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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The customer service is very polite and friendly. But I was waiting for my items for two months. The quality is poor, but what should I expect for a such law price?
The colors in the photo were much more attractive than the real thing. The Medium is really an XL. If I had tried it on in a store I would not have bought it.
The customer service was amazing in guiding me through the process of choosing my dress. More than happy. I definitely recommend it.
It was my first time on this site. It was fine. I liked getting a free gift. The shipping of my order took a long time.
Buying from them was easy but returning items that did not fit me is impossible.
I was offered 25% refund if I kept the 3 items.
And now I find out that I have to pay the postage back to China myself if I return.
The sizes are not western sizes.
I bought several items. Some didn't fit properly so I asked for a refund. I was told I had to pay for postage back to China which was 43.00dollars.! More than the items cost.
Don't get caught out like I did. I don't recommend this company at all
I am very satisfied with the whole experience. Website is user friendly. Shipping was fast enough despite all the extra precautions for Covid 19.
Your website is very user friendly, I really like the clothing.
Good experience. I liked the look and sayings on the items. I liked the look and sayings on the items.
I ordered a PINK sweatshirt. A PURPLE sweatshirt was delivered. It is super difficult and costly to return to China.
Sweatshirts look great. Anxious for arrival. Postage was high.
The quality is really cheaply imprinted, not sewn or embossed at all. I believe it ships from overseas.
I'll write more after my order actually arrives
The shipping prices should be able to be seen before going that far in the order. I was a little confused on showing what I ordered. I wanted another shirt in a different color but I just ordered a sweater hat instead.
The shipping prices should be able to be seen before going that far in the order.
Took a little longer than expected. But since the current world situation, understand. Will still make more orders.
Not like the photo but she likes it. Shipping seems overpriced. Don't like the fact that you're making me write 64 characters. Not user friendly
Shipping seems overpriced. Website works well. Like the size of photos. Hope the colors are consistent
I had a question with my order here. I sent an email and within minutes I received a response and my mistrust was positively resolved. Thanks to this website that responded to my email quickly, it generated a lot of confidence in me!
This website has helped me several times with the shipments of clothes that I have ordered here, they always respond promptly, they are very helpful! Thank you!
I wanted to change color choice before finalizing payment. I wanted to know shipping cost before purchasing commitment.
Inwanted to change color choice before finalizing payment. I wanted to know shipping cost before purchasing commitment.
Many items to choose from. Prices seem fair. I was concerned about size and fit but only one item didn't meet my expectations.
Ha. If you want to return an item, you have to mail it to China.
In other words, be prepared to pay more than the item is worth.
Usless company!
Beautiful selections, pleasant, easy shopping for them. However, shipping time was horrible! Items took 6 weeks and came piecemeal a few at a time. Plus they charged my account before I received any part of my order!
Beautiful selections, pleasant, easy shopping for them.
The whole process - order, shipping, delivery - was good. The product is fun. The cloth is not quality, but I guessed that when ordering, so it's ok.
I experienced difficulty with your site accepting my credit card at least 5 times. At first I thought it was because I was using an AM EX card and perhaps you don't use them however, my Visa card did not go through after 3 attempts. I then used my Pay Pal account, would've preferred to use my credit card. Plus the delivery time was incredibly lapsed. I know that we have all this covid stuff going on but I don't remember reading anywhere on your web site that because of covid, delivery may be delayed for weeks.
I experienced difficulty with your site accepting my credit card at least 5 times. At first I thought it was because I was using an AM EX card and perhaps you don't use them however, my Visa card did not go through after 3 attempts. I then used my Pay Pal account, would've preferred to use my credit card.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members