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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Isabel M.
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Excellent customer service. The only place I will go to make my shirts and blouses for work or to party.

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Very clear help. They answered all the questions quickly and made sure he understood. My order took a while, but my order arrived at my house on time.

Date of experience: February 19, 2021
Michigan
1 review
0 helpful votes
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Browsing,
March 21, 2021
Updated review

Takess longer to get stuff then other sites, also the sizes are not true to life. The tops I ordered were short and not big enough

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2021

Browsing,
March 20, 2021
Previous review

Takes longer to get stuff then other sites, also the sizes are not true to life. The tops I ordered were short and not big enough

Date of experience: February 18, 2021
Canada
1 review
1 helpful vote
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Do NOT shop here!
March 21, 2021

I purchased a number of items from here. In short, what is advertised does not even come close to what you actually get. The material and quality are extremely poor. Even the fit resembles the shape of a potato sac rather than fitted clothing. As a result, I decided to return the items. Buyer beware! Customer pays for shipping and shipping is to China. There is no warehouse in the United States! I opted for the cheapest route of shipping which ended up costing me a third of what the purchase cost me to begin with. And choosing the most economical form of shipping, there was no associated tracking number. Despite sending Lillicloth proof of shipping the return, they refuse to issue a refund without a tracking number. Terrible customer service.
Bottom line. Product is VERY poorly made, nowhere near what they advertise, and return policy is a complete joke.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2021
Canada
1 review
0 helpful votes
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Love Lilicloth
February 19, 2021
Updated review

Customer Service has been really good. They are quick to respond to inquiries. Refunds done quickly.

Date of experience: February 18, 2021

So far So good
January 28, 2021
Previous review

So far So good. Learning the sizes and materials so now what to look for in next order

Date of experience: January 28, 2021
Iowa
1 review
2 helpful votes
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DO NOT BUY FROM THIS COMPANY, THEY TAKE YOUR MONEY THEY DO NOT STAND BY THEIR PRODUCT
The clothes are too small or too big. Very cheaply made. It took 5 months to get my order. I order many things and nothing fit. When I tried to return to China, it took 6 mos to get back and they returned them back to me unopened no explanation. I spent $120 and they want to give me $20. DO NOT ORDER FROM THEM. I tried canceling several times and they begged me not to, due to Covid. My bad for feeling bad, only to find out their quality sucks and so does their service. If I could give zero stars I would. They begged me to keep my order and all of it was of horrible quality and they will not take my order back and provide a refund. They are stealing my money and not standing by their product.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2021
North Carolina
1 review
0 helpful votes
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Mixed review
March 20, 2021
Updated review

Great selection but slow delivery for 6/7 items and 2/7 items not sized correctly and very thin material.

Date of experience: February 18, 2021

Great selection and easy checkout
January 28, 2021
Previous review

Great selection and easy checkout

Date of experience: January 28, 2021
GB
1 review
8 helpful votes
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I emailed them and they sent me links to measure the correct size for me. They kept me updated with the progress throughout the process. I cannot say enough about how great it is to deal with this website. Plenty of reasonably priced clothing to choose from and the website is easy to negotiate. If I could, they would get more stars. Thank you, I am a very happy return customer.

Date of experience: February 18, 2021
GB
1 review
0 helpful votes
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Quick service and delivery. The clothes were delivered and were identical to the description on the website. Really happy with the items.

Date of experience: February 18, 2021
GB
1 review
0 helpful votes
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Very good quality products, fast shipping, are very consistent with its philosophy of being at the forefront of fashion. I am very happy with the purchase and it is likely to repeat.

Date of experience: February 18, 2021
Ohio
1 review
0 helpful votes
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Cute but thin material and some website issues
February 18, 2021
Updated review

The website was slightly difficult to use on my iPhone when I tried to filter. If I order again, I will try to do so on my laptop. The item arrived on time but took quite a while to arrive, apparently coming from overseas. While the top is cute, the material is rather thinner than I expected from the description and photos. For the price, I expect better material.

Date of experience: February 17, 2021

Your website was pretty easy to use
January 28, 2021
Previous review

Your website was pretty easy to use. Checkout was fast and the selection of what I wanted was good.

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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You get what you pay for
February 18, 2021
Updated review

Easy to order shirts because they are so cheap. Sizes were small for 3X. Order was delivered in a reasonable amount of time.

Date of experience: February 17, 2021

Easy to navigate
January 22, 2021
Previous review

Easy to navigate

Date of experience: January 22, 2021
South Carolina
1 review
0 helpful votes
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It's OK.
February 17, 2021
Updated review

Awesome! Easy to use the website I did appreciate. The poor material quality of the T-Shirts I didn't like at all.

Date of experience: February 17, 2021

Awesome!
January 25, 2021
Previous review

Awesome!

Date of experience: January 25, 2021
Illinois
1 review
0 helpful votes
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Perfect website.
March 19, 2021

The perfect deal, and the products in general well; The jacket I bought was exactly as I expected from the photos, it's pretty good.

Date of experience: February 17, 2021
Michigan
1 review
9 helpful votes
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Ordered items 22-Nov for Christmas, all but 1 shipped 26-Nov, I was charged for the 1 that was out of stock, and had to contact them to initiate a refund. 17-Feb, 4 communications with them, and still no refund. The items we did received arrived 23-Dec, just in time. The pieces we got are cheap and not worth what we paid, although we didn't pay much for them. Will never use them again. Giving up on my refund, as it's just not worth my time. Duped!

Date of experience: February 17, 2021
Mississippi
1 review
0 helpful votes
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Sizes are unsized
February 17, 2021
Updated review

I nave always wore a medium but your mediums are actually a small size. Need to return all medium shirts

Date of experience: February 17, 2021

I love to shop with Lilicloth
January 25, 2021
Previous review

I love to shop with Lilicloth. Amazing quantity of merchandise & awesome prices.

Date of experience: January 25, 2021
Ohio
2 reviews
0 helpful votes
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Very easy and straightforward. I was able to go online and place my order in just a few short minutes. It did not take long at all. I had ordered three items.

Date of experience: February 17, 2021

Very easy
January 27, 2021
Previous review

Very easy

Date of experience: January 27, 2021
Florida
1 review
0 helpful votes
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Uneven
February 17, 2021
Updated review

Ordered two t shirts. One was great the other looked far different than pictured. But love their unique merchandies.
Didn't like the lack of communication: no confirmation, no shipping info.

Date of experience: February 17, 2021

Judt fine
January 27, 2021
Previous review

Judt fine

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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I am delighted with this boutique, the courier company had delivered my package to someone else. I sent him an email and without putting any problem directly, he made a credit in my client's space to re-order. They are wonderful! This says a lot about the excellent service.

Date of experience: February 17, 2021
California
1 review
0 helpful votes
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I love the clothes on this page so much that I bought a dress and a pair of boots again. Everything is of good quality and very comfortable boots.

Date of experience: February 17, 2021