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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The site is easy to navigate. The ordering process is very user friendly. This is the second time I have ordered fro liliclothe
I enjoy the site and the ease to order
This item goes to my fiance in Virginia. I'm concerned this item comes in "one size'" only.
Don't disappoint Susy or me.
This item goes to my fiance in Virginia. I'm concerned this item comes in "one size'" only.
Don't disappoint Susy or me.
Not only will it take almost a month to receive your order but sizes are 1-2 sizes smaller than marked and will cost you $50 to $100 to return or exchange!
I like the products however the tracking system used was problematic. Also delivery time was very long. Took a month to receive part of my order. Still waiting for additional items.
Attractive products, but very slow order compliance. Couldn't change color using iphone 8. Lovely, though.
Impossible to change color selection from my iPhone 8. Otherwise fine.
Aesthetically the clothes on this website are beautiful. I will fall in love with a nice long dress. Plus, the fabrics are clean, high-quality, and hip (and it does matter a lot).
I am an experienced buyer both domestic and foreign and understand international ship times. Promised delivery is untrue. Poising as domestic shipper but warehouse is in China and they use very slow shipping route (cheaper) to deliver. They create shipping document 10 days before sending to fool customers. Stay very far away. Inquiries are answered quickly with false information. Nice words with no meaning.
Your shipping fees are outrageous! If I wasn't buying the item for a friend for Christmas, I would have just left it in my cart.
Your shipping fees are outrageous! If I wasn't buying the item for a friend for Christmas, I would have just left it in my cart.
Quality Products, with excellent prices. Shipping costs were expensive, too bad it that took a long time to arrive.
Wonderful selection and great quality
I bought several clothes from this website. A long dress, the ones with a perfect fit. Your clothing line is fabulous.
Very easy to navigate and check out. Saw a picture of the cat shirt on another site that I couldn't resist!
Very easy to navigate and check out.
First after reading some of the positive reviews, the company is clearly padding the reviews. I placed the order on December 15 and received 7 of the 8 things I ordered yesterday, Jan. 5. Everything I bought is crap. The women's sweatshirts run very small so they haven't corrected the size to sell to North or South America or Europe. Nothing looks anything like the website photos, clearly a bait and switch. Very cheap and won't last past a few washings. Everything has a strange chemical smell. Returns take 48 hours to approve and from other reviews I guess I can expect to get screwed. I will never again bend my policy of never responding to random internet advertisements.
I saw an ad. The shirt made me smile. The price was great. I ordered it for my daughter-in-law. And it arrived as described, and on time. What's not to like?! And I wouldn't hesitate to order from this company again. Just need the impulse.
The Ruth Bader Ginsberg shirt arrived, I washed it and the transfer is already coming up. When I contacted the company, they refused to accept a return, offering me a nominal 15% return for a non-usable shirt since it was not in its original state and original packaging. From the "customer service" email: Sorry for the inconvenience. But we can not accept the return of the item that has been washed.
In other words, "thanks for your money. You should have worn the shirt at least once before you washed it so you were paying for at least one use."
I will be posting these pictures and this warning whenever I encounter any advertisements from this company.
Easy site to navigate, not as high quality as expected, but still nice & excited to wear my new stuff!
This company is a scam. They don't ship all your items and waste your time for week dealing with their customer service department who do nothing anyway. DO NOT ORDER FROM THEM.
This hat appeared to be crocheted. It is not. It is very generic looking and cheaply machine knitted. Colors are not even close. Very disappointed. False advertising. Does not look like the picture on line that they are advertising. DO NOT PURCHASE. View photo submitted to this review then go to online to item listed as Color-Block Casual knitted Hat listed for $14.88 and decide for yourself.
It was difficult to maneuver your website it kept kicking me back to shopping when i was trying to checkout
It was difficult to maneuver your website it kept kicking me back to shopping when i was trying to checkout
Fairly straightforward I ordered dec 12 I knew it would take 2-3 weeks to arrive as it's coming from abroad
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

