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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Washington
1 review
0 helpful votes
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Excellent service and excellent clothes, how not to buy on this clothing website. They provide the perfect customer service. Delivered in 2 weeks, everything as expected.

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
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I would advise all fashionistas to shop on this website. It is a wise investment because everything is of high quality. They don't rip you off when you're in a cat fight, they don't let you down when you run, and they never make you look fat.

Date of experience: December 27, 2020
Wisconsin
2 reviews
0 helpful votes
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Glad I found you!
December 27, 2020
Updated review

I found it fun to shop! Staying home needs this! Grocery store doesn't have much fun shopping for clothes!

Date of experience: December 27, 2020

So far so good!
December 6, 2020
Previous review

So far so good!

Date of experience: December 6, 2020
Utah
1 review
0 helpful votes
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Ordered 2 sweatshirts as gifts. One black sweatshirt was really a poor quality t-shirt about 2 sizes too small. Plus, returns are only accepted for a few days after receipt. If it's a gift, you own it.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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Ordered items for Christmas. 30 days later USPS is still waiting for delivery. No where does any advertising say this is all from China. Customer service is useless. You cant even track the shipment, it just says USPS is waiting delivery to them.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2020
Indiana
2 reviews
0 helpful votes
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Easy and fast
December 27, 2020
Updated review

It was easy to locate what I wanted and read the size chart. There were several payment options. Gift shirt arrived before Christmas.

Date of experience: December 26, 2020

Thank you
December 6, 2020
Previous review

Thank you. Shipping seems high but the price for the shirt is good.

Date of experience: December 5, 2020
Minnesota
1 review
0 helpful votes
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First purchase
December 26, 2020
Updated review

Website pretty average but quite smooth; no bumps, generally easy to navigate. I placed my order November 30th and was told on December 1st that my order was "ready and it will be shipped out shortly." However no further information was received until December 14th when the item was actually shipped.

Date of experience: December 26, 2020

Pretty average but quite smooth; no bumps, generally...
December 1, 2020
Previous review

Pretty average but quite smooth; no bumps, generally easy to navigate.

Date of experience: November 30, 2020
Nebraska
1 review
0 helpful votes
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The shirt was great!
January 25, 2021
Updated review

The shirt was great! Exactly as described. Shipping costs too high and extremely slow. Ordered in November. Got it on Christmas Eve or I wouldn't have been able to wear it until next year.

Date of experience: December 26, 2020

Your shipping rates are over inflated
December 30, 2020
Previous review

Your shipping rates are over inflated

Date of experience: November 29, 2020
Indiana
1 review
0 helpful votes
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Gift
December 26, 2020
Updated review

I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.

Date of experience: December 26, 2020

I have had an ongoing problem with my touch password
January 2, 2021
Previous review

I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.

Date of experience: December 3, 2020
Florida
1 review
0 helpful votes
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GC
December 26, 2020
Updated review

Awesome experience and easy site navigation will definitely consider another order soon. Will get the word out to friends and family

Date of experience: December 26, 2020

Awesome
December 5, 2020
Previous review

Awesome

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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Very satisified.
December 27, 2020

Very great and very original designs and at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both

Date of experience: December 26, 2020
Georgia
1 review
0 helpful votes
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Buy a super product!
December 27, 2020

Beautiful dress, very nice. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.

Date of experience: December 26, 2020
Wisconsin
2 reviews
0 helpful votes
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Your pictures of the items are beautiful but when I wanted to add more to the same item I had to scroll back and repeat procedure. I think that could be streamlined - thanks and be well to all!

Date of experience: December 26, 2020

Your pictures of the items are beautiful but when I...
December 28, 2020
Previous review

Your pictures of the items are beautiful but when I wanted to add more to the same item I had to scroll back and repeat procedure. I think that could be streamlined - thanks and be well to all!

Date of experience: November 27, 2020
West Virginia
1 review
0 helpful votes
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The garment I ordered is beautiful and fits me well. At the moment I am satisfied, I will buy again in this store.

Date of experience: December 26, 2020
New York
1 review
0 helpful votes
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I liked the clothes, although I have everything a little bigger than I thought. Normally, I have the size M and it was the one I ordered. I'll remember that for next time.

Date of experience: December 26, 2020
Texas
2 reviews
0 helpful votes
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The discounts were confusing. I didn't see the free item. I got the Cide NEW15 but you said with other discounts I couldn't use that. Confusing for sure. I really think you have some super cute shirts with sayings. Did a lot of my holiday shopping here!

Date of experience: December 25, 2020

The discounts were confusing
January 4, 2021
Previous review

The discounts were confusing. I didn't see the free item. I got the Cide NEW15 but you said with other discounts I couldn't use that. Confusing for sure. I really think you have some super cute shirts with sayings. Did a lot of my holiday shopping here!

Date of experience: December 4, 2020
New Mexico
1 review
2 helpful votes
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Most items order 2 sizes up
January 24, 2021
Updated review

Adorable statement tee shirts, Website more marketing oriented than consumer friendly. Specifically when I tried to find something from a popup box I could not do so. Still, Pretty good. Product quality variable, cannot use two items but not cost effective to return. Did not yet receive the cat tee shirts

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2020

Adorable statement tee shirts, Website more marketing...
November 27, 2020
Previous review

Adorable statement tee shirts, Website more marketing oriented than consumer friendly. Specifically when I tried to find something from a popup box I could not do so. Still, Pretty good.

Date of experience: November 27, 2020
GB
1 review
0 helpful votes
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Lovely. The right sizes. And the product arrives in a few days home. I have already bought 3 times and it will not be the last.

Date of experience: December 25, 2020
GB
1 review
0 helpful votes
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Very good quality!
December 26, 2020

Very good! They are fast, the clothes are very good and good quality. Only be careful with sizes, if you are rather size 40 always take an XL, but it will be small. Luckily I already have it and I have never needed to return anything!

Date of experience: December 25, 2020
New York
1 review
0 helpful votes
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I loved everything I asked for, good quality and good sizes, I will ask for insurance again. The price is the best they have.

Date of experience: December 25, 2020