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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
3 reviews
0 helpful votes
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Comfy Hoodie
December 31, 2020
Updated review

Ordering was an easy process. Price was good for what I purchased. Delivery time long. Ordered 11/29 received 12/30.

Date of experience: December 30, 2020

Ordering was an easy process
November 29, 2020
Previous review

Ordering was an easy process.

Date of experience: November 28, 2020
Georgia
1 review
0 helpful votes
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The perfect online deal, and the clothes in general well; The jacket I bought was exactly as I expected from the photos, from the page, this boutique is quite good.

Date of experience: December 30, 2020
Nevada
1 review
0 helpful votes
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Very impressed!
December 31, 2020

I bought the dress in this online boutique in navy green, I was a little doubtful about how it would look and size in person, but it suits me very well, the color works very well with my skin tone. The zipper came undone once on the back so I'm a bit worried about fixing it, but it looks impressively good.

Date of experience: December 30, 2020
Georgia
1 review
0 helpful votes
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Easy to navigate!
December 31, 2020

I love this online boutique, it is so easy to navigate. Shipping times are unreal. I got my blouse a few days after ordering, a fantastic website. Keep it up girls, I appreciate it.

Date of experience: December 30, 2020
Nevada
1 review
0 helpful votes
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The variety of clothes that this website buys is excellent, the quality too. It was good to try new clothes that we wouldn't have bought otherwise.

Date of experience: December 30, 2020
Canada
1 review
0 helpful votes
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Christmas Top order
December 30, 2020
Updated review

The order was late, as it was for a Christmas gift and it never arrived until December 30th but it did finally arrive and it was as advertised

Date of experience: December 30, 2020

So far so good but the real measure of how good I will...
December 8, 2020
Previous review

So far so good but the real measure of how good I will think about you, is getting the order right and delivering on time

Date of experience: December 8, 2020
Maryland
1 review
0 helpful votes
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Good shirt
December 30, 2020
Updated review

To much shipping costs comparing to other deliveries too much shipping cost too much shipping cost to much to much

Date of experience: December 30, 2020

Good
December 6, 2020
Previous review

Good

Date of experience: December 5, 2020
Indiana
2 reviews
0 helpful votes
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Extremely late in delivery
January 29, 2021
Updated review

I ordered on 12/8 as a Christmas present. It was received on 12/29. Extremely poor customer service. I will not order from Lilicloth again.

Date of experience: December 30, 2020

Quick and easy
December 8, 2020
Previous review

Quick and easy. Now, I'm hoping delivery will be in time for Christmas.

Date of experience: December 8, 2020
Ohio
1 review
1 helpful vote
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Christmas gifts
January 29, 2021

Company refuses returns on articles that did not fit since 15 day return policy was exceeded even
Though these were presents held for Christmas!

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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The clothing on this website is of quality, in reality it is exactly like the web, the colors correspond, the sizes are consistent.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Dont buy from this site!
January 29, 2021

I purchased several items as Christmas Presents in December 2020. Wrapped them and put them under the tree mid December. When Christmas arrived we opened them and found a couple of the items were the wrong size and decided to return them. That is when I found out that their return policy is that Items purchased must be returned in 15 days from RECIEPT. Needless to say, it was too late and they refused to take the items back. No getting your money back. Do not buy from This site.

Date of experience: December 30, 2020
New York
1 review
0 helpful votes
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The skirt that I ordered arrived in perfect condition without any problem, the purchase was good and without complications, the dress is the same that I saw on this website.

Date of experience: December 30, 2020
Arizona
1 review
0 helpful votes
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Quick and easy - the delivery was a little longer than expected because the post office was overwhelmed.

Date of experience: December 30, 2020

Quick and easy
December 2, 2020
Previous review

Quick and easy

Date of experience: December 1, 2020
New York
1 review
0 helpful votes
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The online shopping service was lovely, the pants arrived quickly and safely. If it is like the image on the website, the waist and length measurements are perfect.

Date of experience: December 29, 2020
New York
1 review
0 helpful votes
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I bought online here some blouses for my work. I contacted customer service to feel more confident, they responded quickly and as many times as needed, they have an amazing customer service representative. Thanks for all the help.

Date of experience: December 29, 2020
Nevada
1 review
0 helpful votes
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I suggest you don't shop and buy from Lilicloth! They offer these great discounts but the clothing isn't what you expect. The clothing is misrepresented as to what it is you are purchasing and very disappointing! They call shirts sweatshirts, if a product is defective they will not return if over the 15 days!
I purchased quite a few of their clothing and some shoes for Christmas presents. The order was received in November. During this time My husband developed Coronavirus and was very sick and in the hospital, my Mother ended up in the hospital and then I developed Coronavirus. Under these circumstances I would think they would consider my request for a refund of some of the items I purchased. Due to their policies and lack of understanding for their customers I will never purchase from them again!

Date of experience: December 29, 2020
Washington
1 review
0 helpful votes
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Extra long shipping time
January 28, 2021

I haven't even received the order and already don't like this company. Placed order on 12/3 for two separate items, although a matched set (pullover and hat). Last update I have on shipments (two separate packages) show it's been in some sort of holding pattern since 12/22 and 12/27. This facility is about 20 miles from my home. No idea why it hasn't progressed any further.

Date of experience: December 29, 2020
Idaho
1 review
0 helpful votes
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Help please
January 28, 2021
Updated review

Well not sure I'm not through yet, I would like to finalize my check out then I will tell you how I feel.

Date of experience: December 29, 2020

It was very difficult to check out
January 7, 2021
Previous review

It was very difficult to check out.
Sure hope I like my order, very. Cute stuff

Date of experience: December 8, 2020
Maine
1 review
0 helpful votes
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Cat sweatshirt
January 28, 2021
Updated review

Wish it felt more like a sweatshirt, and it's awfully big for a Small. But it is an awesome giant picture of a black and white cat.

Date of experience: December 29, 2020

Love the cat sweatshirt!
December 4, 2020
Previous review

Love the cat sweatshirt!

Date of experience: December 4, 2020
Pennsylvania
1 review
0 helpful votes
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Cat t-shirt
December 29, 2020
Updated review

Easy process to order. Delivery in 2 weeks via USPS mail (mostly due to Christmas time mailing). Shirt is priceless!

Date of experience: December 29, 2020

Easy and quick
December 4, 2020
Previous review

Easy and quick

Date of experience: December 4, 2020