Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received a message that said 20% off. It was not applied to my total. Where is my 20%? Is it too late to receive my 20% off?
I received a message that said 20% off. It was not applied to my total. Where is my 20%?
I bought one of the "Don't piss off old people" sweatshirts and love it. The fabric is very soft and it didn't shrink when I washed it and air dried it.
I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress up and look pretty. Also, their customer service is really friendly. Now I have bought it 5 times this year and I can say that it has been really satisfactory. Now I'm in love with a red dress... They really make me feel like a princess.
Impressive online clothing shopping service. Fast and very useful shipments. I had so many to choose from, they shipped my entire order quickly. Thank you!
I ordered the Black and White Cat on Red/White Polka dots Sweatshirt for Christmas. The sweatshirt was ordered at the end of November. It arrived 19 days later which gave me enough time to give it for Christmas. It is a very cute, but the picture of the cat on the sweatshirt is very blurry. Also the fabric does not feel like a regular sweatshirt. Kind of disappointed, but will give it a try.
This is my first order. Hopefully I will be satisfied.
The item was advertised as a sweatshirt. It is not a sweatshirt. It is a sillky shirt. Overpriced for what I received.
Loved the products but website not user friendly. Has quirks in the function that can be confusing. Took longer that expected to receive the products.
My new coat arrived, I was delighted to receive it and it is pure love at first sight, it is super soft and very warm, its size is one, since it does not have buttons and folds, it adapts to all bodies, and then the combination of blue and gray and designs, it is super pretty. I do not know if this year they will be very fashionable but I do not care, it is worth buying on this website
This online clothing store great deals. I ordered my dresses and received them earlier than expected. Also very helpful and fast customer service, i love!
Very clear help from this website. They responded to all email questions promptly and made sure I understood. My order, a long dress, took a while but it arrived at my house on time.
I bought a beautiful jacket online here. I am absolutely delighted with the fantastic service I received from this boutique, they went out of their way to help me with the best possible price!
I absolutely love your products however, the shipping cost is extremely high. I have no idea where you are located so I can't figure the shipping!
I absolutely love your products however, the shipping cost is extremely high. I have no idea where you are located so I can't figure the shipping!
There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!
However with that being said, I never received any notice that it was finally in the mail. No tracking number or anything. I was beginning to think that I didn't order it after all.
The shirt "saying" fits my friend to a T - now I just hope she likes it. The picture shows a beautiful blue color, the actual shirt, not so much. But I know the routine of "your color may show different due to the different devices".
There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!
Big range of clothes. Good quality for the price. Same sizes vary what is a bit of a shame as 2 of 4 Shirts are to big. Delivery quite quick to Australia although it took about 10 days to leave China. Customer service average, needs to be improved! The parcel delivery guy left my parcel outside the apartment building! Lucky me it was still there when i got home. Maybe add kids clothes?
Lili, your shipping is rediculous. While the shirt was very nice it took 3 weeks to deliver you should look into a faster delivery system. Thank You
Love your products and checking out was easy. Took a, while to be delivered but time of year and 2020 issues taken into consideration. Wish the, tracking updated better.
Love your products and checking out was easy.
I was surprised by some of the products I ordered, but all in all good. The sweatshirt hoodies I liked the best.
One pair of gloves to light of material.
Very easy website to navigate! Their items are very different and, from cute to elegant. Plenty of items to choose from.
I walked into the website and was amazed by all the clothing and accessory options. I had the wonderful help of customer service via email, they were just brilliant, attentive and very helpful.
I ordered enough to get free shipping and was prepared for a wait due to COVID, but after a Month, with two shipments in hand, they had only delivered 6 of my 7 items. And 2 of them were so ill-fitted as to be unwearable. So, I emailed that I would like to exchange the items for something else. Sorry they say cheerfully, but you are past our 15 day return deadline... Have a nice day! I email again - Lilicloth has yet to ship all of my order and its ME that is past a deadline? This time a different person responds who says they accept returns. I email again - Cool, how do we make this exchange happen? Then a 3rd Lillicloth rep responds... after review of this we find you are past the deadline and can not return the item. So BEWARE of Lilicloth... their items are SLOW to arrive, of spotty quality, their communications are confusing, and if you are not Very Fast, all you will have is a nice donation for Goodwill Industries.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

