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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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You deal 100% with customer service people in China. Courteous, very slow to respond and they do whatever they can to prevent you from returning items regardless of fault.
Ordered 12/4/2020 - delivered 1/15/2021 (missed Christmas). Item shipped from San Francisco, but still took 7 weeks to finally ship and arrive. - Yes you can return your item, but you have to do it immediately and spend $28 to ship it back to China. All returns are paid by buyer and ship to China regardless of circumstance or fault (see return label). Then they tell you that you will have to wait 8-10 weeks for them to refund your money. If you buy something-- expect to be stuck with it. Regardless of your issue that's their policy -- don't expect more customer service here...
Quality of actual clothing sweatshirt product - material is thin but quality seems fair.
Love the designs. Just new to your products. Will try a t-shirt and see what the quality and service is like.
Love the designs. Just new to your products. Will try a t-shirt and see what the quality and service is like.
Blah.
Difficult to communicate with. So if you want to know where your order is then great to order from
I harte the things I ordered and received on Lilicloth. While the photos on their website look like high quality items, with natural fabrics like wool and cotton, each and every item I received from this company was made of disgusting, low quality, unnatural fabrics.
I would happily show you the pictures of what I received, verses what the website pictured, I cannot, as I have thrown away each and every item I purchcased from this website.
Don't order shoes, because they will never come.
Each and every item I ordered on this website was a huge disappointment. I fault myself for giving them a second order, even after the first order which included only low quality fabrics.
The size S on the tops are too small - need to order size larger. Liked the sayings - perfect for my teenage granddaughter.
Easy enough - like the colors - sizes may be too large - I ordered smalls
It must be said that the shipping cost is slightly on the steep side. Shipping is too much. Lots of money to spend on shipping.
I bought a size L long dress online here. I recently ordered more clothes and accessories to combine. I was able to buy more clothes and accessories but the money didn't reach me, plus I didn't need a large order for free shipping.
A very easy to use website, especially the ease of buying clothes online and having the order arrive at my house, is very cool.
I had an excellent shopping experience with the team on this website, after my first order a long sleeve blouse, it was too big, they offered me a free replacement, which now fits me perfectly. Advice for future buyers: definitely buy a size higher than you need.
Fun, fast, decent prices. Way better than getting married. More fun than fly fishing in the bathtub.
Great shopping, just hope the shipping will be the same, everything was great, it was for my girlfriend and most of the time she does not like to buy something without looking at it because of the quality, but she was surprise and loves every item, she wanted the name of where i Purchases wanting to look for more items
Great shopping, just hope the shipping will be the same
I bought a sweater online here, it was too small, I reordered it one size larger. This website arranged a refund for me immediately, as I had purchased the same dress, to prevent it from being sold. The refund was processed quickly and their response time was incredible.
Shipping is too high. I was never able to learn what the shipping was until I had paid. They are very deceptive in their practices. Their photos of the items are not correct. Their photo showed a purple - it turned out to be a very ugly red. Then they had the audacity to tell me it was my monitor. I threw away money as I'll never be able to use the top. I would have had to return it to China which would have been more money spent so I just took their $3 refund. The item was way overpriced as to the quality of the material used even if the color had been correct. Please, please don't buy from this business.
It was very difficult to determine the correct size to order.
Shipping is too high. I doubt I will make another purchase.
It was very difficult to determine the correct size to order.
I thought the line of clothes was cute and planned to order more things but very disappointed in the quality
I'm excited about shopping on this site. I hope the quality is as good.
The tops always look nice on the website and the prices are great. I receive items late because of COVID shipping issues. Actual items are pretty flimsy and cheap quality. Thank you China. -:-(
I love the website and items. The site is very easy to navigate and the sale prices of items I want are great!
Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful.
I always buy clothes from this website because they have nice styles at a reasonable price. I also like that they have a lot of offers and free shipping. Also, their customer service is very helpful and gets back to you quickly. I have been shopping on this site for over a year.
This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.
Liked all the options: colors, sizes, and moving from item to item, the ease moving around the "store" and overall experience.
Liked all the options: colors, sizes, and moving from item to item, the ease moving around the "store" and overall experience.
When I was looking for a formal dress, this online boutique was the first place my cousins and friends recommended me! My experience with them far exceeded this expectation.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

