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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Arizona
1 review
0 helpful votes
Follow Christine G.
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Cheat material for 1 blouse, thin material for sweatshirt.
December 20, 2020
Updated review

I received a message that said 20% off. It was not applied to my total. Where is my 20%? Is it too late to receive my 20% off?

Date of experience: December 20, 2020

I received a message that said 20% off
December 29, 2020
Previous review

I received a message that said 20% off. It was not applied to my total. Where is my 20%?

Date of experience: November 28, 2020
Colorado
1 review
1 helpful vote
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Great pullover
December 21, 2020

I bought one of the "Don't piss off old people" sweatshirts and love it. The fabric is very soft and it didn't shrink when I washed it and air dried it.

Date of experience: December 20, 2020
Nevada
1 review
0 helpful votes
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I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress up and look pretty. Also, their customer service is really friendly. Now I have bought it 5 times this year and I can say that it has been really satisfactory. Now I'm in love with a red dress... They really make me feel like a princess.

Date of experience: December 20, 2020
Utah
1 review
0 helpful votes
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Impressive online clothing shopping service. Fast and very useful shipments. I had so many to choose from, they shipped my entire order quickly. Thank you!

Date of experience: December 20, 2020
Texas
1 review
0 helpful votes
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Black and White Cat on Red/White Polka dot Sweatshirt
December 20, 2020
Updated review

I ordered the Black and White Cat on Red/White Polka dots Sweatshirt for Christmas. The sweatshirt was ordered at the end of November. It arrived 19 days later which gave me enough time to give it for Christmas. It is a very cute, but the picture of the cat on the sweatshirt is very blurry. Also the fabric does not feel like a regular sweatshirt. Kind of disappointed, but will give it a try.

Date of experience: December 19, 2020

This is my first order
November 29, 2020
Previous review

This is my first order. Hopefully I will be satisfied.

Date of experience: November 28, 2020
Colorado
1 review
0 helpful votes
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Not as advertised. O
December 20, 2020
Updated review

The item was advertised as a sweatshirt. It is not a sweatshirt. It is a sillky shirt. Overpriced for what I received.

Date of experience: December 19, 2020

Love the selection & prices
November 29, 2020
Previous review

Love the selection & prices.

Date of experience: November 28, 2020
New Mexico
1 review
0 helpful votes
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Fun and Quality
January 19, 2021
Updated review

Loved the products but website not user friendly. Has quirks in the function that can be confusing. Took longer that expected to receive the products.

Date of experience: December 19, 2020

Loved the selection
November 28, 2020
Previous review

Loved the selection.

Date of experience: November 28, 2020
California
1 review
0 helpful votes
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My new coat arrived, I was delighted to receive it and it is pure love at first sight, it is super soft and very warm, its size is one, since it does not have buttons and folds, it adapts to all bodies, and then the combination of blue and gray and designs, it is super pretty. I do not know if this year they will be very fashionable but I do not care, it is worth buying on this website

Date of experience: December 19, 2020
Georgia
1 review
0 helpful votes
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This online clothing store great deals. I ordered my dresses and received them earlier than expected. Also very helpful and fast customer service, i love!

Date of experience: December 19, 2020
Georgia
1 review
0 helpful votes
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All is perfect.
December 20, 2020

Very clear help from this website. They responded to all email questions promptly and made sure I understood. My order, a long dress, took a while but it arrived at my house on time.

Date of experience: December 19, 2020
Georgia
1 review
0 helpful votes
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The best prices.
December 20, 2020

I bought a beautiful jacket online here. I am absolutely delighted with the fantastic service I received from this boutique, they went out of their way to help me with the best possible price!

Date of experience: December 19, 2020
North Carolina
1 review
0 helpful votes
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Shipping costs are very high!
December 19, 2020
Updated review

I absolutely love your products however, the shipping cost is extremely high. I have no idea where you are located so I can't figure the shipping!

Date of experience: December 19, 2020

I absolutely love your products however, the shipping...
November 27, 2020
Previous review

I absolutely love your products however, the shipping cost is extremely high. I have no idea where you are located so I can't figure the shipping!

