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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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First time I'm using this site. Love the casual styles & clothing but really like the great phrases etc. Guess we'll see what gets delivered... Stay tuned. Ps. Really hope the actual clothing stands up well and doesnt get holes or fall apart in a year.
First time I'm using this site. Love the casual styles & clothing but really like the great phrases etc. Guess we'll see what gets delivered... Stay tuned. Ps. Really hope the actual clothing stands up well and doesnt get holes or fall apart in a year.
It was so so. Didn't know it came from overseas. Took longer than expected to get items. Didn't get 1
Entered the same numbers 5 times before you would complete my order. If this had not been a Christmas order I would have gone elsewhere.
Entered the same numbers 5 times before you would complete my order. If this had not been a Christmas order I would have gone elsewhere.
I ordered several tops of different sizes as gifts. Each piece ran 2 sizes smaller. Very dissapointed
A little cumbersome to navigate on the web site. Would be nice to have similar products grouped together.
Your items are cool - I think my wife will like them. But it's always a downer when the shipping costs are almost as much as the product cost. I get why you do it, just letting you know it's a downer. I almost backed out of the sale. If the shirt would have $7-8 more and the shipping $7-8 less, that would have made my shopping experience better. Just one man's opinion :).
Your items are cool - I think my wife will like them. But it's always a downer when the shipping costs are almost as much as the product cost. I get why you do it, just letting you know it's a downer. I almost backed out of the sale. If the shirt would have $7-8 more and the shipping $7-8 less, that would have made my shopping experience better. Just one man's opinion :).
Pretty easy to use your website.
Seller now demands product be returned to CHINA for refund. Wrong!
Pretty easy to use your website.
Disappointed but what seems to be a VERY high shipping charge
Good website for a quick outfit to go out with the girls Your service is prefect and necessary on the net. I like to recommend them.
I am very happy with my online purchase, great and with excellent clothes for a relaxed day. The clothes arrived very quickly and the quality seems very good. And it is something special to wear.
So far so good. Everything fits perfectly! True to size. Would buy from them again. And again and again.
It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.
Ordering and communication was great, but product of jeans extremely disappointing. The photo of jeans falsely represented what I received
So far it's been great and my granddaughters birthday is in may so would appreciate it way before that thank you
So far it's been great and my granddaughters birthday is in may so would appreciate it way before that thank you
To order was easy thank you - and so so fast! Thank you so much! I will definitely place more orders in the future.
I was so happy to finally get my order. I saw that I had a tracking number but never got a response passed the order was accepted. I was getting nervous. But after 3weeks it came in. I thought that was a bit long.
Easy to order from your site live the different items and colors. Very unique items like the hat sound like the T-shirts the shirts the sweaters I'm just a big variety of the different items that maybe we can find locally
I ordered online here a long dress with one size more as indicated in the recommendations, good decision! The soft and good quality fabric. Good price and shipping on time.
It is my pleasure to choose from this online boutique when I want to buy clothes online. It is wonderful! Well, very convenient and fast. Good service they have! My experience is trustworthy!
I buy this werbsite a couple of shirts that were very comfortable, I bought black. They fit really well and look so professional while being casual. They go with everything, I also bought a couple of dresses and they fit me well too
Love styles & selection of colors but the unfinished edges and thinness of materials were a disappointment.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

