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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great looking & comfortable easy ordering experience fast delivery very satisfied Grazie!
Was kept informed of delivery progress; friendly, courteous, informative. Daughter and grand-daughter both very pleased.
Beautiful clothes, stunning jewelry at the best prices. This online boutique has now become my go-to place to shop for clothes online.
Fabulous selection of clothing styles and great prices. I could spend hours browsing this website, the delivery was not instantaneous, but it was made within 15 days as indicated, it was worth the wait.
My friend recommended this website to me. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.
I have been trying to order these 2 sweat shirts and your software system leaves
A lot to be desired.
I have been trying to order these 2 sweat shirts and your software system leaves
A lot to be desired.
Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.
Shopping was easy. An online message said you were a fake company, I took the chance because I wanted the shirt for my daughter.
This is my first experience but the items are FUN! I enjoy shopping and seeing all the fun items you all have to offer!
This is my first experience but the items are FUN!
I was super excited, but the sweatshirts all fit in different ways, even though all are the same size S. Some fit truly as pictured, others small in the shoulders, tight in the hips, and long... I have narrow hips and this was all a bit bizarre. Sending a few of them back!
I can't wait to get all the fun sweatshirts!
The customer service of this online clothing store was very helpful when I went to the page to find the dress I needed and help me place the order. Thanks again.
I have ordered 4 dresses on this website, I loved them all. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.
I ordered two shirts. One for me, one for a friend. Hers fit fine, mine was too small though I ordered a larger size to give me some room. I am a 12 or large. The XL fit like a medium.
I placed on order around Thanksgiving for Christmas presents. As I write this (January 20th), there are still items that are still showing "in transit" (even though their website says they shipped several weeks ago). Only one item (out of 6) was decent quality and looked like the picture on the website. Customer service said that I could return them to their distribution center in China (but I would be responsible for overseas shipping charges). They offered a whopping 15% credit if I would just keep the goods and forget the whole thing. PLEASE save your money! Don't order from this company!
Nice clothes and look forward to try them and see the quality of them. Hopefully they will fit right.
It took a long time to get it but it's what I ordered. Feedback process was not simple. Minimum word for description of experience was too long.
I ordered before Thanksgiving to have Christmas gifts. 3 of the five arrived on time-ish. The fourth was after New Years and the fifth as of Jan 20th, still has not arrived. To add to that, the fourth came with the wording incorrect. They say I can return it to them for a refund, but I have to pay for the shipping and customs cost to send it to their hub in China. The package has a return address of CA? I have been going back and forth with them for a week and they started with a 15% refund and I only have them up to 35% at this point. I will NEVER but from them again.
Lilicloth has such a large collection of shirts with sayings. My Sister asked me why I like the shirt with sayings. I told her its easier than talking. I really enjoyed shopping here.
This is my first time ordering and possibly my last. The quality was awful on everything I purchased except some socks.
This is my first time ordering and everything went smoothly.
After receiving notification that your service felt needed full details of the items I wished to return and taking considerable time to copy it all out, I received in reply different instructions. Having followed those, I am asked to provide you with a photograph of the items that did not fit? Since those items were gifts and the recipient has meanwhile returned to her home out of state, I am unable to do so. Rather far-fetched as an attempt to deter returns.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

