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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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New Mexico
1 review
0 helpful votes
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Very responsive
January 30, 2021
Updated review

Difficult to get back to where you left off when adding something to the cart. And kept changing the layout when you went back.

Date of experience: January 30, 2021

Difficult to get back to where you left off when adding...
February 8, 2021
Previous review

Difficult to get back to where you left off when adding something to the cart. And kept changing the layout when you went back.

Date of experience: January 9, 2021
California
1 review
0 helpful votes
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Inferior clothing. Not what was displayed on-line.
March 1, 2021
Updated review

The clothing looked of nicer quality, something from Macys for example. What I received was something from the 99 cents store.

Date of experience: January 30, 2021

Was a normal shopping experience
January 2, 2021
Previous review

Was a normal shopping experience. It was good and easy.

Date of experience: January 2, 2021
Georgia
1 review
0 helpful votes
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Never shipped my 45.00 sweater
March 1, 2021

It's been 10 days since my order was placed. They created a shipping label, but never shipped my item. I feel this is a scam. I was supposed to receive it in 7 days

Date of experience: January 30, 2021
California
1 review
0 helpful votes
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Your clothes are cute so I do hope they fit well and the quality is good. I was supposed to get a free gift but I was Charged $7. Would you please delete the $7. Thank you!

Date of experience: January 29, 2021

Your clothes are cute so I do hope they fit well and...
January 9, 2021
Previous review

Your clothes are cute so I do hope they fit well and the quality is good. I was supposed to get a free gift but I was Charged $7. Would you please delete the $7. Thank you!

Date of experience: January 8, 2021
Washington
1 review
0 helpful votes
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Their app is not user friendly & glitches are painstaking. My order information seemed to be non-existent. Items ordered are overpriced for their quality, & do not match their product item pictures. I got my order in a lengthy time, just before I gave up hope to go to my bank to file a payment retraction. Overseas ordering is nothing I want to experience again.

Date of experience: January 29, 2021

The shopping app is riggerously slow & glitchy..
February 7, 2021
Previous review

The shopping app is riggerously slow & glitchy. Tedious item searching.

Date of experience: January 8, 2021
Washington
1 review
0 helpful votes
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Too high
March 1, 2021
Updated review

Shipping for a single shirt is WAAAY too High It basically doubled the price of the shirt. I was never provided an accurate tracking number, so I was not able to track it, it arrived as a surprise.

Once I received it_ the shirt was shorter thab the one in the picture

My order was for $18.00 --- SHIPPING was $13.00?

A single shirt does not weigh that much -- should cost sooo much less

Shipping is a factor in my choice of companies... I will not use you again

Date of experience: January 29, 2021

Shipping for a single shirt is WAAAY too High
February 7, 2021
Previous review

Shipping for a single shirt is WAAAY too High

My order was for $18.00 --- SHIPPING was $13.00?

A single shirt does not weigh that much -- should cost sooo much less

Shipping is a factor in my choice of companies... I will not use you again

Date of experience: January 8, 2021
Pennsylvania
2 reviews
0 helpful votes
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1st time user
January 30, 2021
Updated review

All except for one item, was nicely made. One of the shirts had off center writing and the material was very thin.

Date of experience: January 29, 2021

Great fun filled items for birthdays coming up
January 7, 2021
Previous review

Great fun filled items for birthdays coming up.

Date of experience: January 7, 2021
California
1 review
0 helpful votes
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Looked good in the pics, material not cotton
March 1, 2021
Updated review

Shopping was easy, once we got the items it seemed to be printed on poor quality synthetic materials.

Date of experience: January 29, 2021

Easy to shop
January 6, 2021
Previous review

Easy to shop- even from my phone!

Date of experience: January 5, 2021
California
1 review
0 helpful votes
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Shirt review
March 1, 2021
Updated review

Size of the shirt was much bigger than I thought a small would be. I want to return it but haven't been able to make contact with Lilicloth

Date of experience: January 29, 2021

Hoping it is as good as it sounds in the reviews!
January 7, 2021
Previous review

Hoping it is as good as it sounds in the reviews!

Date of experience: January 7, 2021
Pennsylvania
1 review
0 helpful votes
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My products were not only delivered quickly, but they were very helpful with their seasonal discounts in the middle of the quarantine, a sigh of peace of mind and joy in these difficult times.

