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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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This website is huge. I never thought about buying from this online boutique because I was reluctant to shop online. They have a great selection of women's dresses and outfits, a wide variety of styles, shirts, skirts, pants, etc.
I enjoyed the shopping experience. There was so much to choose from, different colors, and no back orders or out of stock products.
I enjoyed the shopping experience. So much to choose from!
I hesitated buying from this company because of the price of shipping. I dislike companies that add to the profit margin with shipping costs.
I hesitated buying from this company because of the price of shipping. I dislike companies that add to the profit margin with shipping costs.
I ordered one Christmas item for next year and 2 other tops. All are size medium. One runs a little big but overall good quality.
Great shopping experience. I received my order promptly and the purchased item was perfect and was as described.
I won't buy from them again. Shipping costs high. The shirts looked like good quality, but are not!
Pretty easy once I found what I wanted.
The sweatshirt's lettering smells. And now I can't get this review to work. Every time I hit the next button nothing happens.
I did have some problem placing my order but it turned out okay after several tries Very difficult website jumps around from page to page from picture to picture it took me a week to order this correctly
Very difficult website jumps around from page to page from picture to picture it took me a week to order this correctly
Ordered a specific size, received a full size too small. Ordered Amer. Size 11 (45/46) received size 9 1/2/10 (43). Want to return either for refund or for the proper size.
Unique items that look to be of good quality.
Not great letters are stuck on in one shirt ordered 2 shirts in same size widely difference in material and size one to small other has sleeves as long as legs
No rouble placing or receiving order. Disappointed that shipping cost was so high... guess that's why the product was so inexpensive!
What I ordered and what was presented in the picture was completely different from what I received in the mail. This is fraud industry. There was no label on the item. The quality seemed like a $2 item while I spent all that money and expecting a good product didn't worth for what I paid. I would never shop from this website.
I bought here the blue lapel vertical striped blouse for my wife and loved it. It was easy to order, I just added it to my bag, selected a size, then checked. I also loved that they had so many photos of the blue lapel vertical striped blouse, not just stock photos, but also of actual customers using the product. I also appreciated that there was free shipping regardless of the order amount and that I got a 40% discount on my first order. My order arrived quickly and was very well packaged.
This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more
A combo birthday/valentine set ( first time using Honey, found a coupon, saved $7.82, bringing me down to $31 for two shirts - good). Got to final step, shipping, Standard 10-20 days (!) for $13.99 (!). Nearly cancelled the whole thing
I bought a red round neck diamond print sweater and I love it. Ordering online here was simple and easy, and the layout was easily navigable. The shipping details were clear and upon receipt of the sweater it was exactly as described. I love my article and will definitely use this website more. They rock.
The shoes were good, the pants are so ugly and fit horribly. They do not look like the picture online... But too expensive to ship back so I'll donate them. Happy with the shirts.
Excellent good pricing fast delivery couldn't be happier. Other customers should know that this company is easy to deal with and quality product
I'd give you 5 stars if the shipping cost wasn't so expensive!
I just received my order for clothes and I love them, all the things I ordered arrived in good condition, the fabric is good, I chose a size and it fits me perfectly, good online boutique!
Not satisfied Poor quality Not what the pictures showed. Took too long to get. Will not purchased again
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

