Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Daughter's birthday
February 5, 2021
Updated review

I am pleased with the ease of shopping and ease of purchase. Shipping due to corona was acceptable. I wasn't really happy with the item that I ordered. The fit and material, but I was shopping online so couldn't feel it or try it on.

Date of experience: February 5, 2021

So far...
January 15, 2021
Previous review

So far... I am VERY pleased.

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
Follow Susan O.
Unfollow Susan O.
Share Review
Report Review

I await the delivery time
First use of this site, we are from the UK Yes Overall impression was poor, Product arrived crumpled in a bag direct from Chinese manufacturer afraid to wash it as it will shrink and be unwearable
So let see

Date of experience: February 5, 2021

I await the delivery time First use of this site,...
January 15, 2021
Previous review

I await the delivery time
First use of this site, we are from the UK
So let see

Date of experience: January 15, 2021
Maryland
1 review
2 helpful votes
Follow Deborah U.
Unfollow Deborah U.
Share Review
Report Review

Products were not as substantial as photos suggested.
March 7, 2021
Updated review

Disappointment on quality of items. No problems navigating web site. Will probably not purchase additional items from this vendor.

Date of experience: February 5, 2021

Checkout confusing
February 14, 2021
Previous review

Checkout confusing

Date of experience: January 14, 2021
Washington
3 reviews
0 helpful votes
Follow Debra C.
Unfollow Debra C.
Share Review
Report Review

The company is based in China and it goes downhill from there. They have a non-existent return policy, poorly sized items, like an XL that is actually a small, and a real runaround if you try to contact them to authorize a return. When I tried to get an authorization to return the items, they offered 15% return on my cost to purchase and told me "to get the clothing altered with the 15%". If you still want to try to return the items, the hoops you must jump through are many; over seas shipment, maybe customs charges, and no guarantee they will refund you even if the items are returned.
Do yourself a BIG FAVOR and avoid this company like the plague. There are lots of other cute clothes out there, and they are way better quality. And those other stores will have customer service, which Lilicloth does not.

Date of experience: February 4, 2021
South Carolina
1 review
0 helpful votes
Follow Vickie J.
Unfollow Vickie J.
Share Review
Report Review

Trying to return merchandise is frustrating.
First, the return request is not as easy as stated. I could not find the return request on the page following their directions.
Then, If you try to return merchandise they say they are very willing to give you 15% of the price in lew of paying for postage, and any other return costs including customs fees. (What other fees could there be?). Their return policy states that even if you return merchandise, they can still refuse to reimburse you.
In addition, the shipping fees are outrageous.
I received a shirt for a gift. The shirt cost $20, shipping was $12, so to get the correct size will cost over $50! Of course, I can get $3 back I suppose...
Never again!

Update: one month later and even though our account was debited fora second shirt, none have appeared.

Do not trust this site!

Date of experience: February 4, 2021
California
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Happy Customer (my wife, I mean)
February 4, 2021
Updated review

Great. I thought the shirts were unique and suited to my wife and our girls. Should have mens stuff.

Date of experience: February 4, 2021

Very easy
January 7, 2021
Previous review

Very easy

Date of experience: January 7, 2021
Missouri
1 review
0 helpful votes
Follow Jo W.
Unfollow Jo W.
Share Review
Report Review

Beware
March 6, 2021

Place a order but never received order number I only new when it showed on bank account 34.60 shirt and. 35 fee. Nothing I said got through to them I have sent sent 3 or 4 texts Their responds never answered questions

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
Follow Carol Q.
Unfollow Carol Q.
Share Review
Report Review

Material not as appeared in catalog
March 6, 2021
Updated review

I Like the pattern of the shirts I received, but material was not what was shown in catalog. That was disappointing.

Date of experience: February 4, 2021

Great selection and user friendly site!
January 12, 2021
Previous review

Great selection and user friendly site!

Date of experience: January 11, 2021
New York
1 review
0 helpful votes
Follow Erika B.
Unfollow Erika B.
Share Review
Report Review

Good experience.
March 6, 2021

The whole online shopping experience here is perfect and I had a great overall experience! Do yourself a favor and buy this online boutique!