Date of experience: January 29, 2021
Georgia
1 review
0 helpful votes
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Thanks!
January 31, 2021

Impressive online clothing shopping service. Fast and very useful shipments. I had so many to choose from, they shipped my entire order quickly.

Date of experience: January 29, 2021
Florida
1 review
0 helpful votes
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Fun Hoodie
January 29, 2021
Updated review

My hoodie is super cute and fun to wear. It is unique and looks great on. I hope that it washes well.

Date of experience: January 29, 2021

Quick and easy
January 8, 2021
Previous review

Quick and easy. Hope my hoodie comes as easily.

Date of experience: January 8, 2021
California
2 reviews
0 helpful votes
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Surprisingly good experience
January 29, 2021
Updated review

I'm often tempted but also cautious about buying things from sellers I don't know. But I liked everything I ordered, the sizes are true, the delivery was fairly prompt ~ I'll be back!

Date of experience: January 29, 2021

So far so good
January 8, 2021
Previous review

So far so good. Easy to explore merchandise and adding to cart!

Date of experience: January 8, 2021
Washington
1 review
0 helpful votes
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Returning items is a long and unpleasant process.
February 28, 2021
Updated review

Why doesn't your system want to accept this comment? So, now the system won't let me comment for some reason...

Date of experience: January 29, 2021

Shipping cost is ridiculous!
February 7, 2021
Previous review

Shipping cost is ridiculous!

Date of experience: January 8, 2021
Indiana
1 review
0 helpful votes
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The products are cheap and not as pictured.
February 28, 2021
Updated review

Both products I purchased looked to be knit, but the hat is made of printed polyester. Pretty disappointing. The socks are tiny. If I'd known they were coming from China, I never would have ordered.

Date of experience: January 29, 2021

Shipping is incredibly high!
February 7, 2021
Previous review

Shipping is incredibly high!

Date of experience: January 7, 2021
New York
1 review
10 helpful votes
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Trash
February 28, 2021

This company really deserves less stars. I bought two sweatshirts that did not fit. They make it so difficult to return it that you give up. They basically said well you have to pay the shipping and you're sending it back to China so how about we just give you 15% back and call it a day. Do not buy! There are other sites that have the same products with much better return policies. Attached is the response they kicked to me.

Date of experience: January 29, 2021
Michigan
1 review
1 helpful vote
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Customer Service is trash
February 28, 2021

My mother got me a sweatshirt for Christmas. On it, the word 'Angel' is spelled 'ingel'. My mother contacted them of the misspelling. She was told to provide proof. We took a picture [below]. You can clearly see INGEL, not ANGEL as it should be. Company told her it was 'spelled correctly, and the best they could do was 25% of her money back'. Are you kidding me? IF YOU ARE GOING TO USE ANY LANGUAGE, MAKE SURE IT IS SPELLED CORRECTLY. A complete scam and I will tell everyone I know to not shop here, and to do not do any business with such a sham of a company. The entire ordeal was a mess for my mom as it was [elderly] and the terrible customer service will make me ENSURE that Lilicloth and every affiliate never sees my coin or anyone that will listen, again. Good ridden.

Date of experience: January 28, 2021
Washington
1 review
0 helpful votes
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I love the selection of tee shirts, sweatshirts and
January 29, 2021
Updated review

Always delivered to my house on time! And we like the products I pick out. I am excited to see what you have coming out for spring and summer too.

Date of experience: January 28, 2021

Love the personality of the colors and the styles!
January 8, 2021
Previous review

Love the personality of the colors and the styles!

Date of experience: January 7, 2021
Oklahoma
1 review
0 helpful votes
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Very Satisfied
January 29, 2021
Updated review

The item was for my daughter who is a dog lover. She loved the shirt, Good quality good price and good service.

Date of experience: January 28, 2021

Easy to order
January 7, 2021
Previous review

Easy to order

Date of experience: January 7, 2021
Florida
2 reviews
0 helpful votes
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Great experience
January 29, 2021
Updated review

Love the merchandise and user friendly website. One shirt was not the color I ordered, but I decided to keep it.

Date of experience: January 28, 2021

Love the merchandise and user friendly website
January 7, 2021
Previous review

Love the merchandise and user friendly website

Date of experience: January 7, 2021