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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
1 review
0 helpful votes
Follow Daisy C.
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Wonderful online store :) I have found the most wonderful dresses here. I had to return two because they were a little small on the bust, I got some more beautiful dresses instead. I was exceptionally surprised by how fast the delivery was and how easy and simple the return process was. Such ease of shopping :)

Date of experience: January 15, 2021
Indiana
1 review
0 helpful votes
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First purchase
January 15, 2021
Updated review

The banner said 10% off first order with code SUN10, but at checkout, it said there were no codes available. Probably because I bought from the flash sale, but still...

Date of experience: January 15, 2021

The banner said 10% off first order with code SUN10,...
December 23, 2020
Previous review

The banner said 10% off first order with code SUN10, but at checkout, it said there were no codes available. Probably because I bought from the flash sale, but still...

Date of experience: December 23, 2020
Illinois
1 review
0 helpful votes
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Favorite online store I shop regularly on this website. They have a great variety and are really affordable! It is always easy to go back to the internet and buy something else. I will keep coming back.

Date of experience: January 15, 2021
Canada
1 review
0 helpful votes
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Neat shirts
January 15, 2021
Updated review

Amazingly clever shirts. A bit of a problem editing my order. Hope it arrives accurately and in reasonable time.

Date of experience: January 14, 2021

Amazingly clever shirts
December 19, 2020
Previous review

Amazingly clever shirts. A bit of a problem editing my order. Hope it arrives accurately and in reasonable time.

Date of experience: December 18, 2020
Minnesota
1 review
0 helpful votes
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Quality and shipping
February 14, 2021

I think it was over 3 weeks to get the 5 ‘sweatshirts'. Seriously? These are NOT sweatshirts. They are heavy tshirts. There is no lining of fleece and the prints are nowhere as pretty as what I ordered. I am beyond disappointed. I hope my review is read and people take it to heart. So so disappointed! Does this look like the website picture?

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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They are a fabulous website. Fantastic prices and clothes. I think more pages should be like this. In my opinion, they are wonderful to deal with and I would recommend them to anyone.

Date of experience: January 14, 2021
Minnesota
1 review
0 helpful votes
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MY ORDER
February 13, 2021
Updated review

I didnt realize I had ordered sweatshirts when the pictures were t shirts- I think they run small. I will reorder the tshirts

Date of experience: January 14, 2021

Great site
December 15, 2020
Previous review

Great site.

Date of experience: December 15, 2020
Massachusetts
1 review
0 helpful votes
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Casual long sleeved jersey
January 14, 2021
Updated review

Easy to order & fun apparel! Longer waiting period than expected, arrived well after expected arrival date,

Date of experience: January 14, 2021

Easy
December 20, 2020
Previous review

Easy

Date of experience: December 19, 2020
New York
1 review
0 helpful votes
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EXPENSIVE RETURN HURDLES
February 15, 2021

Lilicloth return statement regarding a request to return an item:

"Sorry that you are not satisfied with the item(s). Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline. Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue..."

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
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Buy on this website some very comfortable and warm pants, of good gender. You've been using them for months and they don't lose color or make balls in the fabric. The knee area is giving of itself with use, as it happens to all cotton pants.

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
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Pants As in the photos on this website: Good quality -with double and wide band at the waist that in turn contains an elastic that does not seem to bother-. Printed as pictured, very cheerful and current, and fabric thick enough not to puncture. Current and comfortable. For young or modern women of any age. Rousers As in the photos on this website: Good quality -with double and wide band at the waist that in turn contains an elastic that does not seem to bother-. Printed as shown in the picture, very cheerful and current, and fabric thick enough not to pierce. Current and comfortable. For young or modern women of any age.

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
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Top
January 14, 2021
Updated review

Easy ordering, but too long to deliver. The product is cute, but the as warm as I thought.
Price is great.

Date of experience: January 14, 2021

Easy and fast
December 23, 2020
Previous review

Easy and fast

Date of experience: December 23, 2020
California
1 review
0 helpful votes
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Fabric was nice quality and product was as I anticipated.
January 14, 2021
Updated review

Easy to use and friendly site. Product selection and check out process was efficient. Fun selection of items.

Date of experience: January 14, 2021

Ordering was easy and friendly on the website
December 24, 2020
Previous review

Ordering was easy and friendly on the website.

Date of experience: December 23, 2020
Oklahoma
1 review
0 helpful votes
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I bought these for myself and my best friend, was so excited to have them! Unfortunately, the sizing is terribly off - runs super small. Delivery took nearly a month. Now waiting for return authorization. What a disappointment.

Date of experience: January 14, 2021

Excited to get this order
December 18, 2020
Previous review

Excited to get this order

Date of experience: December 18, 2020
Wisconsin
1 review
0 helpful votes
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Not real happy
February 13, 2021
Updated review

I placed an order a week ago and waited and waited for a confirmation. None came. I had to place the
Order again, but lost a week in the process.
3 weeks later... two shirts arrived. The shirt with the kitty is ok; the "sweatshirt" is actually a thin shirt and is huge.

Date of experience: January 13, 2021

I placed an order a week ago and waited and waited...
January 22, 2021
Previous review

I placed an order a week ago and waited and waited for a confirmation. None came. I had to place the order again, but lost a week in the process.

Date of experience: December 23, 2020
GB
1 review
0 helpful votes
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It is always a pleasure to buy clothes in this boutique on the web! Customer service is excellent, my postage always arrives fast. Great refund process and quick responses.

Date of experience: January 13, 2021
GB
1 review
0 helpful votes
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While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)

Date of experience: January 13, 2021
Georgia
1 review
0 helpful votes
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Total disappointment
February 12, 2021

Made substantial order first of December 2020 for gifts plus order for myself. As of Jan 13tg, have not received order. All I can get are notices in transit but tracking numbers do not register as valid. I would have ordered again at some point as I liked items BUT I will not trust company as valid. Especially since being advised I cannot expect a refund. That is unacceptable. DONOT suggest using this company.!

Date of experience: January 13, 2021
Texas
1 review
2 helpful votes
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Poor Quality from China
February 12, 2021

It took over a month to receive items. Quality was very low and item pictures did not match items received. Return polity requires you to pay return international shipping and customs fees. They offer 15% on all returns if you do not return them so I recommend if you purchase anything from them you should request RMA and take the 15% rebate since the stuff is really not worth what you paid for it.

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Excellent customers.
January 14, 2021

All the clothes that I buy on this clothing website are beautiful, if there is ever a problem, the customer service team is very helpful and responds very quickly

Date of experience: January 13, 2021