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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Illinois
1 review
0 helpful votes
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You deal 100% with customer service people in China. Courteous, very slow to respond and they do whatever they can to prevent you from returning items regardless of fault.

Ordered 12/4/2020 - delivered 1/15/2021 (missed Christmas). Item shipped from San Francisco, but still took 7 weeks to finally ship and arrive. - Yes you can return your item, but you have to do it immediately and spend $28 to ship it back to China. All returns are paid by buyer and ship to China regardless of circumstance or fault (see return label). Then they tell you that you will have to wait 8-10 weeks for them to refund your money. If you buy something-- expect to be stuck with it. Regardless of your issue that's their policy -- don't expect more customer service here...

Quality of actual clothing sweatshirt product - material is thin but quality seems fair.

Date of experience: February 2, 2021
Canada
1 review
0 helpful votes
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Review
February 2, 2021
Updated review

Love the designs. Just new to your products. Will try a t-shirt and see what the quality and service is like.

Date of experience: February 1, 2021

Love the designs
January 9, 2021
Previous review

Love the designs. Just new to your products. Will try a t-shirt and see what the quality and service is like.

Date of experience: January 9, 2021
Illinois
1 review
0 helpful votes
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Blah.
Difficult to communicate with. So if you want to know where your order is then great to order from

Date of experience: February 1, 2021

Lots of fun styles
January 11, 2021
Previous review

Lots of fun styles

Date of experience: January 11, 2021
Illinois
2 reviews
0 helpful votes
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I harte the things I ordered and received on Lilicloth. While the photos on their website look like high quality items, with natural fabrics like wool and cotton, each and every item I received from this company was made of disgusting, low quality, unnatural fabrics.

I would happily show you the pictures of what I received, verses what the website pictured, I cannot, as I have thrown away each and every item I purchcased from this website.

Don't order shoes, because they will never come.

Each and every item I ordered on this website was a huge disappointment. I fault myself for giving them a second order, even after the first order which included only low quality fabrics.

Date of experience: February 1, 2021
California
1 review
0 helpful votes
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Top Styles run true to size
March 3, 2021
Updated review

The size S on the tops are too small - need to order size larger. Liked the sayings - perfect for my teenage granddaughter.

Date of experience: February 1, 2021

Easy enough
January 10, 2021
Previous review

Easy enough - like the colors - sizes may be too large - I ordered smalls

Date of experience: January 10, 2021
Florida
1 review
0 helpful votes
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Review
March 5, 2021
Updated review

It must be said that the shipping cost is slightly on the steep side. Shipping is too much. Lots of money to spend on shipping.

Date of experience: February 1, 2021

Shipping is steep here
January 11, 2021
Previous review

Shipping is steep here.

Date of experience: January 10, 2021
Virginia
1 review
0 helpful votes
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I bought a size L long dress online here. I recently ordered more clothes and accessories to combine. I was able to buy more clothes and accessories but the money didn't reach me, plus I didn't need a large order for free shipping.

Date of experience: February 1, 2021
California
1 review
0 helpful votes
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Very easy to use!
March 3, 2021

A very easy to use website, especially the ease of buying clothes online and having the order arrive at my house, is very cool.

Date of experience: February 1, 2021
Illinois
1 review
0 helpful votes
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I had an excellent shopping experience with the team on this website, after my first order a long sleeve blouse, it was too big, they offered me a free replacement, which now fits me perfectly. Advice for future buyers: definitely buy a size higher than you need.

Date of experience: February 1, 2021
South Carolina
1 review
0 helpful votes
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Give me Skittles or give me Death
February 1, 2021
Updated review

Fun, fast, decent prices. Way better than getting married. More fun than fly fishing in the bathtub.

Date of experience: February 1, 2021

Fun, fast, decent prices
January 11, 2021
Previous review

Fun, fast, decent prices

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
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Owner
February 1, 2021
Updated review

Great shopping, just hope the shipping will be the same, everything was great, it was for my girlfriend and most of the time she does not like to buy something without looking at it because of the quality, but she was surprise and loves every item, she wanted the name of where i Purchases wanting to look for more items

Date of experience: February 1, 2021

Great shopping, just hope the shipping will be the...
January 11, 2021
Previous review

Great shopping, just hope the shipping will be the same

Date of experience: January 11, 2021
Nevada
1 review
0 helpful votes
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I bought a sweater online here, it was too small, I reordered it one size larger. This website arranged a refund for me immediately, as I had purchased the same dress, to prevent it from being sold. The refund was processed quickly and their response time was incredible.

Date of experience: February 1, 2021
Oregon
1 review
0 helpful votes
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Wasted Money
March 3, 2021
Updated review

Shipping is too high. I was never able to learn what the shipping was until I had paid. They are very deceptive in their practices. Their photos of the items are not correct. Their photo showed a purple - it turned out to be a very ugly red. Then they had the audacity to tell me it was my monitor. I threw away money as I'll never be able to use the top. I would have had to return it to China which would have been more money spent so I just took their $3 refund. The item was way overpriced as to the quality of the material used even if the color had been correct. Please, please don't buy from this business.
It was very difficult to determine the correct size to order.

Date of experience: February 1, 2021

Shipping is too high
January 21, 2021
Previous review

Shipping is too high. I doubt I will make another purchase.
It was very difficult to determine the correct size to order.

Date of experience: December 22, 2020
Arizona
1 review
0 helpful votes
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The shirt is of cheat material and tacky.
March 3, 2021
Updated review

I thought the line of clothes was cute and planned to order more things but very disappointed in the quality

Date of experience: February 1, 2021

I'm excited about shopping on this site
January 11, 2021
Previous review

I'm excited about shopping on this site. I hope the quality is as good.

Date of experience: January 11, 2021
California
3 reviews
0 helpful votes
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Cheap quality
March 3, 2021
Updated review

The tops always look nice on the website and the prices are great. I receive items late because of COVID shipping issues. Actual items are pretty flimsy and cheap quality. Thank you China. -:-(

Date of experience: February 1, 2021

I love the website and items. The site is very easy...
January 10, 2021
Previous review

I love the website and items. The site is very easy to navigate and the sale prices of items I want are great!

Date of experience: January 10, 2021
GB
1 review
0 helpful votes
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Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful.

Date of experience: February 1, 2021
GB
1 review
0 helpful votes
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I always buy clothes from this website because they have nice styles at a reasonable price. I also like that they have a lot of offers and free shipping. Also, their customer service is very helpful and gets back to you quickly. I have been shopping on this site for over a year.

Date of experience: February 1, 2021
GB
1 review
1 helpful vote
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This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.

Date of experience: February 1, 2021
California
1 review
0 helpful votes
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For online shopping it was an easy ordering process
February 1, 2021
Updated review

Liked all the options: colors, sizes, and moving from item to item, the ease moving around the "store" and overall experience.

Date of experience: February 1, 2021

Liked all the options: colors, sizes, and moving from...
January 11, 2021
Previous review

Liked all the options: colors, sizes, and moving from item to item, the ease moving around the "store" and overall experience.

Date of experience: January 10, 2021
GB
1 review
0 helpful votes
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When I was looking for a formal dress, this online boutique was the first place my cousins ​​and friends recommended me! My experience with them far exceeded this expectation.

Date of experience: February 1, 2021