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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Utah
1 review
0 helpful votes
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Shoes
December 23, 2020
Updated review

Good but missing coat and shoes are too small I ordered 10.5 or 11 USA they are small don't fit
Missing my coat also

Date of experience: December 22, 2020

Love selections
December 2, 2020
Previous review

Love selections

Date of experience: December 1, 2020
New Mexico
1 review
0 helpful votes
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Incredibly poor service
January 22, 2021

Ordered a single item (a sweatshirt) as a Christmas present on Dec. 6th. It is now Dec. 22, and despite several communications with "Customer Service" (ha!) there is still no indication the item has even been received by USPS, much less shipped. Excuses about how because of COVID-19 things take longer wore thin after the 2nd week. Poor customer service, I will not order anything from this company again, and would recommend that unless you have the patience of a saint, you do not either.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
Pennsylvania
1 review
0 helpful votes
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Nice to look at!
December 23, 2020
Updated review

I do like two of the three items I purchased. However, the last item was labeled as "Deep Red" and what I got was an odd color. It was like amber mated with purple. I have no clue how to describe the color. I just know how to NOT describe it. NOT deep red! Lol. The blue and "transparent" earrings are very cute. The blue is true to its description.

Date of experience: December 22, 2020

A free item was missing from our order
January 1, 2021
Previous review

A free item was missing from our order. Because I paid for it they couldn't fix it. The price would NOT have changed! I had to cancel my order and do it again. Because I have to wait 2 to 3 weeks for the refund (RIDICULOUS! They can take our money right away, can't they?) I had to cut something else from my order for myself.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Ordered from the UK
December 22, 2020
Updated review

Ordering was fairly simple although I seemed to have signed up for email advertising which it took a couple of goes to unsubscribe from. Considering the that the goods were crossing the atlantic, the processing and transit time was acceptable. The goods look fine, we'll see how they wash and wear.

Date of experience: December 22, 2020

It was difficult to arrange overseas delivery
December 1, 2020
Previous review

It was difficult to arrange overseas delivery

Date of experience: December 1, 2020
Georgia
1 review
0 helpful votes
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Excellent quality!
December 23, 2020

The quality of the clothes on this website is amazing. I literally haven't taken off my comfy pants since they came to me ;)

Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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Very good options!
December 23, 2020

The website looks and feels great with even better customer service looking to help anyway! I will be shopping tons of clothes here in the future

Date of experience: December 22, 2020
Virginia
1 review
0 helpful votes
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Printing crooked
January 21, 2021
Updated review

One of the sweatshirts i ordered the printing was crooked. I'm going to give it for Christmas anyway and I'll try to get a new one after the holidays.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2020

Quick and easy
December 1, 2020
Previous review

Quick and easy

Date of experience: December 1, 2020
Arizona
1 review
0 helpful votes
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Meowy Christmas
December 22, 2020
Updated review

I spun the wheel for discount and received 8%. Unable to apply it to my order. I then found a 15% new member discount which did work out even better.

Date of experience: December 22, 2020

I spun the wheel for discount and received 8%
November 25, 2020
Previous review

I spun the wheel for discount and received 8%. Unable to apply it to my order. I then found a 15% new member discount which did work out even better.

Date of experience: November 25, 2020
Pennsylvania
1 review
0 helpful votes
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DELIVERY
January 21, 2021
Updated review

TWO ITEMS NOT RECEIVED. NOT SURE WHEN I WILL GET, BUT BOTH WERE CHRISTMAS GIFTS. ONE OF THE ITEMS RECEIVED WAS NOT AS DESCRIBED OR PICTURED.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2020

OK BUT WHEN YOU ARROW BACK AFTER LOOKING AT SOMETHING...
December 1, 2020
Previous review

OK BUT WHEN YOU ARROW BACK AFTER LOOKING AT SOMETHING IT TAKES YOU BACK TO THE BEGINNING OF THE LISTINGS

Date of experience: December 1, 2020
Canada
1 review
0 helpful votes
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Beautiful
December 22, 2020
Updated review

In canadian money with the shipping it is very expensive but too cute not to buy! Postponed delivery was due to Canada Post and they were sending me e-mails regularly!

