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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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New Mexico
3 reviews
24 helpful votes
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Not as advertised
March 10, 2021

My biggest disappointment was fabric was not as described. Cotton was replaced with polyester. Sizing was another issue as small was a large or xl. If you elect to return anything, you have to ship to China or they offer you 15% off the order to allow for alterations. I didn't recognize three of the items as the cut, fabric and color weren't even close to what was pictured.

Date of experience: February 8, 2021
Ireland
1 review
0 helpful votes
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Sizing interesting
February 8, 2021
Updated review

Overall ok but sizes of tops not great. Jewelery seems nice. I will try again maybe i was unlucky with my choices

Date of experience: February 8, 2021

So far so good ordering is easy now lets see what I...
January 18, 2021
Previous review

So far so good ordering is easy now lets see what I get...

Date of experience: January 18, 2021
Michigan
1 review
3 helpful votes
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I have purchased several items from Lillicloth during Covid. They were ok. The items purchased in November were Xmas gifts-everyone was told to buy early. The socks were really cute in pkg. When opened we realized seam was ON BOTTOM-where you walk. Crazy. I sent return request email. Two weeks later I resent. They asked for photo. Sent pic. Then asked for different view. Sent showing inside out giant seam. Then they responded that the15 day return policy was exceeded so nothing they could do. I'm not KIDDING.

Date of experience: February 8, 2021
Colorado
1 review
3 helpful votes
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Shopping online was difficult
March 10, 2021
Updated review

The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message

Date of experience: February 8, 2021

The site is so hard to get around
February 12, 2021
Previous review

The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message

Date of experience: January 13, 2021
Colorado
1 review
0 helpful votes
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This website is very easy to use and buy divine clothes, there are real people here committed to fashion. I had a wonderful experience of service on the internet, I recommend this website to any woman.

Date of experience: February 8, 2021
Illinois
3 reviews
1 helpful vote
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I'm happy...!
February 8, 2021
Updated review

The 2 knit hats were great quality, lined and very soft. The multi color cap is just right for every day wear. I Love my Dragon Fly t-shirt, size L was a perfect fit. The storage organizers worked well in my closet underneath the racks, for sweaters and workout clothes! Thank you

Date of experience: February 7, 2021

I paused at the limited/minimal sizing for some clothing...
January 18, 2021
Previous review

I paused at the limited/minimal sizing for some clothing items.

Date of experience: January 17, 2021
New York
1 review
0 helpful votes
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Very Good, Happy with the purchase all and all... will look to purchase other items in the future from your site.

Date of experience: February 7, 2021

Excellent
January 16, 2021
Previous review

Excellent

Date of experience: January 16, 2021
New York
1 review
0 helpful votes
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I am surprised with the clothes and the truth, the shipping times are quite good. I highly recommend it.

Date of experience: February 7, 2021
Florida
1 review
0 helpful votes
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Nice clothing
February 7, 2021
Updated review

The experience was good. I liked the clothes and they looked comfortable. They were reasonably priced

Date of experience: February 7, 2021

I have not received any items so hard to know for sure...
January 17, 2021
Previous review

I have not received any items so hard to know for sure how I will rate the company in general. But the shopping was easy.

Date of experience: January 17, 2021
Kansas
1 review
1 helpful vote
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Beware of no customer service and a complicated return policy. Follow their multistep return policy and received a message that I would have a reply within 48 hours, that was over a month ago. I have made two additional attempts to contact them with no answer. I hope you like what you get, because they are going to keep your money and not reply.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Shirts
February 7, 2021
Updated review

Okay. Quality of fabric not that great. Disappointed in fabric. Fine for hanging around the house.
Sizes true.

Date of experience: February 7, 2021

Good
January 17, 2021
Previous review

Good.

Date of experience: January 17, 2021
New York
1 review
0 helpful votes
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Not what I expected.
March 9, 2021
Updated review

The shirt/sweater was not true to size. It took longer than expected to get the order. Was not great.

Date of experience: February 7, 2021

Thank you
January 16, 2021
Previous review

Thank you

Date of experience: January 16, 2021
Missouri
1 review
0 helpful votes
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Great sweater they provided quick email communication on the status of my order. The packaging was excellent and it was wrapped in plastic. I received a follow-up email after delivery. I highly recommend them.

Date of experience: February 7, 2021
Washington
1 review
0 helpful votes
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Quality of Fabrics Disappointing
March 9, 2021
Updated review

Website was easy to use. Good variety. Fabrics, stitching low quality. Do not expect items to last long.

Date of experience: February 7, 2021

Overall, great experience
January 17, 2021
Previous review

Overall, great experience. Gave 4 stars because site needs a continue shopping or some opting to click to take you back to where you left off once you added something to your cart and/or viewed an item.

Date of experience: January 17, 2021
Texas
1 review
0 helpful votes
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The skirt material is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.

Date of experience: February 7, 2021
Washington
1 review
0 helpful votes
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A Day Without Wine sweat shirts/
March 9, 2021
Updated review

These shirts were marked XL as I ordered. The size is at least 2 sizes smaller than the two previous XL shirts I received and and happy with. I would like to return these shirts and recommend that Lilicloth state that these shirt run smaller than XL.

Date of experience: February 7, 2021

Easy to use site and lots of humor
January 17, 2021
Previous review

Easy to use site and lots of humor.

Date of experience: January 17, 2021
Missouri
1 review
0 helpful votes
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Like the clothes, shipping a nightmare.
February 7, 2021
Updated review

More shipping options would be nice. The clothes I picked describe my friends perfectly. It just took forever to get here.

Date of experience: February 7, 2021

More shipping options would be nice
December 19, 2020
Previous review

More shipping options would be nice.

Date of experience: December 19, 2020
Pennsylvania
1 review
0 helpful votes
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1st time buyer
March 9, 2021
Updated review

Half my order has still not shipped nor have i been notified when i may expect it or a refund offered

Date of experience: February 7, 2021

Exceptinal
January 15, 2021
Previous review

Exceptinal

Date of experience: January 15, 2021
Texas
1 review
0 helpful votes
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Sweatshirt
February 7, 2021
Updated review

First time order, went smoothly. Disappointed with the quality of the fabric, and the lettering looked like something anyone could iron on. Doubt that this sweatshirt will hold up.

Date of experience: February 7, 2021

First time order, went smoothly
January 16, 2021
Previous review

First time order, went smoothly

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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Totally frustrated!
March 9, 2021
Updated review

The time for delivery was absurdly long and they did not include a breakdown of the cost of the merchandise and the cost for delivery. The package was "in transit" forever!

Date of experience: February 7, 2021

Your website took the discount off when I hit shipping...
February 15, 2021
Previous review

Your website took the discount off when I hit shipping info... It then came back on but my final amount did not reflect the discount although I tried it several times! Very disappointing!

Date of experience: January 16, 2021