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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Excellent customer service. The only place I will go to make my shirts and blouses for work or to party.
Very clear help. They answered all the questions quickly and made sure he understood. My order took a while, but my order arrived at my house on time.
Takess longer to get stuff then other sites, also the sizes are not true to life. The tops I ordered were short and not big enough
Takes longer to get stuff then other sites, also the sizes are not true to life. The tops I ordered were short and not big enough
I purchased a number of items from here. In short, what is advertised does not even come close to what you actually get. The material and quality are extremely poor. Even the fit resembles the shape of a potato sac rather than fitted clothing. As a result, I decided to return the items. Buyer beware! Customer pays for shipping and shipping is to China. There is no warehouse in the United States! I opted for the cheapest route of shipping which ended up costing me a third of what the purchase cost me to begin with. And choosing the most economical form of shipping, there was no associated tracking number. Despite sending Lillicloth proof of shipping the return, they refuse to issue a refund without a tracking number. Terrible customer service.
Bottom line. Product is VERY poorly made, nowhere near what they advertise, and return policy is a complete joke.
Customer Service has been really good. They are quick to respond to inquiries. Refunds done quickly.
So far So good. Learning the sizes and materials so now what to look for in next order
DO NOT BUY FROM THIS COMPANY, THEY TAKE YOUR MONEY THEY DO NOT STAND BY THEIR PRODUCT
The clothes are too small or too big. Very cheaply made. It took 5 months to get my order. I order many things and nothing fit. When I tried to return to China, it took 6 mos to get back and they returned them back to me unopened no explanation. I spent $120 and they want to give me $20. DO NOT ORDER FROM THEM. I tried canceling several times and they begged me not to, due to Covid. My bad for feeling bad, only to find out their quality sucks and so does their service. If I could give zero stars I would. They begged me to keep my order and all of it was of horrible quality and they will not take my order back and provide a refund. They are stealing my money and not standing by their product.
Great selection but slow delivery for 6/7 items and 2/7 items not sized correctly and very thin material.
I emailed them and they sent me links to measure the correct size for me. They kept me updated with the progress throughout the process. I cannot say enough about how great it is to deal with this website. Plenty of reasonably priced clothing to choose from and the website is easy to negotiate. If I could, they would get more stars. Thank you, I am a very happy return customer.
Quick service and delivery. The clothes were delivered and were identical to the description on the website. Really happy with the items.
Very good quality products, fast shipping, are very consistent with its philosophy of being at the forefront of fashion. I am very happy with the purchase and it is likely to repeat.
The website was slightly difficult to use on my iPhone when I tried to filter. If I order again, I will try to do so on my laptop. The item arrived on time but took quite a while to arrive, apparently coming from overseas. While the top is cute, the material is rather thinner than I expected from the description and photos. For the price, I expect better material.
Your website was pretty easy to use. Checkout was fast and the selection of what I wanted was good.
Easy to order shirts because they are so cheap. Sizes were small for 3X. Order was delivered in a reasonable amount of time.
Awesome! Easy to use the website I did appreciate. The poor material quality of the T-Shirts I didn't like at all.
The perfect deal, and the products in general well; The jacket I bought was exactly as I expected from the photos, it's pretty good.
Ordered items 22-Nov for Christmas, all but 1 shipped 26-Nov, I was charged for the 1 that was out of stock, and had to contact them to initiate a refund. 17-Feb, 4 communications with them, and still no refund. The items we did received arrived 23-Dec, just in time. The pieces we got are cheap and not worth what we paid, although we didn't pay much for them. Will never use them again. Giving up on my refund, as it's just not worth my time. Duped!
I nave always wore a medium but your mediums are actually a small size. Need to return all medium shirts
I love to shop with Lilicloth. Amazing quantity of merchandise & awesome prices.
Very easy and straightforward. I was able to go online and place my order in just a few short minutes. It did not take long at all. I had ordered three items.
Ordered two t shirts. One was great the other looked far different than pictured. But love their unique merchandies.
Didn't like the lack of communication: no confirmation, no shipping info.
I am delighted with this boutique, the courier company had delivered my package to someone else. I sent him an email and without putting any problem directly, he made a credit in my client's space to re-order. They are wonderful! This says a lot about the excellent service.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

