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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Washington
1 review
0 helpful votes
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Pretty happy overall
January 27, 2021
Updated review

Pretty good. Happy with it all. My only problem is, it seems that almost everything is to small. So I was going to call later today.

Date of experience: January 27, 2021

So much to go through
January 6, 2021
Previous review

So much to go through.

Date of experience: January 6, 2021
South Africa
1 review
0 helpful votes
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First time buyer
January 27, 2021
Updated review

Very impressive service, however question sizes. If these t-shirts are small, I'd hate to see large Would prefer x-small

Date of experience: January 27, 2021

First time buyer from South Africa, hope I won't regret...
January 6, 2021
Previous review

First time buyer from South Africa, hope I won't regret it!

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Not What I Expected
February 26, 2021
Updated review

It looks great in the pictures but the sizes are on the small size. I usually am a medium but a large would be better. I am having to send most of the items back because of sizing. Also, one of the shirts doesn't look at all like the product.

Date of experience: January 26, 2021

Great stuff
January 4, 2021
Previous review

Great stuff

Date of experience: January 3, 2021
Arizona
2 reviews
0 helpful votes
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Not a Sweatshirt
January 27, 2021
Updated review

The so-called sweatshirt is the weight of a jersey. My wife liked it anyhow, but I was not impressed.

Date of experience: January 26, 2021

Too soon to tell, but so far so good
December 14, 2020
Previous review

Too soon to tell, but so far so good.

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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Returning Items
January 27, 2021
Updated review

It was easy to shop online through the website. I had been looking at the cute tops for a while so I was excited to see what I had ordered.

Date of experience: January 26, 2021

I have tried to check out a few times the last week...
January 5, 2021
Previous review

I have tried to check out a few times the last week and found paypal was the only option.

Date of experience: January 5, 2021
Oregon
1 review
0 helpful votes
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Junk
February 25, 2021
Updated review

It is POOR quality, sewing is terrible. The picture is faded and looks cheap. I will NEVER purchase another product from Lilicloth.

Date of experience: January 26, 2021

I'd like to see the back of the shirt I purchased
February 4, 2021
Previous review

I'd like to see the back of the shirt I purchased.

Date of experience: January 5, 2021
North Carolina
1 review
0 helpful votes
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Gifts for my sister.
January 26, 2021
Updated review

It would be convenient if items with same print/logo were advertised together. This is because you choose a sweatshirt and later see it as a T-Shirt with the same logo (order Sweatshirt, see T-Shirt, order T-Shirt and be sure to delete Sweatshirt).

Date of experience: January 26, 2021

It would be convenient if items with same print/logo...
January 5, 2021
Previous review

It would be convenient if items with same print/logo were advertised together. This is because you choose a sweatshirt and later see it as a T-Shirt with the same logo (order Sweatshirt, see T-Shirt, order T-Shirt and be sure to delete Sweatshirt).

Date of experience: January 5, 2021
GB
1 review
0 helpful votes
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This website is always very nice and very fast to send my correct order every time I buy clothes. Every online boutique must follow the standards of the fashion industry like this one does!

Date of experience: January 26, 2021
Arizona
1 review
0 helpful votes
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Sub-Par
February 25, 2021
Updated review

First time shopper. Enjoyed the looks of items. Was extremely disappointed with items received. Materials were thin; garments shapeless; colors off. Return policy is a crock.

Date of experience: January 26, 2021

Sub-Par
February 25, 2021
Previous review

First time shopper. Enjoyed the looks of items. Was extremely disappointed with items received. Materials were thin; garments shapeless; colors off.

Date of experience: January 26, 2021
New Jersey
2 reviews
0 helpful votes
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Not worth the order
February 25, 2021

I ordered a t-shirt and a sweatshirt from Lilicloth in November, 2020. I received 1 initial email confirming my order and then I did not hear back from them. The order was finally received the 2nd week of January, 2021. (Too bad they were Christmas presents). I'm still not sure where they were shipping from, I couldn't seem to get confirmation on that. Anyway, the t-shirt was fine, however, the sweatshirt was nothing like the picture on-line. Color was off, flower on it was different and the material was horrible! I would have sent it back but it would have cost me almost as much as the sweatshirt it self according to their return policy.
I would not recommend ordering from them!

