Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service and excellent clothes, how not to buy on this clothing website. They provide the perfect customer service. Delivered in 2 weeks, everything as expected.
I would advise all fashionistas to shop on this website. It is a wise investment because everything is of high quality. They don't rip you off when you're in a cat fight, they don't let you down when you run, and they never make you look fat.
I found it fun to shop! Staying home needs this! Grocery store doesn't have much fun shopping for clothes!
Ordered 2 sweatshirts as gifts. One black sweatshirt was really a poor quality t-shirt about 2 sizes too small. Plus, returns are only accepted for a few days after receipt. If it's a gift, you own it.
Ordered items for Christmas. 30 days later USPS is still waiting for delivery. No where does any advertising say this is all from China. Customer service is useless. You cant even track the shipment, it just says USPS is waiting delivery to them.
It was easy to locate what I wanted and read the size chart. There were several payment options. Gift shirt arrived before Christmas.
Thank you. Shipping seems high but the price for the shirt is good.
Website pretty average but quite smooth; no bumps, generally easy to navigate. I placed my order November 30th and was told on December 1st that my order was "ready and it will be shipped out shortly." However no further information was received until December 14th when the item was actually shipped.
Pretty average but quite smooth; no bumps, generally easy to navigate.
The shirt was great! Exactly as described. Shipping costs too high and extremely slow. Ordered in November. Got it on Christmas Eve or I wouldn't have been able to wear it until next year.
Your shipping rates are over inflated
I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.
I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.
Awesome experience and easy site navigation will definitely consider another order soon. Will get the word out to friends and family
Very great and very original designs and at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both
Beautiful dress, very nice. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.
Your pictures of the items are beautiful but when I wanted to add more to the same item I had to scroll back and repeat procedure. I think that could be streamlined - thanks and be well to all!
Your pictures of the items are beautiful but when I wanted to add more to the same item I had to scroll back and repeat procedure. I think that could be streamlined - thanks and be well to all!
The garment I ordered is beautiful and fits me well. At the moment I am satisfied, I will buy again in this store.
I liked the clothes, although I have everything a little bigger than I thought. Normally, I have the size M and it was the one I ordered. I'll remember that for next time.
The discounts were confusing. I didn't see the free item. I got the Cide NEW15 but you said with other discounts I couldn't use that. Confusing for sure. I really think you have some super cute shirts with sayings. Did a lot of my holiday shopping here!
The discounts were confusing. I didn't see the free item. I got the Cide NEW15 but you said with other discounts I couldn't use that. Confusing for sure. I really think you have some super cute shirts with sayings. Did a lot of my holiday shopping here!
Adorable statement tee shirts, Website more marketing oriented than consumer friendly. Specifically when I tried to find something from a popup box I could not do so. Still, Pretty good. Product quality variable, cannot use two items but not cost effective to return. Did not yet receive the cat tee shirts
Adorable statement tee shirts, Website more marketing oriented than consumer friendly. Specifically when I tried to find something from a popup box I could not do so. Still, Pretty good.
Lovely. The right sizes. And the product arrives in a few days home. I have already bought 3 times and it will not be the last.
Very good! They are fast, the clothes are very good and good quality. Only be careful with sizes, if you are rather size 40 always take an XL, but it will be small. Luckily I already have it and I have never needed to return anything!
I loved everything I asked for, good quality and good sizes, I will ask for insurance again. The price is the best they have.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

