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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Illinois
1 review
0 helpful votes
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Man's Sweatshirt - - weirdest cut/fit ever
February 3, 2021
Updated review

Worked very well. Shipping a bit much. Woman's T-shirt great. Man's sweatshirt clever, but neck would have gone over a full sized pig. Very strange cut/fit diminishes use.

Date of experience: January 4, 2021

Worked very well
December 1, 2020
Previous review

Worked very well. Shipping a bit much.

Date of experience: December 1, 2020
Texas
1 review
0 helpful votes
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Sweater
January 4, 2021
Updated review

Item runs small, glad I ordered extra large. Took longer to receive item than I expected. Seems like it spent a long time in California before it reached me in Texas.

Date of experience: January 4, 2021

No problems
December 11, 2020
Previous review

No problems

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Pullover
January 4, 2021
Updated review

Experience was good, no issues on my end. Like the product. I may find myself buying more, depending on the person I'm giving it too..

Date of experience: January 4, 2021

Nice sweatshirt
December 14, 2020
Previous review

Nice sweatshirt

Date of experience: December 14, 2020
Canada
1 review
0 helpful votes
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Not a happy customer
February 3, 2021
Updated review

The clothes I received looked nothing like the pictures on your website - the quality is poor - never again

Date of experience: January 4, 2021

The clothes are beautiful
December 9, 2020
Previous review

The clothes are beautiful

Date of experience: December 9, 2020
Missouri
1 review
0 helpful votes
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NEVER AGAIN
February 3, 2021
Updated review

Shopping was easy, but took over a month to get everything. Ordered Dec 1,2020, got last 2 items on January 3rd, 2021. Also NOTHING FIT, and did not look anything like the pictures, not even close. 6 of the 7 items are going back, and only because I was able to give one of the tshirts to my sister.

Date of experience: January 4, 2021

The shopping was easy, however, I could not find the...
December 31, 2020
Previous review

The shopping was easy, however, I could not find the country of origin for the clothing. This is a big deal to me. I will have to wait and see when they are delivered.

Date of experience: December 1, 2020
Wisconsin
1 review
0 helpful votes
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Poor quality, poor customer service
February 3, 2021

I ordered several items for gifts this Christmas and didn't look closely at them until I was ready to warp them. The worst item was a cotton blend "sweatshirt" that when taken out of the plastic felt like the old nasty polyester/nylon uniform I had in the 80s and was thin, more a long sleeve shirt. In addition there was background writing on it that is not visable to read on the website pictutes and was in some Russian style gibberish (not really Russian but used their alphabet). Not what I expceted to be behind RBG.
I looked all over their site and the emails I received to find the return policy and procedure but could not find it. I have looked multiple times and there is no link to the return page. It takes some digging to find their contact information also. I finally tracked down an email and the slow response was a standard/form response of "we have a 15 day return policy except final sale and underwear." I hope you understand. I replied I didn't understand that they didn't have a longer return policy for the holidays and got same reply back.
Overall, all items received were low to poor quality and not worth the prices they are asking. I would avoid using this company even though they have some fun/funny shirts.

Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
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Strange fit and material look
January 4, 2021
Updated review

I like the prints of what I purchased but the sleeves are made for someone with arms that hand down to their knees. The fabric is very slick and shiny, easy to snag. Not what I was expecting.

Date of experience: January 4, 2021

Fun stuff!
December 7, 2020
Previous review

Fun stuff!

Date of experience: December 7, 2020
Delaware
1 review
0 helpful votes
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Delivery
February 3, 2021
Updated review

Delivery was extremely slow and the order came in two separate times and I still haven't received the one package. Order was placed on 112/10/2020

Date of experience: January 4, 2021

It was fast and easy
December 11, 2020
Previous review

It was fast and easy

Date of experience: December 11, 2020
Missouri
1 review
0 helpful votes
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I received my jacket very quickly, it is so cute that I plan to buy another in a different color. I love this online boutique, I will definitely order again.

