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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The styles are nice, however the materials are much thinner and not at all what I expected, with the exception of a few items. The hooded mountain pullover isn't really what I saw the model wearing. It looked like more materials on the item, more 3D if you will, instead of just printed on it. Its rather thin. And the camo short crop pants are very flimsy. On the model they looked like fleece. However I'm wearing them as pajama bottoms and they are perfect! All the items were Exact to the size I order so am very pleased about that! Am also wearing the American long sleeve white stars and stripes shirt as a pajama top, which is very nice! However I honestly thought it was a sweatshirt. I do love the words on it, as I recognized the lyrics sung by my favorite artist "Tom Petty". Although he has passed I feel I pay tribute to him each time I wear it! I LOVE the retro stocking cap! It's exactly what I expected and looks better on me than I thought it would. The soft thick trim/bottom is very nice, and love the bohemian materials! Overall am happy with the purchases.
Very
easy to order, LOVE LOVE your products! Nicely displayed by models, and prices are GREAT! Thank You so much, very grateful i'm staying alive to wear these!
My experience with these online shopping clothes was and still is really good! They answer my questions and my concerns about orders, if an item does not reach me they will refund it or send it back! I had no problem with this website! And the photos and the real clothes match!
I loved the service and the pants that I bought on the website. This is just for me, I am not sure about other items except for the skirts and pants that I have ordered.
Enjoyed the large variety of prints
It was hard to make a decision
Shipping costs were very high for such light T-shirts and delivery time seemed longer than normal
Very Large variety of prints
It was hard to make a decision
The website is always extremely good and is willing to help if I have problems. They are a huge plus and it's one of the reasons I keep coming back to this online clothing store!
ONE WORD - WOW! LOVE LILICLOTH! THE CLOTHING LINE IS FANTASTIC AND THE JEWELRY OMG! I WILL BE DEFINITELY BE SHOPPING HERE AGAIN!
This is my first time shopping Lilicloth…. Love the product selection! Loved the packaging & Tee shirt; shipping a bit pricey but I believe it came from overseas; so, understandable.
This is my first time shopping Lilicloth…. Love the product selection!
With no idea where Lilicloth was, I thought this might be a scam. Not so. Excellent e-Commerce site.
Incredible service and attitudes, the online store is organized and easy to navigate! This is not my first time shopping here, I just wanted to start showing how much I love this online boutique! Thanks!
Difficult to maneuver through site, shipping charges are rather high
The site seemed difficult and the shipping charges were high.
Difficult to maneuver through site, shipping charges are rather high.
Nice set up but took longer to arrive than expected. All in all I would shop here again, plus you find things nobody else has.
I purchased 2 tops and neither looked anything like what they looked like in the picture! The tops were SO thin! And when I tried to return them it was going to be so expensive sending it to China, I was stuck with the shirts! I'm Canadian and it made them that much more expensive! TERRIBLE PRODUCT!
I am so satisfied with your interent clothing sales service that I highly recommend it to everyone, I will be back for future occasions when I need a nice outfit at a good price.
Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.
Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.
Ordered a sweatshirt. Item received is a T-shirt. That isn't what was advertised or ordered. No reason given for switch. Now I have to go through the hassle of trying to get the item I wanted or get my money back.
It was worth it. Took longer than I thought, but with the pandemic that's the way it is at this time.
Love the website! I love all the sayings for dog owners as you can see from my purchase. I will be making future purchases for other items soon!
Love the website! I love all the sayings for dog owners as you can see from my purchase. I will be making future purchases for other items soon!
Easy site to shop but think your shipping charge is High $$. The item size was a bit smaller then expected but luckily it worked ok
Easy site to shop but think your shipping charge is High$
Yes the clothes look cute - BUT they are cheap, cheap, cheap AND every item i ordered was too small I ordered like 10 shirts/ sweatshirts etc- they rake forever to reply & are vague. Never mention items have to be sent to China to return / they will pay 15 % cash value back- this is ridiculous. You but item in the United State & should be allowed to return US or they should send return labels. I will never ever ever buy from them! Not happy at all & they could care less
I could not check out and when it finally let me check out it did not allow me to enter the 20% off code
I could not check out and when it finally let me check out it did not allow me to enter the 20% off code
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

