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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great had the order with delivery date for today and I arrived earlier than I expected, it is the first time I asked on this page and the truth is that well, I ordered some boots and great, I will ask for something more secure.
Ordering was very easy. Everything I ordered has all been perfect. I will be ordering from Lilicloth again.
Found it quick and easy. Liked all the various selections.
I do love your quirky shirts. Had fun looking through the items you had in your catalog. Some of the sayings were really adorable and fit my daughter to a tee.
Excellent! It's easy to use and the shipping costs for the clothes are pretty good compared to some of the other sites you've visited. :)
The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.
Worse place to order from. Here it is december. Still havent recieved a shirt i ordered back in may for my mother. Ive contacted these people on several occasions. Two months ago, it was we are sending u out your shirt, um hello its december. Where is it? Dont waste your money
Definitely a good place on the internet to buy clothes online! Fairly good prices compared to other websites and discounts and sometimes free samples are always great.
Great clothes at a good price. The clothes sold on this website are all in good condition, a lot of good prices and sales, the shipping fee is cheap and I love it. It's easy to access and see what I want to search for, spread the word! That's great!
Thank you for whatever efforts you made, since the order was delivered today – considerably after it was of any benefit to me.
You have totally lost face and I will not be utilizing your organization going forward. Should anyone inquire, I will tell them NOT to use Lilicloth or any affiliated company for any reason.
I am a 40 year veteran of the textile/garment supply chain. Your promotional materials DO NOT make clear that the customer is subject to having to clear customs and that they are making an INTERNATIONAL order that involves the Clown Show known as USA CBP.
Had I known that I was dealing with international clearances and shipping, as well as USA customs – I would NOT have dealt with your company.
Again, thank you for any personal efforts that you made in this situation. Please convey to your bosses that they have an exceptionally UNHAPPY CUSTOMER.
Best regards,
Checking out is a nightmare. Shipping was slow and I had to use pay pal to check out. Items are good but socks are not even the same color as advertised
Easy shopping and checkout. Took a long time to ship. Still waiting for a couple items. When received I was disappointed that every item is made in China!
With this online boutique I have had the opportunity to change my wardrobe, as they offer many women's clothing at a convenient price. I also add that they have excellent service.
So much variety. Great website. An online one-stop shop for everything you need from fashion clothing. You can spend hour after hour searching for styles on this site.
Hoping the clothes are as nice as they look this is a gift did receive all but 1 shirt will have to tell my daughter she will have t wait 1 more shirt
Hoping the clothes are as nice as they look this is a gift
Excellent items started to worry they would not arrive before Christmas but made it with 2 days to spare. Thanks
Shipping was way more than expected
The price I paid was lowered after I placed the order. The lower design on the front of the tshirt was not the same as the one pictured. I paid almost as much for shipping as I did for the t-shirt.
There are many beautiful items on the website. I hope I can get a better price,( i. E. repeat customer, new customer) on my next worder.
I love this site. It has many items which are suitable for all shapes, sizes and most importantly AGES for women. Many thanks for your highly accessible site. I look forward to many shopping events, for myself and my friends,
This company makes you think they are an American company. They are NOT! The clothes I received were the worst quality and trying to return them is impossible. They say you have to return them to China and you have to pay for it but since it's so expensive can't you just keep the clothes? They're sending me a shipping label for China return which I am not going to use. Just wasted $100.00. All these positive reviews are probably BOGUS! DON'T BE FOOLED! There are plenty of good American companies to buy from.
Looked like interesting products but experience so far very uneven. Got one item ok but not both. Waiting to here about refund and how to return item not ordered. Disappointing I will not have the item I wanted to give at Christmas.
Interesting products. First order so it is difficult to rate fully but so far so good!
Good news: Your website is great. The pictures of your items are adorable. Bad news: My order arrived one month after I placed it. It did not arrive in time for me to mail some of the items for Christmas gifts. One shirt was not the size I ordered and did not have the graphic on it that was shown on your site. One shirt I ordered was missing. The socks said "one size fits all" nope they won't. The quality is below average. Overall, I am extremely disappointed.
So many choices on your website, it was overwhelming. I'll be back another time to check out more
My dress was delivered recently and I really liked it. The design is the best not to mention the quality. I have recommended this website to my friends
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

