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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Sh opping and checking out was a breeze. They also let me know that I would not get them by Christmas. They In formed me up front that it would be mid January, They got my respect for that
The only problem, checkout was a little tricky
The photos on the site are not what you will get. They have photos on their website that are completely different than the products they send. The materials used are clearly different. They post very misleading photos or photos of very nice clothing and send a very bad quality, cheaply made replication and their return policy doesn't allow you to get your full money back (only 15%) or return without paying for expensive shipping to China. They also don't have their address or customer service phone number on their website. I think they might be a scam, I don't think I even saw any bad reviews on their website and it wouldn't even allow me to leave a review. The shirt I received was nothing like the photo and the customer service person who emailed me back couldn't even admit that the shirt wasn't the same, saying it just wasn't up to my expectations. My expectations were from the photo posted. Their clothing is very inexpensive for the beautiful quality looking items shown in the photos but what they send you isn't worth what you pay. I wish I would have looked up the company before purchasing anything. I'm still nervously waiting on other items to arrive (I ordered 3 things and they were all shipped separately). Hopefully they won't be as bad. I wouldn't recommended wasting your money. You'd be safer buying clothes on Amazon.
There was one positive thing I would say: I accidentally added two of the same item and only noticed it after I paid. Using the online customer service I was able to get it refunded easily before it shipped. It did take a while to get a response and I think it took 12 days to get it refunded but for me it was the only positive.
A great selection of gift ideas found 2 great items that were gifts for my wife. Was very pleased at the quality and look of the shirts we received.
Delivery time was too long! If you are going sell merchandise in the USA, then pre-position merchandise in the USA to cut down on delivery time.
Well designed pages and easy to select colors, sizes etc.
Had a great laugh while shopping at all the funny shirt sayings! It took longer to receive my shipment because of Covid situations. The tops (not T's) I ordered are very large for a small frame so I returned. I loved the wool socks, they are loose which is hard to find in most stores, (some people cannot wear tight binding socks) so I appreciated that. Fabric content would be helpful in product description. Thank you.
Had a great laugh while shopping at all the funny shirt sayings!
I bought MANY items for Christmas gifts. The quality and fit were very poor so I requested information on how to return them. I was told they only have a 14 day return policy regardless of them being gifts. Never worn, still in original packaging, trash. I will never buy from them again, and suggest you don't either.
Hope you and your staff stay happy, healthy and hopeful. Thank you for such beautiful, encouraging products.
Great staff... hope the homemade winter coats come back before you start spring/summer. It is freezing out here! And it would be wonderful to look like an elf. Smile. God bless, everyone, and please take care. Wink.
After I ordered 10 days before Christmas and didn't get a confirmation email, I began to have my doubts about this operation. That led me to find a lot of negative reviews and so I didn't hold out much hope of either getting what I ordered or getting my money back. Christmas came and went and I had pretty much given up when my order arrived yesterday. It was actually nicer quality than I thought it would be and so aside from the lack of communication, they did come through. Their website doesn't mention that they ship from China so if you order, wait times can be lengthy.
Gift was well received. Well presented website convenient shopping service, items appear to be well made. Shipping extremely slow, I'd heard though that the USPS service was held back due to so many of the postal employees out sick with C-19. Finally arrived after almost 3 weeks.
Well presented website convenient shopping service, items appear to be well made.
This website is very useful to find the perfect dress or jewelry for any occasion, its designs are EXCELLENT.
Spotted the ads repeatedly on line with very interesting and unique offerings; eventually, I decide to check the site for pricing information and was impressed with what I found. Ordered a shirt perfect for our daughter; it took longer to deliver than I expected and it was impossible to track until it reached the US. After that, things moved quickly and she loves the shirt!
Very unique and interesting products. Ordering is simple to negotiate; a positive experience,,
Didn't care for how my order took to receive it considering the shipping prices. Product was very good. My wife loves it
I found a beautiful looking T-shirt in this site and consequently decided to purchase a number of them for a Christmas gift. I bought nearly $250 in shirts, and received them over the next couple of months. I packaged them and put them under the Christmas tree. Come Christmas day, it turned out all them - every one - was too small. Their sizing chart is rather far off. The day after Christmas, tried to get an RMA, but they refused, because more than 15 days had passed since some of them had arrived. I tried to get an exception, but they are hiding behind "policy". There is no way I could have known these would be too small, and they are not willing to be reasonable. Furthermore, they themselves warn it may take an additional 15 days to arrive because of the pandemic. Anyone buying a gift must add an additional 3 weeks or more just to be safe, making it far more than likely every gift purchased from them will be non-returnable.
If I could give them zero stars I would. As it is, I have spent nearly $250 and received nothing of value. Do not buy anything from these people!
The women who work in this online boutique are charming and the clothes are different and more modern than what is normally found in sizes 12-28. I found very well made clothes that make me very happy. A great find on the web.
I am always happy to buy accessories from this website. Shipping is fast, I loved my bags, I hope I can buy them again in no time.
This is my first online shopping experience ever! I am 63 years old! Thank you for giving me the time and all the info!
This is my first online shopping experience ever! I am 63 years old! Thank you for giving me the time and all the info!
Here's why you shouldn't buy from them: I received a $25 dollar shirt that was too small, so I wanted to exchange for another size. They require me to pay for shipping. The shipping of the item back to CHINA costs more than $25. So, I am stuck with the wrong size and no way to exchange it. I will never buy from them again.
Things looks nice. I hope the quality is good. One complaint: Shipping is to high for the weight of the item I bought. Way to high. I did not realize the item was coming from China. If I knew that I would not have bought it. The site does not state that it is in China or that the item is being shipped from China.
Things looks nice. I hope the quality is good. I complaint: Shipping is to high for the weight of the item I bought. Way to high.
I ordered two shirts, approximately 50.00 (with shipping) I've only received one so far. The one I got has TWO misspelled words on it! Coffee is missing an e and the word. "Say" is spelled "ssy! The sleeves are huge, it's a tshirt thin "sweatshirt" and honestly, I wouldn't pay 5.00 for this thing. I haven't gotten my second shirt yet. We shall see how that one turns out.
So many choices, so many worth considering. Wish they had more with little dogs; cat people had more to choose from.
So many choices, so many worth considering. Wish they had more with little dogs; cat people had more to choose from.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

