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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Missouri
3 reviews
0 helpful votes
Follow Patricia F.
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Casual shoes...
January 22, 2021
Updated review

Great looking & comfortable easy ordering experience fast delivery very satisfied Grazie!

Date of experience: January 22, 2021

Quick & east
January 1, 2021
Previous review

Quick & east

Date of experience: January 1, 2021
Alabama
1 review
0 helpful votes
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Great products!
January 22, 2021
Updated review

Was kept informed of delivery progress; friendly, courteous, informative. Daughter and grand-daughter both very pleased.

Date of experience: January 22, 2021

My fault on the delay
December 31, 2020
Previous review

My fault on the delay

Date of experience: December 31, 2020
North Carolina
1 review
0 helpful votes
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Beautiful clothes, stunning jewelry at the best prices. This online boutique has now become my go-to place to shop for clothes online.

Date of experience: January 22, 2021
Wisconsin
1 review
0 helpful votes
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Fabulous selection of clothing styles and great prices. I could spend hours browsing this website, the delivery was not instantaneous, but it was made within 15 days as indicated, it was worth the wait.

Date of experience: January 22, 2021
Arizona
1 review
0 helpful votes
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Very recommended.
January 22, 2021

My friend recommended this website to me. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.

Date of experience: January 21, 2021
Nevada
2 reviews
0 helpful votes
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Pretty good
February 20, 2021
Updated review

I have been trying to order these 2 sweat shirts and your software system leaves
A lot to be desired.

Date of experience: January 21, 2021

I have been trying to order these 2 sweat shirts and...
January 30, 2021
Previous review

I have been trying to order these 2 sweat shirts and your software system leaves
A lot to be desired.

Date of experience: December 31, 2020
GB
1 review
0 helpful votes
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Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.

Date of experience: January 21, 2021
Florida
1 review
0 helpful votes
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You are a legitimate site.
January 21, 2021
Updated review

Shopping was easy. An online message said you were a fake company, I took the chance because I wanted the shirt for my daughter.

Date of experience: January 21, 2021

Could not use American Express
December 23, 2020
Previous review

Could not use American Express.

Date of experience: December 23, 2020
Ohio
2 reviews
6 helpful votes
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This is my first experience but the items are FUN! I enjoy shopping and seeing all the fun items you all have to offer!

Date of experience: January 20, 2021

This is my first experience but the items are FUN!
December 30, 2020
Previous review

This is my first experience but the items are FUN!

Date of experience: December 30, 2020
Massachusetts
2 reviews
0 helpful votes
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Strange fit, only some worked
January 20, 2021
Updated review

I was super excited, but the sweatshirts all fit in different ways, even though all are the same size S. Some fit truly as pictured, others small in the shoulders, tight in the hips, and long... I have narrow hips and this was all a bit bizarre. Sending a few of them back!

Date of experience: January 20, 2021

I can't wait to get all the fun sweatshirts!
December 17, 2020
Previous review

I can't wait to get all the fun sweatshirts!

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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The customer service of this online clothing store was very helpful when I went to the page to find the dress I needed and help me place the order. Thanks again.

Date of experience: January 20, 2021
GB
1 review
0 helpful votes
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I have ordered 4 dresses on this website, I loved them all. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.

Date of experience: January 20, 2021
Missouri
1 review
0 helpful votes
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Inconsistent Sizing
February 19, 2021
Updated review

I ordered two shirts. One for me, one for a friend. Hers fit fine, mine was too small though I ordered a larger size to give me some room. I am a 12 or large. The XL fit like a medium.

Date of experience: January 20, 2021

So far so good
December 30, 2020
Previous review

So far so good.

Date of experience: December 30, 2020
Ohio
1 review
1 helpful vote
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I placed on order around Thanksgiving for Christmas presents. As I write this (January 20th), there are still items that are still showing "in transit" (even though their website says they shipped several weeks ago). Only one item (out of 6) was decent quality and looked like the picture on the website. Customer service said that I could return them to their distribution center in China (but I would be responsible for overseas shipping charges). They offered a whopping 15% credit if I would just keep the goods and forget the whole thing. PLEASE save your money! Don't order from this company!

Date of experience: January 20, 2021
Canada
2 reviews
0 helpful votes
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Thanks for all
January 20, 2021
Updated review

Nice clothes and look forward to try them and see the quality of them. Hopefully they will fit right.

Date of experience: January 20, 2021

Nice clothes
December 22, 2020
Previous review

Nice clothes. Look forward to try them

Date of experience: December 22, 2020
Texas
1 review
0 helpful votes
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Long time to get but it's what I ordered.
February 21, 2021
Updated review

It took a long time to get it but it's what I ordered. Feedback process was not simple. Minimum word for description of experience was too long.

Date of experience: January 20, 2021

It was quick and easy
December 30, 2020
Previous review

It was quick and easy.

Date of experience: December 30, 2020
Missouri
2 reviews
0 helpful votes
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Buyer be ware!
February 19, 2021

I ordered before Thanksgiving to have Christmas gifts. 3 of the five arrived on time-ish. The fourth was after New Years and the fifth as of Jan 20th, still has not arrived. To add to that, the fourth came with the wording incorrect. They say I can return it to them for a refund, but I have to pay for the shipping and customs cost to send it to their hub in China. The package has a return address of CA? I have been going back and forth with them for a week and they started with a 15% refund and I only have them up to 35% at this point. I will NEVER but from them again.

Date of experience: January 20, 2021
Minnesota
1 review
0 helpful votes
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Satisfied
January 20, 2021
Updated review

Lilicloth has such a large collection of shirts with sayings. My Sister asked me why I like the shirt with sayings. I told her its easier than talking. I really enjoyed shopping here.

Date of experience: January 19, 2021

I enjoyed shopping here
December 25, 2020
Previous review

I enjoyed shopping here.

Date of experience: December 25, 2020
California
3 reviews
0 helpful votes
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Disappointed
February 19, 2021
Updated review

This is my first time ordering and possibly my last. The quality was awful on everything I purchased except some socks.

Date of experience: January 19, 2021

This is my first time ordering and everything went...
December 29, 2020
Previous review

This is my first time ordering and everything went smoothly.

Date of experience: December 29, 2020
Pennsylvania
2 reviews
3 helpful votes
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Difficult returns
February 19, 2021
Updated review

After receiving notification that your service felt needed full details of the items I wished to return and taking considerable time to copy it all out, I received in reply different instructions. Having followed those, I am asked to provide you with a photograph of the items that did not fit? Since those items were gifts and the recipient has meanwhile returned to her home out of state, I am unable to do so. Rather far-fetched as an attempt to deter returns.

Date of experience: January 19, 2021

Quick and efficient
December 29, 2020
Previous review

Quick and efficient

Date of experience: December 29, 2020