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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Wonderful online store :) I have found the most wonderful dresses here. I had to return two because they were a little small on the bust, I got some more beautiful dresses instead. I was exceptionally surprised by how fast the delivery was and how easy and simple the return process was. Such ease of shopping :)
The banner said 10% off first order with code SUN10, but at checkout, it said there were no codes available. Probably because I bought from the flash sale, but still...
The banner said 10% off first order with code SUN10, but at checkout, it said there were no codes available. Probably because I bought from the flash sale, but still...
Favorite online store I shop regularly on this website. They have a great variety and are really affordable! It is always easy to go back to the internet and buy something else. I will keep coming back.
Amazingly clever shirts. A bit of a problem editing my order. Hope it arrives accurately and in reasonable time.
Amazingly clever shirts. A bit of a problem editing my order. Hope it arrives accurately and in reasonable time.
I think it was over 3 weeks to get the 5 ‘sweatshirts'. Seriously? These are NOT sweatshirts. They are heavy tshirts. There is no lining of fleece and the prints are nowhere as pretty as what I ordered. I am beyond disappointed. I hope my review is read and people take it to heart. So so disappointed! Does this look like the website picture?
They are a fabulous website. Fantastic prices and clothes. I think more pages should be like this. In my opinion, they are wonderful to deal with and I would recommend them to anyone.
I didnt realize I had ordered sweatshirts when the pictures were t shirts- I think they run small. I will reorder the tshirts
Easy to order & fun apparel! Longer waiting period than expected, arrived well after expected arrival date,
Lilicloth return statement regarding a request to return an item:
"Sorry that you are not satisfied with the item(s). Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline. Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue..."
Buy on this website some very comfortable and warm pants, of good gender. You've been using them for months and they don't lose color or make balls in the fabric. The knee area is giving of itself with use, as it happens to all cotton pants.
Pants As in the photos on this website: Good quality -with double and wide band at the waist that in turn contains an elastic that does not seem to bother-. Printed as pictured, very cheerful and current, and fabric thick enough not to puncture. Current and comfortable. For young or modern women of any age. Rousers As in the photos on this website: Good quality -with double and wide band at the waist that in turn contains an elastic that does not seem to bother-. Printed as shown in the picture, very cheerful and current, and fabric thick enough not to pierce. Current and comfortable. For young or modern women of any age.
Easy ordering, but too long to deliver. The product is cute, but the as warm as I thought.
Price is great.
Easy to use and friendly site. Product selection and check out process was efficient. Fun selection of items.
Ordering was easy and friendly on the website.
I bought these for myself and my best friend, was so excited to have them! Unfortunately, the sizing is terribly off - runs super small. Delivery took nearly a month. Now waiting for return authorization. What a disappointment.
I placed an order a week ago and waited and waited for a confirmation. None came. I had to place the
Order again, but lost a week in the process.
3 weeks later... two shirts arrived. The shirt with the kitty is ok; the "sweatshirt" is actually a thin shirt and is huge.
I placed an order a week ago and waited and waited for a confirmation. None came. I had to place the order again, but lost a week in the process.
It is always a pleasure to buy clothes in this boutique on the web! Customer service is excellent, my postage always arrives fast. Great refund process and quick responses.
While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)
Made substantial order first of December 2020 for gifts plus order for myself. As of Jan 13tg, have not received order. All I can get are notices in transit but tracking numbers do not register as valid. I would have ordered again at some point as I liked items BUT I will not trust company as valid. Especially since being advised I cannot expect a refund. That is unacceptable. DONOT suggest using this company.!
It took over a month to receive items. Quality was very low and item pictures did not match items received. Return polity requires you to pay return international shipping and customs fees. They offer 15% on all returns if you do not return them so I recommend if you purchase anything from them you should request RMA and take the 15% rebate since the stuff is really not worth what you paid for it.
All the clothes that I buy on this clothing website are beautiful, if there is ever a problem, the customer service team is very helpful and responds very quickly
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

