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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Ordering was easy and considering the time of year I ordered and with all the back-up of mail delivery of packages, I still got them close to on time.
Very good shopping experience. Lots of neat items.
Loved the photo and the actual hat us a poor imitation. Very disappointed. Returning the item asap!
Super fun and easy! Good quality but clothes didn't fit according to size, one was too small and the other too big, 2 different types of shirts
The fold of my new dress bought online here is very interesting and unique in its design, it is the best quality I have bought. I will ask for more.
Liked the shirt. Took a little long to receive. Updates were a little hard to follow. Ordering was easy
My online clothing order arrived quickly and was as described. It arrived on time and in perfect condition.
I thought thought the designs were unique but the shirts ran small in size. Also, delivery was very slow.
The experience was nice but the shipping charge was a little pricey in my opinion.
Price was a LITTLE higher than I wished, fabric was a LITTLE thinner than I wanted, delivery was a LITTLE later than expected. But the color was spot on.
Easy to do except couldn't use American Express card. But I know why that is and understand. Also took forever because it came from out of this country which I didn't know when I ordered.
Easy to do except couldn't use American Express card. But I know why that is and understand.
It was okay. Received all items that I ordered except for one... still waiting for another sweatshirt. The order was placed on 11-30-2020.
I loved what I saw on your web site. Just hope it gets here to Canada before Christmas! Please try for me, because one is for a Christmas gift and one for me.
I loved what I saw on your web site. Just hope it gets here to Canada before Christmas! Please try for me, because one is for a Christmas gift and one for me.
Hard to navigate, did not read your return policy, so now I Am dealing with wanting to return for credit and they want me to send it to China or give me 15 to 25% competition, crazy
The picture on the pullover is adorable; the material is lighter weight than I thought, and there's no care instructions on an inside label.
Refreshingly different, adorable and beautiful styles!
Would like to not give any star rating, but had to give one star so this could be posted.
This what happens when you request to return an item, a real joke ---
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
Orders in this online boutique come fast and the clothes are worth it, you get what you pay for, besides being of good quality and beautiful, it has good design, i love!
Company ignored cancellation email dated Dec 16th, 2020 and request to stop delivery dated Dec 18th
From an online ordered of Nov 20th, 2020. Order ID: HBKQD******* was delivered today and now I
Will have to wait for their Label's Return Labels. Let's see how long Lilicloth will take to reply.
Easy on line ordering. Came in good time. Good quality of shirts. Leggings very cute and length is perfect
I bought the item based on the photo, it looks very attractive and maybe a bit of Australia beach tone to it. DO NOT BE FOOLED! What arrived did not look anything like the photo - obviously photoshopped to the MAX! This China CRAP would best fit on a 85+ year old women. I can't begin to describe how UGLY it is. I would not wash my car or paint an old room wearing this tampon! AND, they they really hide that you are buying crap from CHINA! NO WAY TO GET MONEY BACK!
ALSO - THEY HAVE IT SET UP WHERE YOU CANNOT POST A REVIEW FROM THEIR WEBSITE AS IT IS 100% NEGATIVE - ALL THEIR REVIEWS ARE FAKE NEWS - OH YEA $#*! BIDEN
Your return policy makes it prohibitive that we will purchase future items. You should follow the Amazon model.
A class of style and refined with all elegance. The quality and price ratio is excellent. As for the website, very well done, easy to navigate, after-sales service is very good.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

