Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pretty good. Happy with it all. My only problem is, it seems that almost everything is to small. So I was going to call later today.
Very impressive service, however question sizes. If these t-shirts are small, I'd hate to see large Would prefer x-small
First time buyer from South Africa, hope I won't regret it!
It looks great in the pictures but the sizes are on the small size. I usually am a medium but a large would be better. I am having to send most of the items back because of sizing. Also, one of the shirts doesn't look at all like the product.
The so-called sweatshirt is the weight of a jersey. My wife liked it anyhow, but I was not impressed.
Too soon to tell, but so far so good.
It was easy to shop online through the website. I had been looking at the cute tops for a while so I was excited to see what I had ordered.
I have tried to check out a few times the last week and found paypal was the only option.
It is POOR quality, sewing is terrible. The picture is faded and looks cheap. I will NEVER purchase another product from Lilicloth.
I'd like to see the back of the shirt I purchased.
It would be convenient if items with same print/logo were advertised together. This is because you choose a sweatshirt and later see it as a T-Shirt with the same logo (order Sweatshirt, see T-Shirt, order T-Shirt and be sure to delete Sweatshirt).
It would be convenient if items with same print/logo were advertised together. This is because you choose a sweatshirt and later see it as a T-Shirt with the same logo (order Sweatshirt, see T-Shirt, order T-Shirt and be sure to delete Sweatshirt).
This website is always very nice and very fast to send my correct order every time I buy clothes. Every online boutique must follow the standards of the fashion industry like this one does!
First time shopper. Enjoyed the looks of items. Was extremely disappointed with items received. Materials were thin; garments shapeless; colors off. Return policy is a crock.
First time shopper. Enjoyed the looks of items. Was extremely disappointed with items received. Materials were thin; garments shapeless; colors off.
I ordered a t-shirt and a sweatshirt from Lilicloth in November, 2020. I received 1 initial email confirming my order and then I did not hear back from them. The order was finally received the 2nd week of January, 2021. (Too bad they were Christmas presents). I'm still not sure where they were shipping from, I couldn't seem to get confirmation on that. Anyway, the t-shirt was fine, however, the sweatshirt was nothing like the picture on-line. Color was off, flower on it was different and the material was horrible! I would have sent it back but it would have cost me almost as much as the sweatshirt it self according to their return policy.
I would not recommend ordering from them!
I ordered three shirts. All were way smaller then advertised. I did some additional research and found that the site is not secure, there is no address, phone number or customer service. They are in China and if you need to return anything it will cost you more than the item is worth. They advise you to contact your bank due to the risk of your information being compromised.
I have concerns about the legitimacy of this vendor and their outrageously long shipping disclaimer.
UPDATE: I am very disappointed in the quality of the items I received, and the price I paid for this lack of quality is OUTRAGEOUS! In addition, the shipping time was extremely frustrating, and the updates were frustratingly VAGUE. I will never order from Lilicloth again, and I would urge others to avoid doing so as well.
Great, however, I have concerns about the legitimacy of this vendor and their outrageously long shipping disclaimer.
It's my first time ordering from you so far I like what I received, I gave 2 of the shirts I ordered as gifts
I'm looking forward to getting my order it's my first time ordering from you
Bought a sweatshirt for my wife for Christmas. Bought December 5 delivered January 16. Cheap low quality product and poor customer service. Product had stains on sleeve. They would only refund 15% of the purchase price. A big scam. Don't buy anything from this place!
The web site is loaded and hard to navigate. You can't return to the same screen after making a selection
The web site is hard to navigate--can't return to the same screen if you make a selection
While the print was right. The item was definitely not a heavyweight sweatshirt that was advertised. I was bummed it was a thin cotton blend shirt.
Concerned about sizing and shipping
Delivery took a very long time, had to inquire to where it was 2 times. Stitching around the collar came undone 1st washing. No way to repair it. Did not attempt to return due to how long it took me to receive my order.
I ordered two sweatshirts and they arrived today. The fabric is very thin not a tall sweatshirt material. The neck was not turned over. A raw edge there. The size was small but it was gigantic with the seam on the shoulder down near the elbow and the sleeves attached were very long.
I'll wait til I get it to let you know!
Sadly, the actual fabric is cheap & design does NOT match the pictures. Fits large. Easy online order.
Helpful product description and other shoppers comments are very helpful for a first-time buyer. The actual dimensions for the sizes are shown and make choosing a size much easier. Thanks!
I love this boutique online, I have bought them some lovely blouses and each of my pieces has been well made, true to size and wonderfully packaged.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

