report Review

I received my package very fast, the skirt is so cute that I plan to buy another in a different color. I love this online boutique, I will definitely order again.

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
Follow Michelle Y.
Unfollow Michelle Y.
Share Review
Report Review

Items are in USD
December 17, 2020
Updated review

Need ‘A' line, type tops for people who have wide hips.
Example... I am a medium shoulder size and hips XXLplus size...
If tops were made ‘A' type I would buy tops and dresses

Date of experience: December 16, 2020

Need ‘A' line, type tops for people who have wide hips
November 24, 2020
Previous review

Need ‘A' line, type tops for people who have wide hips.
Example... I am a medium shoulder size and hips XXL... if tops were made ‘A' type I would buy tops and dresses

Date of experience: November 24, 2020
California
1 review
0 helpful votes
Follow Christine N.
Unfollow Christine N.
Share Review
Report Review

Not happy
January 15, 2021
Updated review

Product took longer than expected to arrive. No communication regarding delay and out of stock product until I inquired. Product looks cheap. Fabric is shiny; didn't look like that on line. Wine shirt was supposed to be L and S was sent.

Date of experience: December 16, 2020

Good
November 24, 2020
Previous review

Good

Date of experience: November 24, 2020
California
1 review
0 helpful votes
Follow George N.
Unfollow George N.
Share Review
Report Review

Took over a month and a half to receive full order, sat at transfer location for over 2 weeks, which is 16 miles from me.
Very poor quality, Seam overlaps on outside instead of inside, and heat transfers wash off in the washing machine.
When I contacted them all they would say is its on its way.
I urge everyone to stay away!

Date of experience: December 16, 2020
Pennsylvania
1 review
0 helpful votes
Follow Garry K.
Unfollow Garry K.
Share Review
Report Review

Never again...
January 15, 2021

I will never, ever buy from this company again, ever. I ordered 3 items from them on 11-18-20. Of course, they all shipped separately, from China, and I haven't received a single one of the item yet as of 12-16-20. Holy crap, even on a slow boat from China is shouldn't take this long. What a joke. Never again.

Date of experience: December 16, 2020
Texas
1 review
0 helpful votes
Follow William R.
Unfollow William R.
Share Review
Report Review

Another BUYER BEWARE
January 15, 2021

Deceptive business practices. Order still hasn't shipped 15 days after I placed it and now they tell that once it does, whenever that is, it will take 15-25 which probably means 30-60 days! These types of merchants should be reviewed out of existence. Buyer beware on Wikipedia has the Lilicloth emblem next to it. Not worth it.

Date of experience: December 16, 2020
Switzerland
1 review
0 helpful votes
Follow nicolette l.
Unfollow nicolette l.
Share Review
Report Review

Great
December 16, 2020

Great option for clothes on the internet. Offers a wide range of products such as fashion and accessories at affordable prices. Safe and reliable site with excellent customer service and regular discounts so you know you're getting your money's worth when shopping for clothes.

Date of experience: December 15, 2020