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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Colorado
1 review
0 helpful votes
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The online service of this boutique on the internet is always excellent. Every time I am satisfied with the online experience, the fit is not always optimal, but that is no one's fault as my body is a different size than normal, but their clothing design makes up for it.

Date of experience: February 12, 2021
Oregon
1 review
0 helpful votes
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The fabric is very thin, not what I was expecting but it didn't fit anyway. I ordered one size up from my usual but the shirt was much too small.

Date of experience: February 11, 2021

Lots of fun items to ago for
January 21, 2021
Previous review

Lots of fun items to ago for. I hope the sweatshirt is long enough.

Date of experience: January 21, 2021
Canada
1 review
0 helpful votes
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Lilicloth Experience
March 14, 2021
Updated review

It was fun. So many cool things to choose from. However, I couldn't find anything on your website about returns. I would have liked to have known that. I decided to take my chances. Website beautiful, choices amazing, I have only just received my order of 15 tshirts. I have tried one on to make sure they fit and the fit and material feel lovely. My only complaint would be the delivery time, but even that would have been acceptable had I been able to track the parcel. Even this morning it said that it hadn't even been processed.

Date of experience: February 11, 2021

It was fun
January 18, 2021
Previous review

It was fun. So many cool things to choose from. However, I couldn't find anything on your website about returns. I would have liked to have known that. I decided to take my chances.

Date of experience: January 17, 2021
GB
1 review
0 helpful votes
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Unique clothing
February 11, 2021
Updated review

First time I have shopped on here very reasonable prices and very different
Clothing loving it so much will order more in the future

Date of experience: February 11, 2021

First time I have shopped on here very reasonable prices...
January 20, 2021
Previous review

First time I have shopped on here very reasonable prices and very different clothing loving it

Date of experience: January 20, 2021
Virginia
1 review
1 helpful vote
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I ordered a top and it was shipped Nov. 30,2020. Here it is Feb. 11,2021 and they will not re-send or refund my money. It must be 11 times I have followed up and all they say is when it is confirmed they will re send or refund. No one can confirm where the heck my order is. I have never been so frustrated with a company before.

Date of experience: February 11, 2021
Canada
1 review
0 helpful votes
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Great Quality; Worth the Wait
February 11, 2021
Updated review

I realize the time frame for delivery (4 weeks) is certainly not unreasonable since, the product is coming from so far away (I'm in Canada). I was totally thrilled with the sizing; fit; quality and feel of all the shirts I ordered. I really appreciated the Tote Bag (which I'm assuming was a gift with purchase) - nice touch!

Date of experience: February 11, 2021

There are so many really great looking pieces to choose...
January 16, 2021
Previous review

There are so many really great looking pieces to choose from! I can't wait for my order to arrive!

Date of experience: January 16, 2021
Washington
1 review
0 helpful votes
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Fast, I have no complaints about my purchases. The last dress I ordered is very beautiful, it fits me very well and is perfect for my daughter.

Date of experience: February 11, 2021
Virginia
1 review
0 helpful votes
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Disappointed
March 13, 2021
Updated review

My first order. Looking forward to the sweatshirts. These are not actual sweatshirts. One shirt looked so much better in the photo

Date of experience: February 11, 2021

My first order
January 19, 2021
Previous review

My first order. Looking forward to the sweatshirts

Date of experience: January 19, 2021
Mexico
1 review
0 helpful votes
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Convenient Online Shopping
February 11, 2021
Updated review

Lilicloth has a great product selection on their site. I found all the items I'm unable to buy locally. Checkout was super fast. I was able to track the delivery, giving me peace of mind that it would actually arrive! The products arrived in a reasonable time and all true to size and description.

Date of experience: February 11, 2021

Great product selection
January 17, 2021
Previous review

Great product selection. Fast checkout.

Date of experience: January 17, 2021
Pennsylvania
1 review
0 helpful votes
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I am always skeptical about ordering online, especially from a website that I am not familiar with. But I took a risk with this online boutique and I must say that I was pleasantly surprised, I will buy again

Date of experience: February 11, 2021
Texas
1 review
0 helpful votes
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I love the fabrics on this website, I also like their quality. The designs are great and I found many things that my daughter did not know what to choose. Navigating the website was very easy to use and ordering was a breeze too. The hardest part was determining what could keep and what needed to go in my online shopping cart.

Date of experience: February 11, 2021
Hawaii
1 review
8 helpful votes
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I purchased three items from Lilicloth. Their customer response was good however the quality of the products was below average. One $19.00 dress, although sized Small was the size of an XL. I attempted to return and was offered 15% off to cover alterations. Their offer did not come close to covering the cost of alterations so I asked to proceed with my return. I needed to return the item to China and the cost of the return was $34.00. I donated the dress.

Date of experience: February 10, 2021
Oregon
1 review
1 helpful vote
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Ordered a Top that looked cute for my wife's Birthday. When It arrived it was not the Item I ordered. After waiting 2 weeks! Customer service tried to bribe me to keep the item with a 15% refund. When I refused they offered me a 25% discount. All I wanted was the correct Item but it seems I'm on the hook to return the incorrect item to the mfr in China. How much will that cost me? I have no confidence they will even provide credit once it has been received. Looks like a shirt going to charity. I'll never shop lilicloth again.

Date of experience: February 10, 2021
California
1 review
0 helpful votes
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I love everything that this online boutique sells, I ordered a jacket and pants here, the delivery was fast. It's a hassle-free online boutique, it's definitely my new favorite website.

Date of experience: February 10, 2021
New York
1 review
0 helpful votes
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Amazing service!
March 12, 2021

The package I received with my new dress was amazing, I love the easy way I shopped on the internet. It is a very reliable and secure website.

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
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Very good customers.
March 12, 2021

Shipping is a bit slow. But other than that, everything is perfect on this clothing website. Excellent and very fast customer service.

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
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Every thing was slow
March 12, 2021
Updated review

Website is slow, delivery was very slow almost 3 weeks, the item was not shipped for almost 3 weeks.

Date of experience: February 10, 2021

Website is slow
January 14, 2021
Previous review

Website is slow

Date of experience: January 14, 2021
North Carolina
1 review
0 helpful votes
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Shirts
February 10, 2021
Updated review

I love the sayings you have on your shirts. I did receive one without a saying and I don't know why.

Date of experience: February 10, 2021

Easy to see the shirts
January 19, 2021
Previous review

Easy to see the shirts

Date of experience: January 19, 2021
District of Columbia
1 review
0 helpful votes
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Long sleeved shirts with captions
February 10, 2021
Updated review

I would have rather not used paypal. I have not heard good things about this method of payment. Perhaps you could add just credit card payments.

Date of experience: February 10, 2021

I would have rather not used paypal
February 19, 2021
Previous review

I would have rather not used paypal. I have not heard good things about this method of payment.

Date of experience: January 20, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome
February 10, 2021
Updated review

The sweatshirt turned out to be a little too thin but because I have a cute little Shih Tzu it doesn't matter I just love the feel and softness the color and it's true to size. All the little quotes are laughable and absolutely are designed to voice what people are thinking in their heads.

Date of experience: February 10, 2021

It was fun
January 20, 2021
Previous review

It was fun

Date of experience: January 19, 2021