Date of experience: December 22, 2020

In canadian money with the shipping it is very expensive...
November 30, 2020
Previous review

In canadian money with the shipping it is very expensive but too cute not to buy!

Date of experience: November 30, 2020
Wisconsin
2 reviews
0 helpful votes
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Brown cap
December 22, 2020
Updated review

Bought blue cap for granddaughter liked it bought
This one for her mother delivery a little slow, made it on time

Date of experience: December 22, 2020

Bought blue cap before
December 1, 2020
Previous review

Bought blue cap before. Was looking at a sweaters,
But starting at bust size 40?

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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I like the choices and will have fun giving my purchase as a gift to a friend. I'm sure she will enjoy the comical expressions as much as I do.

Date of experience: December 22, 2020

I like the choices
December 1, 2020
Previous review

I like the choices

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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I found it to be a very good online clothing store, so far I have ordered 3 times and I have not had any problems, the clothes are very beautiful and their prices are comfortable, normal delivery times in these cases.

Date of experience: December 22, 2020
Colorado
1 review
0 helpful votes
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UPDAATE, I'd give Lilicloth a ZERO STARS but that's not an option. After nearly a month Lilicloth is still processing part of the order that was in stock at the time of ordering. NOTHING HAS BEEN DELIVERED YET! This is the poorest excuse of a website I've ever seen. USPS created a shipping label on 12/21/20 and 11 days later the product still hasn't been delivered to the USPS for shipping according to the shipping tracking #. Lilicloth wants to blame the USPS but they can't even get the product to the post office to be shipped according to the USPS. SAVE YOURSELF THE GRIEF, DON'T EVER ORDER FROM LILICLOTH. Christmas presents will be Easter presents if you're lucky.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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I am really pleasantly surprised! It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.

Date of experience: December 22, 2020
Illinois
1 review
0 helpful votes
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Dishonest, unscrupulous
January 21, 2021

Lilicloth is a skilled scammer. The quality is horrible and the customer service is worse. The sizes are not accurate.
The products ship directly from China, they take 100% of the payment up front with the first item shipped and then send garbage to complete the order. They will not accept order cancellations as taking advantage of e-commerce loop holes seems to be part of their business plan.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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Fair to partly cloudy
December 22, 2020
Updated review

Because I didn't get my whole order and NOTHING WITH the order to explain what, when, or why. I didn't get a shipping invoice or anything. Not sure if there's more coming or what. I haven't commented on the box not getting here in time to send for Christmas but with this pandemic I understand. I ordered the stuff end of Nov.

Date of experience: December 22, 2020

VERY GOOD!
November 30, 2020
Previous review

VERY GOOD!

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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Shipping
December 22, 2020
Updated review

I would like to see the shipping charges up front rather than at the end. Some idea of the overall cost would be good.

Date of experience: December 21, 2020

I would like to see the shipping charges up front rather...
December 31, 2020
Previous review

I would like to see the shipping charges up front rather than at the end. Some idea of the overall cost would be good.

Date of experience: November 30, 2020
California
1 review
0 helpful votes
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Return policy
January 21, 2021
Updated review

It great, my daughter will love it, But the 2 blouses I order don't fit, like to get a refund on the Purchase, Can you please give me address Return Policy so I can return item, Thank you very much

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2020

It great, my daughter will love it
December 1, 2020
Previous review

It great, my daughter will love it

Date of experience: November 30, 2020
Georgia
1 review
0 helpful votes
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I order 3 shirts from this company, and only received 2. I have Sent several emails asking for a refund on the one shirt. They are refusing to refund me, and keep giving me a run around. My shirt on the last tracking showed it in Atlanta 6 weeks ago. This shirt is lost, and are refusing to give me a refund. This company is dishonest only crooks do not honor when you do not receive the product that after 3months of ordering it still not received it.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2020