Date of experience: January 4, 2021
California
3 reviews
0 helpful votes
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Total Disappointment with My Lilicloth Order
February 3, 2021
Updated review

I'm not crazy about the 15 to 20 day delivery date. This will probably be my last time ordering from you. I did have my eye on other things but not with such a lengthy period of time for waiting, They sent the wrong size for the blue sweater/hoodie. After waiting almost three weeks for the order to get here they sent me a small instead of a medium for one of the items that I ordered. All that waiting for a screw up on the order! I wouldn't recommend your company to any one!

Date of experience: January 3, 2021

I'm not crazy about the 15 to 20 day delivery date
December 14, 2020
Previous review

I'm not crazy about the 15 to 20 day delivery date. This will probably be my last time ordering from you. I did have my eye on other things but not with such a lengthy period of time for waiting,

Date of experience: December 13, 2020
RU
1 review
0 helpful votes
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My online order was completed quickly and I received exactly what I expected. I would not hesitate to reorder from this online boutique.

Date of experience: January 3, 2021
California
1 review
0 helpful votes
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Talking only to my dog
January 3, 2021
Updated review

Very easy to order. I hope the merchandise is as good as it looks! The sweatshirt seems a little large for a medium. Will it shrink?

Date of experience: January 3, 2021

Very easy to order
December 13, 2020
Previous review

Very easy to order. I hope the merchandise is as good as it looks!

Date of experience: December 12, 2020
Washington
1 review
0 helpful votes
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Some pro's some con's
January 3, 2021
Updated review

Pretty darn good, as far as the online shopping experience. Long delivery time, high shipping costs.

Date of experience: January 3, 2021

Pretty darn good!
December 13, 2020
Previous review

Pretty darn good!

Date of experience: December 13, 2020
West Virginia
1 review
0 helpful votes
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Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times. Highly recommended online boutique!

Date of experience: January 3, 2021
Washington
1 review
0 helpful votes
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Excellent website, buy clothes super fast and reliably, the clothes are of incredible quality. These girls know how to do fashion, thank you!

Date of experience: January 3, 2021
Colorado
1 review
0 helpful votes
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Run Away!
February 2, 2021

They took my money and never sent items. Customer service gave me two different fake tracking numbers, both show item never delivered. They first claimed that it was delivered, then said they were waiting for it's return from Chicago. I live in Hawaii. That was over 7 months ago. Each time I contact customer service, they say I should be patient, that they are still waiting for the package return to them in order to give me a refund I know it will never happen, but get great pleasure in wasting customer service time nonetheless, in hopes that in some little way I can contribute to their company's demise. Let's hope karma is real!

Date of experience: January 3, 2021
Oklahoma
1 review
0 helpful votes
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Confusing with buy 5 get 6th free & couponsBought...
January 3, 2021
Updated review

Confusing with buy 5 get 6th free & coupons
Bought 7 items only got coupon
Didn't get free item other then bracelet

Date of experience: January 3, 2021

Confusing with buy 5 get 6th free & couponsBought...
December 6, 2020
Previous review

Confusing with buy 5 get 6th free & coupons
Bought 7 items only got coupon

Date of experience: December 5, 2020
California
2 reviews
0 helpful votes
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I loved my wine shirt
January 3, 2021
Updated review

I'm impressed with my wine shirt. The quality of the black pullover was different and I didn't like it at all.

Date of experience: January 3, 2021

I'm impressed at first sight
December 13, 2020
Previous review

I'm impressed at first sight.

Date of experience: December 13, 2020
New York
1 review
0 helpful votes
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Customer experience
January 3, 2021
Updated review

Was a good shopping experience and will shop again on this site was a gift and gift was really liked

Date of experience: January 3, 2021

Nice experience
December 12, 2020
Previous review

Nice experience

Date of experience: December 12, 2020
Maryland
2 reviews
0 helpful votes
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I ordered several clothing items, in my normal size, after reading reviews about this company. I received 1/2 of the items almost 3 weeks after ordering. The quality of every item is extremely poor, cheesy material, fit is also poor. I decided to wait to return everything until I received the remaining items because you are charged for return shipping to China (I am in US). After receiving the remaining items 8 weeks after my original order, I emailed the company about returns. They refused to accommodate my request due to my returns being more than 15 days from receipt, although I explained that my goal was to combine shipping on the entire order. Customer service, quality, workmanship is poor to say the least. Don't waste your money here, very disappointing.

Date of experience: January 2, 2021