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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Nevada
1 review
0 helpful votes
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Pleasantly surprised
January 7, 2021
Updated review

The site is easy to navigate. The ordering process is very user friendly. This is the second time I have ordered fro liliclothe

Date of experience: January 6, 2021

I enjoy the site and the ease to order
December 9, 2020
Previous review

I enjoy the site and the ease to order

Date of experience: December 9, 2020
Oregon
2 reviews
0 helpful votes
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This item goes to my fiance in Virginia. I'm concerned this item comes in "one size'" only.
Don't disappoint Susy or me.

Date of experience: January 6, 2021

This item goes to my fiance in Virginia
December 16, 2020
Previous review

This item goes to my fiance in Virginia. I'm concerned this item comes in "one size'" only.
Don't disappoint Susy or me.

Date of experience: December 16, 2020
Texas
1 review
0 helpful votes
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Don't shop here!
February 6, 2021

Not only will it take almost a month to receive your order but sizes are 1-2 sizes smaller than marked and will cost you $50 to $100 to return or exchange!

Date of experience: January 6, 2021
Arizona
1 review
0 helpful votes
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Tracking order was problematic.
January 6, 2021
Updated review

I like the products however the tracking system used was problematic. Also delivery time was very long. Took a month to receive part of my order. Still waiting for additional items.

Date of experience: January 6, 2021

I like the Boho look
December 16, 2020
Previous review

I like the Boho look

Date of experience: December 16, 2020
Texas
1 review
0 helpful votes
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Nice products
January 6, 2021
Updated review

Attractive products, but very slow order compliance. Couldn't change color using iphone 8. Lovely, though.

Date of experience: January 6, 2021

Impossible to change color selection from my iPhone...
November 26, 2020
Previous review

Impossible to change color selection from my iPhone 8. Otherwise fine.

Date of experience: November 26, 2020
California
1 review
0 helpful votes
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I bought three sweaters at this store. It was just what he needed. I loved the simplicity of everything, it will look great with my jeans. Thanks, keep up the good work.

Date of experience: January 6, 2021
West Virginia
1 review
0 helpful votes
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Aesthetically the clothes on this website are beautiful. I will fall in love with a nice long dress. Plus, the fabrics are clean, high-quality, and hip (and it does matter a lot).

Date of experience: January 6, 2021
Florida
1 review
1 helpful vote
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I am an experienced buyer both domestic and foreign and understand international ship times. Promised delivery is untrue. Poising as domestic shipper but warehouse is in China and they use very slow shipping route (cheaper) to deliver. They create shipping document 10 days before sending to fool customers. Stay very far away. Inquiries are answered quickly with false information. Nice words with no meaning.

Date of experience: January 6, 2021
Kentucky
1 review
0 helpful votes
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The shipping cost was too much.
January 6, 2021
Updated review

Your shipping fees are outrageous! If I wasn't buying the item for a friend for Christmas, I would have just left it in my cart.

Date of experience: January 6, 2021

Your shipping fees are outrageous!
January 12, 2021
Previous review

Your shipping fees are outrageous! If I wasn't buying the item for a friend for Christmas, I would have just left it in my cart.

Date of experience: December 13, 2020
California
1 review
0 helpful votes
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Thank You Lilicloth
January 6, 2021
Updated review

Quality Products, with excellent prices. Shipping costs were expensive, too bad it that took a long time to arrive.

Date of experience: January 6, 2021

Wonderful selection and great quality
December 16, 2020
Previous review

Wonderful selection and great quality

Date of experience: December 16, 2020
Georgia
1 review
0 helpful votes
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I bought several clothes from this website. A long dress, the ones with a perfect fit. Your clothing line is fabulous.

Date of experience: January 6, 2021
Minnesota
2 reviews
0 helpful votes
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Love Black Cats!
January 6, 2021
Updated review

Very easy to navigate and check out. Saw a picture of the cat shirt on another site that I couldn't resist!

Date of experience: January 6, 2021

Very easy to navigate and check out
December 15, 2020
Previous review

Very easy to navigate and check out.

Date of experience: December 15, 2020
District of Columbia
1 review
1 helpful vote
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First after reading some of the positive reviews, the company is clearly padding the reviews. I placed the order on December 15 and received 7 of the 8 things I ordered yesterday, Jan. 5. Everything I bought is crap. The women's sweatshirts run very small so they haven't corrected the size to sell to North or South America or Europe. Nothing looks anything like the website photos, clearly a bait and switch. Very cheap and won't last past a few washings. Everything has a strange chemical smell. Returns take 48 hours to approve and from other reviews I guess I can expect to get screwed. I will never again bend my policy of never responding to random internet advertisements.

Date of experience: January 6, 2021
Washington
1 review
0 helpful votes
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Every part of this purchase was excellent.
January 6, 2021
Updated review

I saw an ad. The shirt made me smile. The price was great. I ordered it for my daughter-in-law. And it arrived as described, and on time. What's not to like?! And I wouldn't hesitate to order from this company again. Just need the impulse.

Date of experience: January 6, 2021

Easy peasy
December 16, 2020
Previous review

Easy peasy. Here's hoping you deliver.

Date of experience: December 16, 2020
Texas
1 review
0 helpful votes
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Defective transfer, no integrity
February 5, 2021

The Ruth Bader Ginsberg shirt arrived, I washed it and the transfer is already coming up. When I contacted the company, they refused to accept a return, offering me a nominal 15% return for a non-usable shirt since it was not in its original state and original packaging. From the "customer service" email: Sorry for the inconvenience. But we can not accept the return of the item that has been washed.

In other words, "thanks for your money. You should have worn the shirt at least once before you washed it so you were paying for at least one use."

I will be posting these pictures and this warning whenever I encounter any advertisements from this company.

Date of experience: January 6, 2021
Washington
2 reviews
0 helpful votes
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Cute & different
January 6, 2021
Updated review

Easy site to navigate, not as high quality as expected, but still nice & excited to wear my new stuff!

Date of experience: January 6, 2021

Easy site to navigate
December 14, 2020
Previous review

Easy site to navigate.

Date of experience: December 14, 2020
Canada
1 review
0 helpful votes
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This company is a scam. They don't ship all your items and waste your time for week dealing with their customer service department who do nothing anyway. DO NOT ORDER FROM THEM.

Date of experience: January 5, 2021
Pennsylvania
1 review
0 helpful votes
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Color=Block Saual Knitted Hat $14.99
February 5, 2021

This hat appeared to be crocheted. It is not. It is very generic looking and cheaply machine knitted. Colors are not even close. Very disappointed. False advertising. Does not look like the picture on line that they are advertising. DO NOT PURCHASE. View photo submitted to this review then go to online to item listed as Color-Block Casual knitted Hat listed for $14.88 and decide for yourself.

Date of experience: January 5, 2021
California
1 review
0 helpful votes
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It was difficult to maneuver your website it kept kicking me back to shopping when i was trying to checkout

Date of experience: January 5, 2021

It was difficult to maneuver your website it kept kicking...
January 15, 2021
Previous review

It was difficult to maneuver your website it kept kicking me back to shopping when i was trying to checkout

Date of experience: December 15, 2020
Canada
1 review
0 helpful votes
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Sweatshirt
January 6, 2021
Updated review

Fairly straightforward I ordered dec 12 I knew it would take 2-3 weeks to arrive as it's coming from abroad

Date of experience: January 5, 2021

Fairly straightforward
December 13, 2020
Previous review

Fairly straightforward

Date of experience: December 12, 2020