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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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My biggest disappointment was fabric was not as described. Cotton was replaced with polyester. Sizing was another issue as small was a large or xl. If you elect to return anything, you have to ship to China or they offer you 15% off the order to allow for alterations. I didn't recognize three of the items as the cut, fabric and color weren't even close to what was pictured.
Overall ok but sizes of tops not great. Jewelery seems nice. I will try again maybe i was unlucky with my choices
So far so good ordering is easy now lets see what I get...
I have purchased several items from Lillicloth during Covid. They were ok. The items purchased in November were Xmas gifts-everyone was told to buy early. The socks were really cute in pkg. When opened we realized seam was ON BOTTOM-where you walk. Crazy. I sent return request email. Two weeks later I resent. They asked for photo. Sent pic. Then asked for different view. Sent showing inside out giant seam. Then they responded that the15 day return policy was exceeded so nothing they could do. I'm not KIDDING.
The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message
The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message
This website is very easy to use and buy divine clothes, there are real people here committed to fashion. I had a wonderful experience of service on the internet, I recommend this website to any woman.
The 2 knit hats were great quality, lined and very soft. The multi color cap is just right for every day wear. I Love my Dragon Fly t-shirt, size L was a perfect fit. The storage organizers worked well in my closet underneath the racks, for sweaters and workout clothes! Thank you
I paused at the limited/minimal sizing for some clothing items.
Very Good, Happy with the purchase all and all... will look to purchase other items in the future from your site.
I am surprised with the clothes and the truth, the shipping times are quite good. I highly recommend it.
The experience was good. I liked the clothes and they looked comfortable. They were reasonably priced
I have not received any items so hard to know for sure how I will rate the company in general. But the shopping was easy.
Beware of no customer service and a complicated return policy. Follow their multistep return policy and received a message that I would have a reply within 48 hours, that was over a month ago. I have made two additional attempts to contact them with no answer. I hope you like what you get, because they are going to keep your money and not reply.
Okay. Quality of fabric not that great. Disappointed in fabric. Fine for hanging around the house.
Sizes true.
The shirt/sweater was not true to size. It took longer than expected to get the order. Was not great.
Great sweater they provided quick email communication on the status of my order. The packaging was excellent and it was wrapped in plastic. I received a follow-up email after delivery. I highly recommend them.
Website was easy to use. Good variety. Fabrics, stitching low quality. Do not expect items to last long.
Overall, great experience. Gave 4 stars because site needs a continue shopping or some opting to click to take you back to where you left off once you added something to your cart and/or viewed an item.
The skirt material is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.
These shirts were marked XL as I ordered. The size is at least 2 sizes smaller than the two previous XL shirts I received and and happy with. I would like to return these shirts and recommend that Lilicloth state that these shirt run smaller than XL.
Easy to use site and lots of humor.
More shipping options would be nice. The clothes I picked describe my friends perfectly. It just took forever to get here.
More shipping options would be nice.
Half my order has still not shipped nor have i been notified when i may expect it or a refund offered
First time order, went smoothly. Disappointed with the quality of the fabric, and the lettering looked like something anyone could iron on. Doubt that this sweatshirt will hold up.
The time for delivery was absurdly long and they did not include a breakdown of the cost of the merchandise and the cost for delivery. The package was "in transit" forever!
Your website took the discount off when I hit shipping info... It then came back on but my final amount did not reflect the discount although I tried it several times! Very disappointing!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

