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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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New York
1 review
0 helpful votes
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Incredible online boutique! This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is simple. I'm a fan! I will recommend it to everyone :)

Date of experience: January 9, 2021
North Carolina
1 review
0 helpful votes
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SAVE YOUR MONEY
February 8, 2021

My order took over a month to receive and I'm still waiting on one item. Clothes were not as pictured run small and smell like chemical especially the shoes. Every blouse was short and boxy not long like the pic, the sweater was very rough material. The hoodies are made of very thin material. These products are very cheaply made, the shoes are big in the heel and small in the toe its strange. I do not recommend. These cloths and shoes are not even worth the cheap price you pay for them. I will take them to good will its not worth the hassle to send them back. I tried to leave a review on the site but couldn't get that to work. I hope this helps, save your money.

Date of experience: January 9, 2021
Indiana
1 review
0 helpful votes
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Disappointed
February 8, 2021
Updated review

Never expected that delivery time would take so long! 2 days before my shirts arrived I had to go to the box store to buy new shirts. I could not find a way to contact Lilicloth to answer my questions. These shirts came directly from Japan.

Date of experience: January 9, 2021

Unfortunate that the shipping charge is so high
December 16, 2020
Previous review

Unfortunate that the shipping charge is so high. I had a hard time navigating the site but, am anxious to see and get my items!

Date of experience: December 16, 2020
Pennsylvania
2 reviews
0 helpful votes
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Good quality and I like the wide variety.
January 9, 2021
Updated review

Love your designs.
My wife complains about blouses being too short. She is 5'9.
I'm hoping these are long enough.

Date of experience: January 9, 2021

Love your designs
December 19, 2020
Previous review

Love your designs.
My wife complains about blouses being too short. She is 5'9.
I'm hoping these are long enough.

Date of experience: December 19, 2020
Alaska
1 review
0 helpful votes
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I t's easy to conform. But your pictures image and products complete difference. I would like to cancel which ordered,

Date of experience: January 8, 2021

I t's easy to conform
December 16, 2020
Previous review

I t's easy to conform.

Date of experience: December 16, 2020
Iowa
1 review
0 helpful votes
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Ordering was not much fun, and delivery was waaay to long.
February 8, 2021
Updated review

Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.

Date of experience: January 8, 2021

Multiple errors that don't tell you what's wrong when...
January 15, 2021
Previous review

Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.

Date of experience: December 16, 2020
Oregon
1 review
0 helpful votes
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Not a spring chick anymore!
January 9, 2021
Updated review

Love the look of your clothes on line. I'm a large person, you have large sizes, would like to see a large model so I can tell a little easier how your clothes will look on me.

Date of experience: January 8, 2021

Like the layout
December 14, 2020
Previous review

Like the layout. Real easy to each item

Date of experience: December 14, 2020
California
2 reviews
0 helpful votes
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Valley girl
January 9, 2021
Updated review

Very early to tell but so far so good! However, items described as sweatshirts are not true sweatshirt material. Much lighter, more like t shirt fabric.

Date of experience: January 8, 2021

Very early to tell but so far so good!
December 17, 2020
Previous review

Very early to tell but so far so good!

Date of experience: December 17, 2020
Arizona
1 review
0 helpful votes
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Runs way small.
February 7, 2021
Updated review

Wanted for Christmas. Too bad I didn't see it earlier. My fault. Received item today, 1-08-21. Ordered an XL since my wife likes her shirts loose. Tried it on but it was a skin tight fit.

Date of experience: January 8, 2021

Wanted for Christmas
December 18, 2020
Previous review

Wanted for Christmas. Too bad I didn't see it earlier. My fault.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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Not completely satisfied
May 5, 2021
Updated review

Products look cool, but sizes are at least one size too small (large is not a true American large, but fits like a medium). Also, the "sweatshirts" are not American sweatshirt weight - the fabric is more like t-shirt material. Glad I bought these on sale and didn't pay full price because I didn't get what I thought I ordered.

Date of experience: January 8, 2021

First ever awesome!
December 14, 2020
Previous review

First ever awesome!

Date of experience: December 14, 2020
South Carolina
1 review
0 helpful votes
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Overall Ok
January 8, 2021
Updated review

Shipping a bit slower than desired, as it did not get to me for the intended Christmas presentation. Communication was good.

Date of experience: January 8, 2021

Easy Transaction
December 8, 2020
Previous review

Easy Transaction

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Shipping Costs
January 8, 2021
Updated review

Ok Shipping takes several weeks. Shipping Cost can be cheaper. Flash Sales should offer greater discount!

Date of experience: January 8, 2021

Shipping costs high
January 14, 2021
Previous review

Shipping costs high

Date of experience: December 15, 2020
California
4 reviews
0 helpful votes
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Visiting your site is very fun. I hope the products are as lovely as they look. I can hardly wait until they get here

Date of experience: January 8, 2021

Visiting your site is very fun
December 18, 2020
Previous review

Visiting your site is very fun. I hope the products are as lovely as they look. I can hardly wait until they get here

Date of experience: December 17, 2020
Colorado
1 review
0 helpful votes
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Nothing like the picture or description on the site
February 7, 2021
Updated review

I'm returning most of the order. I was expecting sweatshirts and got long-sleeved t-shirts, and the cat hoodie was cheap looking and had a strange, square fit.

Date of experience: January 8, 2021

So far, this is a fine experience
December 18, 2020
Previous review

So far, this is a fine experience.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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There are styles and designs of clothing here that I will never find in any physical store in my city! And much easier and more comfortable to buy!

Date of experience: January 8, 2021
Georgia
1 review
0 helpful votes
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Perfect website.
January 9, 2021

I always buy clothes here because I know they are cute and affordable. There is also a cheaper option for those who want to save without losing quality or design!

Date of experience: January 8, 2021
Canada
1 review
0 helpful votes
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Very poor quality shirt
February 7, 2021
Updated review

Delivery was fine... slow but not horrendous. But the quality of the shirt is nothing like what you see in the pictures on the website. Do not order here! The photos on the website are beautiful the shirt I rcvd has the same design but terrible quality material, seams with threads loose. Even the seams are not the same type... material is not a quality distress cotton as shown. Will never order here again!

Date of experience: January 8, 2021

Easy enough
December 14, 2020
Previous review

Easy enough

Date of experience: December 14, 2020
Pennsylvania
1 review
0 helpful votes
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I ordered a sweatshirt for my wife for Christmas on December 2,2020. It is January 8,2021 and I still do not have it. I contacted the company just before Christmas when I did not have the item (as promised). I was told that the item may be a little late. I have written to the company five more times since and have been told the same thing every time: wait longer. I am tired of waiting. I told the company I am posting a negative review (which I a doing) and that I am disputing the charge with my credit card company (which I am also doing). Do not do business with this company. It is a total scam. If I could give less stars, I would.

Date of experience: January 8, 2021
Pennsylvania
1 review
0 helpful votes
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Placed order Dec. 7,2020 still haven't received it. NO help from customer service. Told once it was shipped couldn't get a refund.

Date of experience: January 8, 2021
Washington
1 review
0 helpful votes
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Disappointed
January 8, 2021
Updated review

Although ordering was easy, it took 3 weeks to arrive and the sizing is WAY off. I ordered a small for my daughter. It's huge! I wear a large in a tee and it fits me.

Date of experience: January 7, 2021

Quick & easy
December 14, 2020
Previous review

Quick & easy

Date of experience: December 14, 2020