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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Texas
2 reviews
1 helpful vote
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Very disapointing
February 2, 2021

I ordered 7 hoodies/sweatshirts from Lilicloth on 12/11/20 for Christmas presents. The site stated they would take between 5-10 days to be received. It is 1/3/21 and I just got 3 out of the 7 items. Where were they for Christmas? They did not get a sticker to be shipped until the 26th. So much for Christmas gifts. I was very disappointed. The shirts were definitely not in by the time they were promised.

Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Kitty corner
January 3, 2021
Updated review

Extremely satisfied. Package arrived when promised. Was able to track its progress. My wife loves that cat

Date of experience: January 2, 2021

Great
December 12, 2020
Previous review

Great

Date of experience: December 12, 2020
Ohio
2 reviews
0 helpful votes
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Don't Piss Off People - Men's Long Sleeve Sweatshirt
January 2, 2021
Updated review

It was very easy to shop online at Lilicloth. The item was a little pricy, but wanted it for a very good friend and was willing to pay the price for it.

Date of experience: January 2, 2021

Very easy to shop online at Lilicloth
November 30, 2020
Previous review

Very easy to shop online at Lilicloth.

Date of experience: November 30, 2020
California
1 review
0 helpful votes
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Is without a doubt my favorite online store! Fast shipping, good quality on all the clothes I have ordered. They also update the site with news all the time, I love it

Date of experience: January 2, 2021
District of Columbia
1 review
0 helpful votes
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Thanks for the good service provided by your team, excellent blouse, timely delivery, and good customer service. I will definitely return to this website

Date of experience: January 2, 2021
New York
1 review
0 helpful votes
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Very cute and cheap. I love this online store! Especially its accessories, they are very cute and cheap, shipping is in normal time. I will keep buying from them

Date of experience: January 2, 2021
Illinois
1 review
0 helpful votes
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The price was worth what they gave me. I have excellent clothes from this online store. The price was worth what they gave me. I enjoyed the free shipping delivery. Thankssss

Date of experience: January 2, 2021
Missouri
1 review
0 helpful votes
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The worse company EVER
February 1, 2021

Items sent were not as advertised and the sizes were way off, even though I went by their chart. I tried returning the items for a refund as directed, which never got passed customs with the address given, so now not only am I out the postage, no refund, and the items were never returned from the post office in CHINA. This is the most dishonest company I have ever had the misfortune to order from their response, NOT OUR PROBLEM!

Date of experience: January 2, 2021
Canada
1 review
0 helpful votes
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Nice top with good service.
January 2, 2021
Updated review

Just find the shipping expensive. Was disappointed it took almost 3.5 weeks to receive the order. I do acknowledge that it was in a very unique time, with COVID and very busy couriers. Overall I am very satisfied. Thanks.

Date of experience: January 1, 2021

Just find the shipping expensive
December 6, 2020
Previous review

Just find the shipping expensive

Date of experience: December 6, 2020
Michigan
3 reviews
1 helpful vote
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I ordered a jacket for my girlfriend for Christmas. Wasn't opened until Christmas morning. When it was discovered that the garment was sewn totally crooked. Contacted Lilicloth and was told returning it was out of the question. So now I'm stuck with a useless rag. So if your considering making a purchase from this company I strongly suggest you look elsewhere. I have never deal with a company that was so unwilling to stand behind their merchandise.

Date of experience: January 1, 2021
Minnesota
1 review
0 helpful votes
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Dismial experience so far with Lilicloth!
February 1, 2021
Updated review

This order was placed on Dec. 11, but I have NOT received it as yet, January! St 2021. Questioning legitimacy of Company!

Date of experience: January 1, 2021

What are your sizes, US, Eur, Asian?
January 10, 2021
Previous review

What are your sizes, US, Eur, Asian? Where are your garments made Do they run sm or lg or What?

Date of experience: December 11, 2020
Georgia
1 review
0 helpful votes
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Exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.

Date of experience: January 1, 2021
Nevada
1 review
0 helpful votes
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I enjoy buying clothes here, especially dresses, they are of good quality and shipping is usually fast.

Date of experience: January 1, 2021
Utah
1 review
1 helpful vote
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First time order
January 1, 2021
Updated review

I expected lower quality items, but some were really nice. However, sizing was not standard, of all shirts ordered in the same size, some were very large, others too small for use. That was disappointing, as I expect returns would be difficult because of the extended initial delivery times. The continual 'check-in' emails prior to delivery are excessive, and ended up being just annoying, instead of reassuring. Those emails should be decreased by 50%. Still waiting for some items, one month after order was placed. I also received a tiny refund, without any explanation. Thanks

Date of experience: January 1, 2021

We'll see how you do with delivery
December 7, 2020
Previous review

We'll see how you do with delivery

Date of experience: December 7, 2020
Canada
1 review
0 helpful votes
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Review on Lilicloth cat hoodie top
January 31, 2021
Updated review

It was good. Since I am not used to ordering things on line, I would say it went fairly smoothly with a couple hiccups.

Date of experience: January 1, 2021

It was good
November 23, 2020
Previous review

It was good. Since I am not used to ordering things on line, I would say it went fairly smoothly with a couple hiccups.

Date of experience: November 22, 2020
Georgia
1 review
0 helpful votes
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I purchased a men's tshirt in XL from Lilicloth as a Christmas gift on 11.16.2020. I found out when the gift was opened on Christmas day that Lilicloth sizes run small as the guy I purchased it for always wears an XL but the Lilicloth shirt in XL was more like a medium. Plus it is 100% cotton and it will shrink once washed. I immediately emailed Lilicloth after Christmas to let them know that the shirt was too small and I wanted to get one size larger. They replied that they have a 15 day exchange policy and I could not return the shirt as that time had expired. Mind you, it takes Lilicloth a minimum of 48 hours for them to reply to your email also. To be honest, the shirt I purchased had a funny saying on it that I l really liked but their shirts run too small and their return policy is not fair. So beware!

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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Daughter
January 31, 2021
Updated review

It was fine, slow but fine. You're lucky I'm reviewing this and to have a minimum amount of characters to qualify is dumb.

Date of experience: January 1, 2021

Okay
January 10, 2021
Previous review

Okay

Date of experience: December 11, 2020
Nevada
2 reviews
0 helpful votes
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Cute products by fall short on quality
January 31, 2021
Updated review

It was easy to order from them. Lots of options and cute designs. The wait time for the products was a bit long, probably due to this years troubles.

Date of experience: January 1, 2021

Easy to negotiate site
December 6, 2020
Previous review

Easy to negotiate site

Date of experience: December 6, 2020
Canada
1 review
0 helpful votes
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Small sizze is really small.
January 1, 2021
Updated review

Overall happy but the small size is actaully very small so it did not fit my wife. She typically wears a small but this would have had to be a medium to fit her properly.

Date of experience: January 1, 2021

Easy to navigate
December 7, 2020
Previous review

Easy to navigate

Date of experience: December 7, 2020
New Hampshire
1 review
0 helpful votes
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Sizes run 1-2 sizes smaller than they actually are
January 1, 2021
Updated review

First Time using this site. It took weeks for my order to arrive. Everything came after Christmas. Everything ran very small. The quality was ok not great.

Date of experience: January 1, 2021

First Time using this site
December 11, 2020
Previous review

First Time using this site. The products look cute. I'm hoping the quality is as good as the photos indicate.

Date of experience: December 11, 2020