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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Incredible online boutique! This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is simple. I'm a fan! I will recommend it to everyone :)
My order took over a month to receive and I'm still waiting on one item. Clothes were not as pictured run small and smell like chemical especially the shoes. Every blouse was short and boxy not long like the pic, the sweater was very rough material. The hoodies are made of very thin material. These products are very cheaply made, the shoes are big in the heel and small in the toe its strange. I do not recommend. These cloths and shoes are not even worth the cheap price you pay for them. I will take them to good will its not worth the hassle to send them back. I tried to leave a review on the site but couldn't get that to work. I hope this helps, save your money.
Never expected that delivery time would take so long! 2 days before my shirts arrived I had to go to the box store to buy new shirts. I could not find a way to contact Lilicloth to answer my questions. These shirts came directly from Japan.
Unfortunate that the shipping charge is so high. I had a hard time navigating the site but, am anxious to see and get my items!
Love your designs.
My wife complains about blouses being too short. She is 5'9.
I'm hoping these are long enough.
Love your designs.
My wife complains about blouses being too short. She is 5'9.
I'm hoping these are long enough.
I t's easy to conform. But your pictures image and products complete difference. I would like to cancel which ordered,
Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.
Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.
Love the look of your clothes on line. I'm a large person, you have large sizes, would like to see a large model so I can tell a little easier how your clothes will look on me.
Very early to tell but so far so good! However, items described as sweatshirts are not true sweatshirt material. Much lighter, more like t shirt fabric.
Very early to tell but so far so good!
Wanted for Christmas. Too bad I didn't see it earlier. My fault. Received item today, 1-08-21. Ordered an XL since my wife likes her shirts loose. Tried it on but it was a skin tight fit.
Wanted for Christmas. Too bad I didn't see it earlier. My fault.
Products look cool, but sizes are at least one size too small (large is not a true American large, but fits like a medium). Also, the "sweatshirts" are not American sweatshirt weight - the fabric is more like t-shirt material. Glad I bought these on sale and didn't pay full price because I didn't get what I thought I ordered.
Shipping a bit slower than desired, as it did not get to me for the intended Christmas presentation. Communication was good.
Ok Shipping takes several weeks. Shipping Cost can be cheaper. Flash Sales should offer greater discount!
Visiting your site is very fun. I hope the products are as lovely as they look. I can hardly wait until they get here
Visiting your site is very fun. I hope the products are as lovely as they look. I can hardly wait until they get here
I'm returning most of the order. I was expecting sweatshirts and got long-sleeved t-shirts, and the cat hoodie was cheap looking and had a strange, square fit.
There are styles and designs of clothing here that I will never find in any physical store in my city! And much easier and more comfortable to buy!
I always buy clothes here because I know they are cute and affordable. There is also a cheaper option for those who want to save without losing quality or design!
Delivery was fine... slow but not horrendous. But the quality of the shirt is nothing like what you see in the pictures on the website. Do not order here! The photos on the website are beautiful the shirt I rcvd has the same design but terrible quality material, seams with threads loose. Even the seams are not the same type... material is not a quality distress cotton as shown. Will never order here again!
I ordered a sweatshirt for my wife for Christmas on December 2,2020. It is January 8,2021 and I still do not have it. I contacted the company just before Christmas when I did not have the item (as promised). I was told that the item may be a little late. I have written to the company five more times since and have been told the same thing every time: wait longer. I am tired of waiting. I told the company I am posting a negative review (which I a doing) and that I am disputing the charge with my credit card company (which I am also doing). Do not do business with this company. It is a total scam. If I could give less stars, I would.
Placed order Dec. 7,2020 still haven't received it. NO help from customer service. Told once it was shipped couldn't get a refund.
Although ordering was easy, it took 3 weeks to arrive and the sizing is WAY off. I ordered a small for my daughter. It's huge! I wear a large in a tee and it fits me.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

