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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Ordering was an easy process. Price was good for what I purchased. Delivery time long. Ordered 11/29 received 12/30.
The perfect online deal, and the clothes in general well; The jacket I bought was exactly as I expected from the photos, from the page, this boutique is quite good.
I bought the dress in this online boutique in navy green, I was a little doubtful about how it would look and size in person, but it suits me very well, the color works very well with my skin tone. The zipper came undone once on the back so I'm a bit worried about fixing it, but it looks impressively good.
I love this online boutique, it is so easy to navigate. Shipping times are unreal. I got my blouse a few days after ordering, a fantastic website. Keep it up girls, I appreciate it.
The variety of clothes that this website buys is excellent, the quality too. It was good to try new clothes that we wouldn't have bought otherwise.
The order was late, as it was for a Christmas gift and it never arrived until December 30th but it did finally arrive and it was as advertised
So far so good but the real measure of how good I will think about you, is getting the order right and delivering on time
To much shipping costs comparing to other deliveries too much shipping cost too much shipping cost to much to much
I ordered on 12/8 as a Christmas present. It was received on 12/29. Extremely poor customer service. I will not order from Lilicloth again.
Quick and easy. Now, I'm hoping delivery will be in time for Christmas.
Company refuses returns on articles that did not fit since 15 day return policy was exceeded even
Though these were presents held for Christmas!
The clothing on this website is of quality, in reality it is exactly like the web, the colors correspond, the sizes are consistent.
I purchased several items as Christmas Presents in December 2020. Wrapped them and put them under the tree mid December. When Christmas arrived we opened them and found a couple of the items were the wrong size and decided to return them. That is when I found out that their return policy is that Items purchased must be returned in 15 days from RECIEPT. Needless to say, it was too late and they refused to take the items back. No getting your money back. Do not buy from This site.
The skirt that I ordered arrived in perfect condition without any problem, the purchase was good and without complications, the dress is the same that I saw on this website.
Quick and easy - the delivery was a little longer than expected because the post office was overwhelmed.
The online shopping service was lovely, the pants arrived quickly and safely. If it is like the image on the website, the waist and length measurements are perfect.
I bought online here some blouses for my work. I contacted customer service to feel more confident, they responded quickly and as many times as needed, they have an amazing customer service representative. Thanks for all the help.
I suggest you don't shop and buy from Lilicloth! They offer these great discounts but the clothing isn't what you expect. The clothing is misrepresented as to what it is you are purchasing and very disappointing! They call shirts sweatshirts, if a product is defective they will not return if over the 15 days!
I purchased quite a few of their clothing and some shoes for Christmas presents. The order was received in November. During this time My husband developed Coronavirus and was very sick and in the hospital, my Mother ended up in the hospital and then I developed Coronavirus. Under these circumstances I would think they would consider my request for a refund of some of the items I purchased. Due to their policies and lack of understanding for their customers I will never purchase from them again!
I haven't even received the order and already don't like this company. Placed order on 12/3 for two separate items, although a matched set (pullover and hat). Last update I have on shipments (two separate packages) show it's been in some sort of holding pattern since 12/22 and 12/27. This facility is about 20 miles from my home. No idea why it hasn't progressed any further.
Well not sure I'm not through yet, I would like to finalize my check out then I will tell you how I feel.
It was very difficult to check out.
Sure hope I like my order, very. Cute stuff
Wish it felt more like a sweatshirt, and it's awfully big for a Small. But it is an awesome giant picture of a black and white cat.
Easy process to order. Delivery in 2 weeks via USPS mail (mostly due to Christmas time mailing). Shirt is priceless!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

