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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Pennsylvania
1 review
1 helpful vote
Follow Shirl M.
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This was the first time I have ordered from Lilicloth and will not order again. I ordered items mid November and they did not even begin to process the order for shipping until a month later. Then it somehow went to the wrong destination 10 days later. When I contacted them for either re shipping the goods to the correct address or refunding my money they said no to both. According to the tracking information from USPS the goods would be returned to the shipper. In effect Lilicloth is getting double, the product back and my money. Making sure I tell my friends, family and anyone else about this so they do not make the mistake I made by ordering from Lilicloth.

Date of experience: February 3, 2021
Wisconsin
1 review
1 helpful vote
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I would give this company zero stars if I could, because zero is exactly what we got. They misaddressed the package, which cannot be delivered or returned to sender, and they refuse to issue a refund. Their shipping and service rates zero.

Date of experience: February 3, 2021
Texas
1 review
0 helpful votes
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This website really makes me very happy with their online service, they recover well when something (rarely) goes wrong. On average you check it once a week and I know what you get and I know it will get to where you ask for it to be shipped, it's simple.

Date of experience: February 3, 2021
Alabama
1 review
0 helpful votes
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Clothing size discrepancy
February 3, 2021
Updated review

I am wearing 2 X in most shirts but my recent purchase before today, 2 X was too small. It fit like a 18 or even a 16 but definitely not a 2X. Then I ordered a couple of shirts in a 3 X and they were too small! I am either going to give them to friends and family that can wear them or send them back!

Date of experience: February 3, 2021

I am wearing 2 X in most shirts but my recent purchase...
January 8, 2021
Previous review

I am wearing 2 X in most shirts but my recent purchase before today, 2 X was too small.

Date of experience: January 8, 2021
Australia
1 review
0 helpful votes
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Everything worked out well - thank you
February 3, 2021
Updated review

I had no problems navigating your website, choosing my t-shirt and placing my order.
The parcel arrived safely and in reasonable time.
I would buy from your company again.

Judy

Cheers,
Judy

Date of experience: February 2, 2021

So far so good
January 11, 2021
Previous review

So far so good. I will know when I receive my order.

Cheers,
Judy

Date of experience: January 11, 2021
Oregon
2 reviews
0 helpful votes
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Not good at all. I was excited to receive my purchase but after getting it and seeing it... totally unhappy with it!

Date of experience: February 2, 2021

Everything is great except shipping is way too expensive!
January 12, 2021
Previous review

Everything is great except shipping is way too expensive!

Date of experience: January 12, 2021
Canada
1 review
0 helpful votes
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Got wrong item the first time
February 3, 2021
Updated review

I ordered a light blue one but when it arrived it was dark blue and the lettering was almost impossible to read. Hopefully the one is in reality light grey

Date of experience: February 2, 2021

I ordered a light blue one but when it arrived it was...
February 12, 2021
Previous review

I ordered a light blue one but when it arrived it was dark blue and the lettering was almost impossible to read. Hopefully the one is in reality light grey

Date of experience: January 12, 2021
Arizona
1 review
0 helpful votes
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Size not even close to xxl
February 3, 2021
Updated review

Took a while to arrive. "expected" ordered xxl. It says xxl on label but measures as n just L
Just wrong

Date of experience: February 2, 2021

So far so goid
January 8, 2021
Previous review

So far so goid

Date of experience: January 7, 2021
Canada
1 review
0 helpful votes
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Poor quality on 2 out of 3 shirts
March 5, 2021
Updated review

The shirts look good but the sewing is poor and they're made of 95% polyester... disappointed. I don't think I'll order from Lilicloth again.

Date of experience: February 2, 2021

All good
January 12, 2021
Previous review

All good

Date of experience: January 12, 2021
Illinois
1 review
0 helpful votes
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First time customer
February 2, 2021
Updated review

Quick and easy order process. The only thing I was disappointed in was that I thought I was ordering a sweatshirt. I should have read description better so that was totally my fault.

Date of experience: February 2, 2021

Easy to follow
January 12, 2021
Previous review

Easy to follow

Date of experience: January 12, 2021
Pennsylvania
1 review
0 helpful votes
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Great service, great products, quick delivery
March 6, 2021
Updated review

Website easy to use and clothes are trendy - prices are affordable - I liked the look; the service was quick and efficient

Date of experience: February 2, 2021

Website easy to use and clothes are trendy
January 12, 2021
Previous review

Website easy to use and clothes are trendy

Date of experience: January 12, 2021
California
1 review
0 helpful votes
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Good quality and price
February 2, 2021
Updated review

Unique and great products. Prices well justified. Delivery is kind of slow but it's ok since I have no rush.

Date of experience: February 2, 2021

Unique and great products
December 17, 2020
Previous review

Unique and great products.

Date of experience: December 16, 2020
North Carolina
1 review
0 helpful votes
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High ship cost, disappointed in product quality and sizing. Exact number for this review to be post

Date of experience: February 2, 2021

Shipping is high $12.99 for one item
January 12, 2021
Previous review

Shipping is high $12.99 for one item

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
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This clothing website is highly recommended. The customer service was amazing in guiding me through the process of choosing my dress. More than happy. I definitely recommend it.

Date of experience: February 2, 2021
Florida
1 review
0 helpful votes
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Small Print is Important
March 5, 2021
Updated review

Easy to choose, easy to pay for, easy to contact customer service. Returns are ridiculous! They must be sent back to China.

Date of experience: February 2, 2021

You do not make options clear
January 2, 2021
Previous review

You do not make options clear.

Date of experience: December 3, 2020
Virginia
1 review
0 helpful votes
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The fastest and most professional online service ever, the customer service people at this online boutique should be promoted to Employees of the Year! Finally arrived, the dress is how I dreamed it. Thank you so much for everything.

Date of experience: February 2, 2021
Virginia
1 review
0 helpful votes
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I really love ordering from this website. The clothes are of great quality and the shipment is always punctual.

Date of experience: February 2, 2021
Canada
1 review
0 helpful votes
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Great product delivery was to long though
February 2, 2021
Updated review

Very good easy operating website just wish the delivery system was faster waited almost one month for the product to arrive

Date of experience: February 2, 2021

Great very easy
January 11, 2021
Previous review

Great very easy

Date of experience: January 11, 2021
Canada
1 review
0 helpful votes
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Took a long time to arrive
March 4, 2021
Updated review

I found these products in two sections. Different colours were listed in each section. There should have been better descriptions of each section, so that I could easily tell if the products in each section were different products, bearing the phrase.

Date of experience: February 2, 2021

I found these products in two sections
January 3, 2021
Previous review

I found these products in two sections. Different colours were listed in each section. There should have been better descriptions of each section, so that I could easily tell if the products in each section were different products, bearing the phrase.

Date of experience: January 2, 2021
Texas
1 review
0 helpful votes
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Very nice clothing
March 6, 2021
Updated review

The biggest hurtle was trying to change my order after I placed it. I accidentally ordered 2 of the same item and couldn't delete one.

Date of experience: February 2, 2021

So far so good
February 10, 2021
Previous review

So far so good.

Date of experience: January 11, 2021