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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Worked very well. Shipping a bit much. Woman's T-shirt great. Man's sweatshirt clever, but neck would have gone over a full sized pig. Very strange cut/fit diminishes use.
Item runs small, glad I ordered extra large. Took longer to receive item than I expected. Seems like it spent a long time in California before it reached me in Texas.
Experience was good, no issues on my end. Like the product. I may find myself buying more, depending on the person I'm giving it too..
The clothes I received looked nothing like the pictures on your website - the quality is poor - never again
Shopping was easy, but took over a month to get everything. Ordered Dec 1,2020, got last 2 items on January 3rd, 2021. Also NOTHING FIT, and did not look anything like the pictures, not even close. 6 of the 7 items are going back, and only because I was able to give one of the tshirts to my sister.
The shopping was easy, however, I could not find the country of origin for the clothing. This is a big deal to me. I will have to wait and see when they are delivered.
I ordered several items for gifts this Christmas and didn't look closely at them until I was ready to warp them. The worst item was a cotton blend "sweatshirt" that when taken out of the plastic felt like the old nasty polyester/nylon uniform I had in the 80s and was thin, more a long sleeve shirt. In addition there was background writing on it that is not visable to read on the website pictutes and was in some Russian style gibberish (not really Russian but used their alphabet). Not what I expceted to be behind RBG.
I looked all over their site and the emails I received to find the return policy and procedure but could not find it. I have looked multiple times and there is no link to the return page. It takes some digging to find their contact information also. I finally tracked down an email and the slow response was a standard/form response of "we have a 15 day return policy except final sale and underwear." I hope you understand. I replied I didn't understand that they didn't have a longer return policy for the holidays and got same reply back.
Overall, all items received were low to poor quality and not worth the prices they are asking. I would avoid using this company even though they have some fun/funny shirts.
I like the prints of what I purchased but the sleeves are made for someone with arms that hand down to their knees. The fabric is very slick and shiny, easy to snag. Not what I was expecting.
Delivery was extremely slow and the order came in two separate times and I still haven't received the one package. Order was placed on 112/10/2020
I received my jacket very quickly, it is so cute that I plan to buy another in a different color. I love this online boutique, I will definitely order again.
I'm not crazy about the 15 to 20 day delivery date. This will probably be my last time ordering from you. I did have my eye on other things but not with such a lengthy period of time for waiting, They sent the wrong size for the blue sweater/hoodie. After waiting almost three weeks for the order to get here they sent me a small instead of a medium for one of the items that I ordered. All that waiting for a screw up on the order! I wouldn't recommend your company to any one!
I'm not crazy about the 15 to 20 day delivery date. This will probably be my last time ordering from you. I did have my eye on other things but not with such a lengthy period of time for waiting,
My online order was completed quickly and I received exactly what I expected. I would not hesitate to reorder from this online boutique.
Very easy to order. I hope the merchandise is as good as it looks! The sweatshirt seems a little large for a medium. Will it shrink?
Very easy to order. I hope the merchandise is as good as it looks!
Pretty darn good, as far as the online shopping experience. Long delivery time, high shipping costs.
Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times. Highly recommended online boutique!
Excellent website, buy clothes super fast and reliably, the clothes are of incredible quality. These girls know how to do fashion, thank you!
They took my money and never sent items. Customer service gave me two different fake tracking numbers, both show item never delivered. They first claimed that it was delivered, then said they were waiting for it's return from Chicago. I live in Hawaii. That was over 7 months ago. Each time I contact customer service, they say I should be patient, that they are still waiting for the package return to them in order to give me a refund I know it will never happen, but get great pleasure in wasting customer service time nonetheless, in hopes that in some little way I can contribute to their company's demise. Let's hope karma is real!
Confusing with buy 5 get 6th free & coupons
Bought 7 items only got coupon
Didn't get free item other then bracelet
Confusing with buy 5 get 6th free & coupons
Bought 7 items only got coupon
I'm impressed with my wine shirt. The quality of the black pullover was different and I didn't like it at all.
Was a good shopping experience and will shop again on this site was a gift and gift was really liked
I ordered several clothing items, in my normal size, after reading reviews about this company. I received 1/2 of the items almost 3 weeks after ordering. The quality of every item is extremely poor, cheesy material, fit is also poor. I decided to wait to return everything until I received the remaining items because you are charged for return shipping to China (I am in US). After receiving the remaining items 8 weeks after my original order, I emailed the company about returns. They refused to accommodate my request due to my returns being more than 15 days from receipt, although I explained that my goal was to combine shipping on the entire order. Customer service, quality, workmanship is poor to say the least. Don't waste your money here, very disappointing.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