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
Follow Mary Y.
Unfollow Mary Y.
Share Review
Report Review

Needs spell check
February 4, 2021
Updated review

Pretty good. "Underestimate" was misspelled on the men's sweater. So we just pulled all the letters off and made it a plain white hoodie.

Date of experience: February 4, 2021

Pretty good
January 14, 2021
Previous review

Pretty good

Date of experience: January 14, 2021
California
1 review
0 helpful votes
Follow Ester K.
Unfollow Ester K.
Share Review
Report Review

What an amazing online clothing store. It has great online service, great items to shop for, including a million clothes, and fast shipping! What more can you ask for in an online store!

Date of experience: February 4, 2021
Illinois
1 review
0 helpful votes
Follow Ivon H.
Unfollow Ivon H.
Share Review
Report Review

I already have some new clothes from this online boutique that I adore and will not hesitate to order again! Thank you very much!

Date of experience: February 4, 2021
Ohio
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Great quality and great prices
February 4, 2021
Updated review

Easy online site to shop well organized. The selection was very extensive and so different from other retailers.

Date of experience: February 4, 2021

Easy and intuitive
January 14, 2021
Previous review

Easy and intuitive

Date of experience: January 14, 2021
Nevada
1 review
0 helpful votes
Follow Melissa W.
Unfollow Melissa W.
Share Review
Report Review

Too small
March 6, 2021
Updated review

Couldn't find

Both sweatshirts were too small and there is no stretch to them. Very lightweight material. The price was definitely too high for the quality. The socks were fine.

Date of experience: February 3, 2021

Couldn't find socks first saw
January 13, 2021
Previous review

Couldn't find socks first saw

Date of experience: January 13, 2021
California
1 review
0 helpful votes
Follow Maria G.
Unfollow Maria G.
Share Review
Report Review

Spread the word of clothes
February 4, 2021
Updated review

I love when you shop how the prices keep going down in special bonus is pop-up I love that you have a buy 6 get one free and get a mistery guft

Date of experience: February 3, 2021

I love when you shop how the prices keep going down...
January 14, 2021
Previous review

I love when you shop how the prices keep going down in special bonus is pop-up

Date of experience: January 13, 2021
Pennsylvania
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Christmas order.
February 4, 2021
Updated review

Hoped to receive for Christmas but delivery didn't make it. Products ordered were very unique and very nice.

Date of experience: February 3, 2021

Great clothes
December 11, 2020
Previous review

Great clothes.

Date of experience: December 10, 2020
New York
1 review
0 helpful votes
Follow Francesca M.
Unfollow Francesca M.
Share Review
Report Review

I have always been to this online store when I need a dress asap. They always seem to make the impossible possible. Either to buy a dress or also to add parts and pieces to make my dress a show.

Date of experience: February 3, 2021
Colorado
1 review
0 helpful votes
Follow Verna R.
Unfollow Verna R.
Share Review
Report Review

The clothing designs are amazing, not only high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. I could not ask for more.

Date of experience: February 3, 2021
New York
1 review
0 helpful votes
Follow Amanda I.
Unfollow Amanda I.
Share Review
Report Review

Good value
March 5, 2021
Updated review

Good, never ordered before. One item is still on backorder though. Could have a better fit as I like sweatshirts to fit larger - the XL fit more like a regular large.

Date of experience: February 3, 2021

Good, never ordered, but looking forward to seeing...
February 12, 2021
Previous review

Good, never ordered, but looking forward to seeing the quality and fit.

Date of experience: January 13, 2021
Texas
1 review
0 helpful votes
Follow Amanda I.
Unfollow Amanda I.
Share Review
Report Review

Sizes far too small.
March 5, 2021
Updated review

Site was difficult to use on the phone, therefore our 20% coupon didn't translate to the computer. Not

Date of experience: February 3, 2021

Site was difficult to use on the phone, therefore our...
February 12, 2021
Previous review

Site was difficult to use on the phone, therefore our 20% coupon didn't translate to the computer

Date of experience: January 12, 2021