Date of experience: January 26, 2021
California
1 review
7 helpful votes
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I ordered three shirts. All were way smaller then advertised. I did some additional research and found that the site is not secure, there is no address, phone number or customer service. They are in China and if you need to return anything it will cost you more than the item is worth. They advise you to contact your bank due to the risk of your information being compromised.

Date of experience: January 26, 2021
New Jersey
1 review
0 helpful votes
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Items were NOT as pictured.
February 25, 2021
Updated review

I have concerns about the legitimacy of this vendor and their outrageously long shipping disclaimer.
UPDATE: I am very disappointed in the quality of the items I received, and the price I paid for this lack of quality is OUTRAGEOUS! In addition, the shipping time was extremely frustrating, and the updates were frustratingly VAGUE. I will never order from Lilicloth again, and I would urge others to avoid doing so as well.

Date of experience: January 26, 2021

Great, however, I have concerns about the legitimacy...
January 3, 2021
Previous review

Great, however, I have concerns about the legitimacy of this vendor and their outrageously long shipping disclaimer.

Date of experience: January 3, 2021
Kentucky
1 review
0 helpful votes
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Order
January 26, 2021
Updated review

It's my first time ordering from you so far I like what I received, I gave 2 of the shirts I ordered as gifts

Date of experience: January 26, 2021

I'm looking forward to getting my order it's my first...
January 5, 2021
Previous review

I'm looking forward to getting my order it's my first time ordering from you

Date of experience: January 4, 2021
Illinois
1 review
3 helpful votes
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Bought a sweatshirt for my wife for Christmas. Bought December 5 delivered January 16. Cheap low quality product and poor customer service. Product had stains on sleeve. They would only refund 15% of the purchase price. A big scam. Don't buy anything from this place!

Date of experience: January 26, 2021
Florida
1 review
0 helpful votes
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Fabric quality not as pictured
February 25, 2021
Updated review

The web site is loaded and hard to navigate. You can't return to the same screen after making a selection

Date of experience: January 26, 2021

The web site is hard to navigate--can't return to the...
February 4, 2021
Previous review

The web site is hard to navigate--can't return to the same screen if you make a selection

Date of experience: January 4, 2021
New Jersey
3 reviews
2 helpful votes
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Sweatshirt
February 25, 2021
Updated review

While the print was right. The item was definitely not a heavyweight sweatshirt that was advertised. I was bummed it was a thin cotton blend shirt.

Date of experience: January 26, 2021

Concerned about sizing and shipping
January 4, 2021
Previous review

Concerned about sizing and shipping

Date of experience: January 4, 2021
Illinois
1 review
0 helpful votes
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Disappointed
February 25, 2021
Updated review

Delivery took a very long time, had to inquire to where it was 2 times. Stitching around the collar came undone 1st washing. No way to repair it. Did not attempt to return due to how long it took me to receive my order.

Date of experience: January 26, 2021

Love the selection!
December 12, 2020
Previous review

Love the selection!

Date of experience: December 11, 2020
California
1 review
0 helpful votes
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These sweatshirts are poorly made
May 5, 2021
Updated review

I ordered two sweatshirts and they arrived today. The fabric is very thin not a tall sweatshirt material. The neck was not turned over. A raw edge there. The size was small but it was gigantic with the seam on the shoulder down near the elbow and the sleeves attached were very long.

Date of experience: January 25, 2021

I'll wait til I get it to let you know!
January 3, 2021
Previous review

I'll wait til I get it to let you know!

Date of experience: January 3, 2021
Canada
1 review
0 helpful votes
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What you get IS NOT what the picture shows
February 25, 2021
Updated review

Sadly, the actual fabric is cheap & design does NOT match the pictures. Fits large. Easy online order.

Date of experience: January 25, 2021

Helpful product description and other shoppers comments...
January 4, 2021
Previous review

Helpful product description and other shoppers comments are very helpful for a first-time buyer. The actual dimensions for the sizes are shown and make choosing a size much easier. Thanks!

Date of experience: January 3, 2021
Ireland
1 review
0 helpful votes
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I love this boutique online, I have bought them some lovely blouses and each of my pieces has been well made, true to size and wonderfully packaged.

Date of experience: January 25, 2021