Date of experience: November 27, 2020
New York
1 review
0 helpful votes
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Easy Ordering
December 19, 2020
Updated review

There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!
However with that being said, I never received any notice that it was finally in the mail. No tracking number or anything. I was beginning to think that I didn't order it after all.
The shirt "saying" fits my friend to a T - now I just hope she likes it. The picture shows a beautiful blue color, the actual shirt, not so much. But I know the routine of "your color may show different due to the different devices".

Date of experience: December 18, 2020

There are WS that I find exactly what I need for a...
November 27, 2020
Previous review

There are WS that I find exactly what I need for a Christmas present. I check out, filling in everything correctly, then when I key in submit or send, they say "fill in the ——-" and it is already filled in. Thank goodness your ordering was right to the point, easy, and fast!

Date of experience: November 27, 2020
Australia
1 review
4 helpful votes
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Christmas shopping
January 18, 2021
Updated review

Big range of clothes. Good quality for the price. Same sizes vary what is a bit of a shame as 2 of 4 Shirts are to big. Delivery quite quick to Australia although it took about 10 days to leave China. Customer service average, needs to be improved! The parcel delivery guy left my parcel outside the apartment building! Lucky me it was still there when i got home. Maybe add kids clothes?

Date of experience: December 18, 2020

Easy to find stuff
November 28, 2020
Previous review

Easy to find stuff. Maybe add kids clothes?

Date of experience: November 27, 2020
Florida
2 reviews
0 helpful votes
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Kitty cat shirt
December 19, 2020
Updated review

Lili, your shipping is rediculous. While the shirt was very nice it took 3 weeks to deliver you should look into a faster delivery system. Thank You

Date of experience: December 18, 2020

Lili, your shipping is rediculous
December 28, 2020
Previous review

Lili, your shipping is rediculous.

Date of experience: November 27, 2020
New York
1 review
0 helpful votes
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Fun ladies, shirts
December 19, 2020
Updated review

Love your products and checking out was easy. Took a, while to be delivered but time of year and 2020 issues taken into consideration. Wish the, tracking updated better.

Date of experience: December 18, 2020

Love your products and checking out was easy
November 26, 2020
Previous review

Love your products and checking out was easy.

Date of experience: November 26, 2020
Oregon
1 review
0 helpful votes
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Stylish
December 18, 2020
Updated review

I was surprised by some of the products I ordered, but all in all good. The sweatshirt hoodies I liked the best.
One pair of gloves to light of material.

Date of experience: December 18, 2020

Really like the products
November 21, 2020
Previous review

Really like the products

Date of experience: November 20, 2020
New York
1 review
0 helpful votes
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The items I purchased are beautifully made..
December 18, 2020
Updated review

Very easy website to navigate! Their items are very different and, from cute to elegant. Plenty of items to choose from.

Date of experience: December 18, 2020

Very easy website to navigate!
November 27, 2020
Previous review

Very easy website to navigate!

Date of experience: November 27, 2020
GB
1 review
0 helpful votes
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I walked into the website and was amazed by all the clothing and accessory options. I had the wonderful help of customer service via email, they were just brilliant, attentive and very helpful.

Date of experience: December 18, 2020
New Jersey
2 reviews
0 helpful votes
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I ordered enough to get free shipping and was prepared for a wait due to COVID, but after a Month, with two shipments in hand, they had only delivered 6 of my 7 items. And 2 of them were so ill-fitted as to be unwearable. So, I emailed that I would like to exchange the items for something else. Sorry they say cheerfully, but you are past our 15 day return deadline... Have a nice day! I email again - Lilicloth has yet to ship all of my order and its ME that is past a deadline? This time a different person responds who says they accept returns. I email again - Cool, how do we make this exchange happen? Then a 3rd Lillicloth rep responds... after review of this we find you are past the deadline and can not return the item. So BEWARE of Lilicloth... their items are SLOW to arrive, of spotty quality, their communications are confusing, and if you are not Very Fast, all you will have is a nice donation for Goodwill Industries.

Date of experience: December 18, 2020