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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Texas
1 review
0 helpful votes
Follow tori h.
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Great had the order with delivery date for today and I arrived earlier than I expected, it is the first time I asked on this page and the truth is that well, I ordered some boots and great, I will ask for something more secure.

Date of experience: December 25, 2020
California
1 review
0 helpful votes
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Satisfied customer.
December 25, 2020
Updated review

Ordering was very easy. Everything I ordered has all been perfect. I will be ordering from Lilicloth again.

Date of experience: December 25, 2020

Found it quick and easy
December 4, 2020
Previous review

Found it quick and easy. Liked all the various selections.

Date of experience: December 3, 2020
Illinois
2 reviews
0 helpful votes
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LILICLOTH CAME THROUGH
December 25, 2020
Updated review

I do love your quirky shirts. Had fun looking through the items you had in your catalog. Some of the sayings were really adorable and fit my daughter to a tee.

Date of experience: December 24, 2020

Love your quirky shirts
December 1, 2020
Previous review

Love your quirky shirts

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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I love the website!
December 25, 2020

Excellent! It's easy to use and the shipping costs for the clothes are pretty good compared to some of the other sites you've visited. :)

Date of experience: December 24, 2020
Georgia
1 review
0 helpful votes
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Very good quality!
December 25, 2020

The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.

Date of experience: December 24, 2020
Ohio
1 review
0 helpful votes
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Worse place to order from. Here it is december. Still havent recieved a shirt i ordered back in may for my mother. Ive contacted these people on several occasions. Two months ago, it was we are sending u out your shirt, um hello its december. Where is it? Dont waste your money

Date of experience: December 24, 2020
Colombia
1 review
0 helpful votes
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Definitely a good place on the internet to buy clothes online! Fairly good prices compared to other websites and discounts and sometimes free samples are always great.

Date of experience: December 24, 2020
New York
1 review
0 helpful votes
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Great clothes at a good price. The clothes sold on this website are all in good condition, a lot of good prices and sales, the shipping fee is cheap and I love it. It's easy to access and see what I want to search for, spread the word! That's great!

Date of experience: December 24, 2020
North Carolina
1 review
0 helpful votes
Follow Fiber G.
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Thank you for whatever efforts you made, since the order was delivered today – considerably after it was of any benefit to me.

You have totally lost face and I will not be utilizing your organization going forward. Should anyone inquire, I will tell them NOT to use Lilicloth or any affiliated company for any reason.

I am a 40 year veteran of the textile/garment supply chain. Your promotional materials DO NOT make clear that the customer is subject to having to clear customs and that they are making an INTERNATIONAL order that involves the Clown Show known as USA CBP.

Had I known that I was dealing with international clearances and shipping, as well as USA customs – I would NOT have dealt with your company.

Again, thank you for any personal efforts that you made in this situation. Please convey to your bosses that they have an exceptionally UNHAPPY CUSTOMER.

Best regards,

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2020
New York
1 review
0 helpful votes
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Checking out is a nightmare. Shipping was slow and I had to use pay pal to check out. Items are good but socks are not even the same color as advertised

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2020

Checking out is a nightmare
January 1, 2021
Previous review

Checking out is a nightmare

Date of experience: December 2, 2020
Minnesota
1 review
0 helpful votes
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Tricked!
December 23, 2020
Updated review

Easy shopping and checkout. Took a long time to ship. Still waiting for a couple items. When received I was disappointed that every item is made in China!

Date of experience: December 23, 2020

Easy shopping and checkout
November 30, 2020
Previous review

Easy shopping and checkout.

Date of experience: November 29, 2020
GB
1 review
0 helpful votes
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Very good service.
December 25, 2020

With this online boutique I have had the opportunity to change my wardrobe, as they offer many women's clothing at a convenient price. I also add that they have excellent service.

Date of experience: December 23, 2020
GB
1 review
0 helpful votes
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Great website!
December 25, 2020

So much variety. Great website. An online one-stop shop for everything you need from fashion clothing. You can spend hour after hour searching for styles on this site.

Date of experience: December 23, 2020
Pennsylvania
1 review
0 helpful votes
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Hoping the clothes are as nice as they look this is a gift did receive all but 1 shirt will have to tell my daughter she will have t wait 1 more shirt

Date of experience: December 23, 2020

Hoping the clothes are as nice as they look this is...
November 29, 2020
Previous review

Hoping the clothes are as nice as they look this is a gift

Date of experience: November 29, 2020
Georgia
2 reviews
0 helpful votes
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Gifts
December 23, 2020
Updated review

Excellent items started to worry they would not arrive before Christmas but made it with 2 days to spare. Thanks

Date of experience: December 23, 2020

Shipping was way more than expected
December 2, 2020
Previous review

Shipping was way more than expected

Date of experience: December 2, 2020
California
2 reviews
0 helpful votes
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Cat tshirt
January 22, 2021
Updated review

The price I paid was lowered after I placed the order. The lower design on the front of the tshirt was not the same as the one pictured. I paid almost as much for shipping as I did for the t-shirt.
There are many beautiful items on the website. I hope I can get a better price,( i. E. repeat customer, new customer) on my next worder.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2020

I love this site
November 28, 2020
Previous review

I love this site. It has many items which are suitable for all shapes, sizes and most importantly AGES for women. Many thanks for your highly accessible site. I look forward to many shopping events, for myself and my friends,

Date of experience: November 28, 2020
California
1 review
0 helpful votes
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This company makes you think they are an American company. They are NOT! The clothes I received were the worst quality and trying to return them is impossible. They say you have to return them to China and you have to pay for it but since it's so expensive can't you just keep the clothes? They're sending me a shipping label for China return which I am not going to use. Just wasted $100.00. All these positive reviews are probably BOGUS! DON'T BE FOOLED! There are plenty of good American companies to buy from.

Date of experience: December 23, 2020
District of Columbia
1 review
0 helpful votes
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Looked like interesting products but experience so far very uneven. Got one item ok but not both. Waiting to here about refund and how to return item not ordered. Disappointing I will not have the item I wanted to give at Christmas.

Date of experience: December 23, 2020

Interesting products
December 1, 2020
Previous review

Interesting products. First order so it is difficult to rate fully but so far so good!

Date of experience: December 1, 2020
Minnesota
1 review
0 helpful votes
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A few issues
January 22, 2021
Updated review

Good news: Your website is great. The pictures of your items are adorable. Bad news: My order arrived one month after I placed it. It did not arrive in time for me to mail some of the items for Christmas gifts. One shirt was not the size I ordered and did not have the graphic on it that was shown on your site. One shirt I ordered was missing. The socks said "one size fits all" nope they won't. The quality is below average. Overall, I am extremely disappointed.

Date of experience: December 23, 2020

So many choices on your website, it was overwhelming
November 29, 2020
Previous review

So many choices on your website, it was overwhelming. I'll be back another time to check out more

Date of experience: November 29, 2020
Japan
1 review
0 helpful votes
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My dress was delivered recently and I really liked it. The design is the best not to mention the quality. I have recommended this website to my friends

Date of experience: December 23, 2020