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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
1 review
0 helpful votes
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Poor fit
March 12, 2021
Updated review

Most items were too small despite ordering one size up based on the sizing charts. I will be requesting exchange or return on all but 2 clothing items.

Date of experience: February 9, 2021

Super fun!
January 17, 2021
Previous review

Super fun!

Date of experience: January 16, 2021
Ohio
2 reviews
0 helpful votes
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Several problems
March 12, 2021
Updated review

Shipping price too high; delivery time too long, return instructions badly printed and too complicated

Date of experience: February 9, 2021

Easy and efficient
January 20, 2021
Previous review

Easy and efficient

Date of experience: January 19, 2021
Colorado
1 review
0 helpful votes
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Very nice!
February 10, 2021
Updated review

I love the shirts that I ordered. I did order a size larger than I normally wear and the fit is really nice.

Date of experience: February 9, 2021

Quick, easy, good choices
January 20, 2021
Previous review

Quick, easy, good choices.

Date of experience: January 19, 2021
Colorado
3 reviews
0 helpful votes
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Long wait between ordering and receiving
March 12, 2021
Updated review

The pattern of the fabric appealed to me. One looked like a red handkerchief and one looked like a blue handkerchief. I mostly dress casually. I was looking for comfortable T-shirts that looks nice enough to wear to my job at a hardware store. The shirts are really cute and they fit well, But they are not T-shirt material. Spandex & polyester

Date of experience: February 9, 2021

First time visitor and customer
January 19, 2021
Previous review

First time visitor and customer.

Date of experience: January 19, 2021
Washington
1 review
0 helpful votes
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This website is very easy to use, the customer service was amazing and they answered my question quickly.

Date of experience: February 9, 2021
Canada
1 review
0 helpful votes
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Sizing and material quality
March 11, 2021
Updated review

Long ship time, received no feedback from lily cloth about shipment time. Sizing of 3 different shirts all different.

Date of experience: February 9, 2021

Quick and easy
January 16, 2021
Previous review

Quick and easy

Date of experience: January 16, 2021
New Jersey
1 review
0 helpful votes
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I have always been very satisfied with their clothing styles and designs. Fast shipping and the best, website with a wide variety of clothing and accessories to choose from.

Date of experience: February 9, 2021
Texas
1 review
0 helpful votes
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This online boutique has high quality clothing and modern design, friendly and honest customer service, very helpful. This was my first purchase and it will definitely not be my last.

Date of experience: February 9, 2021
Illinois
1 review
1 helpful vote
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Not a company that I will order from again.
March 11, 2021
Updated review

First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.

Date of experience: February 9, 2021

First shirt received was sized incorrectly
February 18, 2021
Previous review

First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.

Date of experience: January 19, 2021
Indiana
1 review
0 helpful votes
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Very easy from start to finish
February 9, 2021
Updated review

Very simple. I ordered it, immediately got confirmation and the package arrived to my daughter within the allotted time quoted.

Date of experience: February 9, 2021

Very simple
January 19, 2021
Previous review

Very simple

Date of experience: January 19, 2021
Ohio
1 review
0 helpful votes
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Shipping too high
February 9, 2021
Updated review

Shipping charge way to high 60%, product cost good, nice product and will not order again, please unsubscribe

Date of experience: February 9, 2021

Shipping charge way to high 60%
January 19, 2021
Previous review

Shipping charge way to high 60%

Date of experience: January 19, 2021
Florida
1 review
0 helpful votes
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Waiting to see
February 9, 2021
Updated review

Looking forward to see how the quality stacks up compared to visual. The long delay from order to receiving is not ideal. But we will see.

Date of experience: February 9, 2021

Looking forward to see how the quality stacks up compared...
January 19, 2021
Previous review

Looking forward to see how the quality stacks up compared to visual. The long delay from order to receiving is not ideal. But we will see.

Date of experience: January 19, 2021
Texas
1 review
4 helpful votes
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I ordered two shirts for my mom, which went missing. Upon emailing the site, I received responses from Jasmine, Jemma, Joan, and Kathy blaming me for missing packages and said there was nothing they could do, and to check with my neighbors. Over a month after the expected date was when my mom received her separate order, and my order was placed in her order. I was then accused of lying about missing the packages. The email correspondence was extremely unprofessional. Never buying from this site again.

Date of experience: February 9, 2021
Illinois
1 review
1 helpful vote
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Unhappy
March 11, 2021
Updated review

My order was lost, which took a long time to resolve and required me resubmitting the same information over and over. The product, as the recipient describes it, may not be quite the same as the product I saw and ordered on the website. It seems to made from a much heavier material than we expected, and she won't wear it.

Date of experience: February 8, 2021

Easy to do
January 18, 2021
Previous review

Easy to do

Date of experience: January 18, 2021
California
1 review
0 helpful votes
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Internet surprise
February 9, 2021
Updated review

I took a chance with this company based on the photos I saw on the internet. I was happy to see that they reached out to me early in the process to determine what I needed to be a happy customer.

Date of experience: February 8, 2021

I hope the product is as lovely as the photo
January 19, 2021
Previous review

I hope the product is as lovely as the photo. The photos are fabulous!

Date of experience: January 18, 2021
Colorado
2 reviews
0 helpful votes
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Good
February 9, 2021
Updated review

Easy enough, lots of choices, quality is decent enough for the price. Organizers stuff isn't very big, check the size before you buy.

Date of experience: February 8, 2021

Quick and easy!
January 18, 2021
Previous review

Quick and easy!

Date of experience: January 18, 2021
Colorado
1 review
0 helpful votes
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Disappointed but my own fault
March 11, 2021
Updated review

Couldn't find a phone number so that I could ask questions before ordering for the 1st time. If I could have asked questions, then I wouldn't have been disappointed if I chose to go ahead with ordering.

Date of experience: February 8, 2021

Couldn't find a phone number so that I could ask questions...
February 11, 2021
Previous review

Couldn't find a phone number so that I could ask questions before ordering for the 1st time.

Date of experience: January 12, 2021
New Jersey
1 review
0 helpful votes
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I had a problem with a shipment, I wrote to them and they did not take long to respond to me and solve the whole problem. Very good service and not to mention the beautiful clothes!

Date of experience: February 8, 2021
New York
1 review
0 helpful votes
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Great service.
March 10, 2021

Here are some really helpful Designers who go the extra mile to create trendy and modern clothes, pretty dresses, and great service at this clothing website.

Date of experience: February 8, 2021
GB
1 review
0 helpful votes
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First time customer
February 8, 2021
Updated review

Great site - good products and excellent customer service - loved the quirky sense of humour displayed in the products

Date of experience: February 8, 2021

Great site
January 18, 2021
Previous review

Great site

Date of experience: January 18, 2021