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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Ohio
1 review
0 helpful votes
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ORDER NUMBER HBIIE*******/3/2021& CARE TEAM HELP(*******SEVEN TWO FOUR5)
Merchandise that is not made well and does not look like the picture in their ads. Sorely disappointed. Extremely poor quality. The clothing material was super thin, seams were uneven, and the sizing too short. One sweater had been cut up the side seam about six inches -- as if they ran out of fabric. Tried to contact them but was unable to do so I did a small research about this company and was able to get there they help NUMBER a lot The clothes I received were nothing like what was picture 100% polyester, nothing warm, fluffy or Sherpa. I did not take it out of the bag. It's not what I ordered nor what I wanted.

Date of experience: February 17, 2021
Georgia
3 reviews
0 helpful votes
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Not what I expected
February 17, 2021
Updated review

The quality of the shirt I ordered is not the best, especially for what I paid for it. The size is not the best fit.

Date of experience: February 17, 2021

Shipping seems inordinately high!
January 26, 2021
Previous review

Shipping seems inordinately high!

Date of experience: January 26, 2021
Australia
1 review
0 helpful votes
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Cheap Replicas, horrible quality
February 17, 2021

DO NOT buy from this company. They put up nice photos then create a cheap, bad quality dodgy version of that garment and send you something seriously awful. When you try to return it, they trick you into telling you that it's too late for a refund.
DO NOT WASTE YOUR MONEY!

Date of experience: February 16, 2021
Canada
1 review
1 helpful vote
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Wrong shirt
March 19, 2021
Updated review

So far it has been good, I am looking forward to receiving the rest of my items!
One of the shirts (Red - Underestimate me That'll be fun) that I received is different from the one that I had ordered and 2 do not fit but I am not spending an additional $70 to send it back to China.
Very disappointed as I thought I was ordering from an American company!
Will never order from you again! And will be letting my friends know to not order from you either.

Date of experience: February 16, 2021

So far it has been excellent, I am looking forward...
January 17, 2021
Previous review

So far it has been excellent, I am looking forward to receiving my items!

Date of experience: January 17, 2021
Texas
1 review
0 helpful votes
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Fast service and great customer service, what more could you ask for? I am delighted with every purchase made and of course I will repeat.

Date of experience: February 16, 2021
Canada
1 review
0 helpful votes
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Items and quality not up to par
February 16, 2021
Updated review

Easy shopping and delivery was fast. However very disappointed in the quality and fit. Not at all represents the pictures unfortunately.

Date of experience: February 16, 2021

Very easy
January 22, 2021
Previous review

Very easy. Sizes really differ depending on garment so hopefully sizes I chose fit

Date of experience: January 22, 2021
Wisconsin
1 review
0 helpful votes
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Very cool and very original and special designs. The quality and size of my dresses are normal. I have only bought 3 but I am satisfied with everyone.

Date of experience: February 16, 2021
Illinois
1 review
1 helpful vote
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Wouldn't do it again
March 18, 2021
Updated review

I was supposed to get a 15% discount for opening an account and allowing you to send me info and emails. It didn't show up at checkout. How will I get that? Please put it back on my charge card. Also, I could not find a contact source for you to ask this very question.

Date of experience: February 16, 2021

Hard to figure out site and no one to talk to
February 25, 2021
Previous review

Hard to figure out site and no one to talk to

Date of experience: January 26, 2021
California
1 review
0 helpful votes
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The orders arrive quickly and the clothes are worth it, what is paid comes, apart from being original and beautiful it has good quality.

Date of experience: February 16, 2021
Maryland
1 review
0 helpful votes
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Love my hat!
February 16, 2021
Updated review

I responded to a Facebook ad for a very cute winter hat--at the unbelievable price of $7! It took about 5 weeks, but it came and I absolutely love it. I would absolutely shop with Lilicloth again.

Date of experience: February 16, 2021

It was good
January 25, 2021
Previous review

It was good.

Date of experience: January 25, 2021
Australia
1 review
0 helpful votes
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Great clothes. GreT prices. Great service
February 16, 2021
Updated review

I hope this is a genuine site with genuine customer service as the clothes look lovely and I wil return

Date of experience: February 15, 2021

I hope this is a genuine site with genuine customer...
January 20, 2021
Previous review

I hope this is a genuine site with genuine customer service as the clothes look lovely and I wil return

Date of experience: January 19, 2021
New Jersey
1 review
0 helpful votes
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Nice website but it frequently freezes up. I enjoy looking at all the items but I wish there were more pictures (like front and back of items) and more detailed descriptions (like type of material and laundering instructions). Returning items has been impossible for me. There is no phone number and they never respond to my emails. Going forward I will not purchase anything that I am not willing to sacrifice losing my money on. I will probably continue buying from them because I like the merchandise. I've made 2 large purchases so far. Delivery takes some time; not like the overnight big "A" company. Overall, I'm happy.

Date of experience: February 15, 2021

Unique Products at reasonable prices
January 10, 2021
Previous review

I love the variety and uniqueness of the products. But the technical aspects of navigating the website is not the best. Having to pay for return shipping is a bummer too.

Date of experience: January 10, 2021

Nice website
December 20, 2020
Previous review

Nice website.

Date of experience: December 19, 2020
Washington
1 review
0 helpful votes
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Purchased American Flag sweatshirt for my wife
February 15, 2021
Updated review

Easy to order. Price of the sweatshirt was fair. The actual item was close in appearance to the website photo.

I wish that the item was offered in an Extra Small size.

Date of experience: February 15, 2021

Very fast
January 21, 2021
Previous review

Very fast. Liked the coupon code!

Date of experience: January 21, 2021
Texas
1 review
0 helpful votes
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Wonderful service!
March 17, 2021

Very good as always! I love the designs in this online boutique, the service team is incredibly helpful, thorough and fast.

Date of experience: February 15, 2021
Missouri
1 review
0 helpful votes
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I am happy with my online purchase on this website. The shipping and price are reasonable, each blouse has been exactly as the picture shows, texture and print very well and good quality.

Date of experience: February 15, 2021
New York
1 review
0 helpful votes
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The clothes here are incredibly beautiful and of quality, I love their collection of seasonal clothes, their prices are accurate and their surprising quality, for being an online boutique I did not expect it!

Date of experience: February 15, 2021
Virginia
1 review
0 helpful votes
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Disappointed.
March 17, 2021
Updated review

Very excited for my first purchase and the first purchase discount they offer but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch. It took nearly 3 weeks for my package to arrive only to be disappointed in the item. It's cheap and not what is pictured nor described. Won't purchase from this site again.

Date of experience: February 14, 2021

Very excited for my first purchase and the first purchase...
January 24, 2021
Previous review

Very excited for my first purchase and the first purchase discount but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch.

Date of experience: January 23, 2021
Missouri
1 review
0 helpful votes
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Very recommended.
March 16, 2021

Ordering my new dress was quick and easy, delivered to my house. I would like to recommend this website

Date of experience: February 14, 2021
Singapore
1 review
0 helpful votes
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I have been a satisfied customer for around 5 months. To date, I have never been disappointed in the service, pandemic delivery, and clothing. You can rely on their friendly and supportive staff to accommodate your needs.

Date of experience: February 14, 2021
GB
1 review
0 helpful votes
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Excellent website to make purchases of highly recommended and safe clothes, in addition to being reliable, they are always included to answer questions by email.

Date of experience: February 14, 2021