Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ORDER NUMBER HBIIE*******/3/2021& CARE TEAM HELP(*******SEVEN TWO FOUR5)
Merchandise that is not made well and does not look like the picture in their ads. Sorely disappointed. Extremely poor quality. The clothing material was super thin, seams were uneven, and the sizing too short. One sweater had been cut up the side seam about six inches -- as if they ran out of fabric. Tried to contact them but was unable to do so I did a small research about this company and was able to get there they help NUMBER a lot The clothes I received were nothing like what was picture 100% polyester, nothing warm, fluffy or Sherpa. I did not take it out of the bag. It's not what I ordered nor what I wanted.
The quality of the shirt I ordered is not the best, especially for what I paid for it. The size is not the best fit.
DO NOT buy from this company. They put up nice photos then create a cheap, bad quality dodgy version of that garment and send you something seriously awful. When you try to return it, they trick you into telling you that it's too late for a refund.
DO NOT WASTE YOUR MONEY!
So far it has been good, I am looking forward to receiving the rest of my items!
One of the shirts (Red - Underestimate me That'll be fun) that I received is different from the one that I had ordered and 2 do not fit but I am not spending an additional $70 to send it back to China.
Very disappointed as I thought I was ordering from an American company!
Will never order from you again! And will be letting my friends know to not order from you either.
So far it has been excellent, I am looking forward to receiving my items!
Fast service and great customer service, what more could you ask for? I am delighted with every purchase made and of course I will repeat.
Easy shopping and delivery was fast. However very disappointed in the quality and fit. Not at all represents the pictures unfortunately.
Very easy. Sizes really differ depending on garment so hopefully sizes I chose fit
Very cool and very original and special designs. The quality and size of my dresses are normal. I have only bought 3 but I am satisfied with everyone.
I was supposed to get a 15% discount for opening an account and allowing you to send me info and emails. It didn't show up at checkout. How will I get that? Please put it back on my charge card. Also, I could not find a contact source for you to ask this very question.
Hard to figure out site and no one to talk to
The orders arrive quickly and the clothes are worth it, what is paid comes, apart from being original and beautiful it has good quality.
I responded to a Facebook ad for a very cute winter hat--at the unbelievable price of $7! It took about 5 weeks, but it came and I absolutely love it. I would absolutely shop with Lilicloth again.
I hope this is a genuine site with genuine customer service as the clothes look lovely and I wil return
I hope this is a genuine site with genuine customer service as the clothes look lovely and I wil return
Nice website but it frequently freezes up. I enjoy looking at all the items but I wish there were more pictures (like front and back of items) and more detailed descriptions (like type of material and laundering instructions). Returning items has been impossible for me. There is no phone number and they never respond to my emails. Going forward I will not purchase anything that I am not willing to sacrifice losing my money on. I will probably continue buying from them because I like the merchandise. I've made 2 large purchases so far. Delivery takes some time; not like the overnight big "A" company. Overall, I'm happy.
I love the variety and uniqueness of the products. But the technical aspects of navigating the website is not the best. Having to pay for return shipping is a bummer too.
Easy to order. Price of the sweatshirt was fair. The actual item was close in appearance to the website photo.
I wish that the item was offered in an Extra Small size.
Very good as always! I love the designs in this online boutique, the service team is incredibly helpful, thorough and fast.
I am happy with my online purchase on this website. The shipping and price are reasonable, each blouse has been exactly as the picture shows, texture and print very well and good quality.
The clothes here are incredibly beautiful and of quality, I love their collection of seasonal clothes, their prices are accurate and their surprising quality, for being an online boutique I did not expect it!
Very excited for my first purchase and the first purchase discount they offer but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch. It took nearly 3 weeks for my package to arrive only to be disappointed in the item. It's cheap and not what is pictured nor described. Won't purchase from this site again.
Very excited for my first purchase and the first purchase discount but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch.
Ordering my new dress was quick and easy, delivered to my house. I would like to recommend this website
I have been a satisfied customer for around 5 months. To date, I have never been disappointed in the service, pandemic delivery, and clothing. You can rely on their friendly and supportive staff to accommodate your needs.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

