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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Mirna S.
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Great clothes. I have used this online boutique in the last few months I have found it incredible. It was easy to find and quick to complete the ordering process.

Date of experience: February 24, 2021
North Carolina
1 review
0 helpful votes
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Initial confusion, but items received
March 26, 2021
Updated review

Great assortment, great prices, mixed review on quality... some great, some not so much. I received no order confirmation and no information regarding my purchase until I reached out to the seller and then I was skeptical due to apparent inaccuracies on what was available and what was not. After reading reviews of many never receiving merchandise, I ended up disputing the charge and then received the items@ 2 weeks later.

Date of experience: February 24, 2021

Great assortment, great prices!
February 1, 2021
Previous review

Great assortment, great prices!

Date of experience: February 1, 2021
Illinois
1 review
0 helpful votes
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This is my first order. Quality of the fabric is excellent. Maybe alert purchasers that sizing varies from one style to another.

Date of experience: February 24, 2021

This is my first order
February 2, 2021
Previous review

This is my first order. So far so good!

Date of experience: February 1, 2021
California
1 review
0 helpful votes
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Your site is difficult to navigate and removes you from a search topic after moving it to the cart. Banners cover things. There was no place to enter my discount code Hello15. I wanted to purchase more but could not because the screen went grey. This was on an I phone. You should take people back to where they left off not back to the main page. I tried yesterday also and the same thing happened. I received an email with items in my cart. Where are you located exactly? Gail :). Also there was no info that my info is secure at checkout.

Date of experience: February 23, 2021

Your site is difficult to navigate and removes you...
March 5, 2021
Previous review

Your site is difficult to navigate and removes you from a search topic after moving it to the cart. Banners cover things. There was no place to enter my discount code Hello15. I wanted to purchase more but could not because the screen went grey. This was on an I phone. You should take people back to where they left off not back to the main page. I tried yesterday also and the same thing happened. I received an email with items in my cart. Where are you located exactly? Gail :). Also there was no info that my info is secure at checkout.

Date of experience: February 2, 2021
Oregon
1 review
0 helpful votes
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So far the shopping experience is good. This is my first time so the real opinion will come after my order arrives. If the order is timely and the quality of the product is good.
The delivery time was much faster than I expected. I noticed on my order that the computer actually listed 5 t-shirts all the same. I quickly emailed customer service to point this out and tell them exactly what I wanted (and thought I had originally ordered). They made the correction and the order came as I wanted. The quality is really nice. I will know more after a few washings but so far everything is great. I would highly recommend Lilicloth and I will use them again in the future.

Date of experience: February 23, 2021

So far the shopping experience is good
February 3, 2021
Previous review

So far the shopping experience is good. This is my first time so the real opinion will come after my order arrives. If the order is timely and the quality of the product is good.

Date of experience: February 2, 2021
GB
1 review
0 helpful votes
Follow Juanita A.
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The quality of the excellent clothes, like the descriptions of the garments. Sweaters and cardigans are fine, but of good quality and warm.

Date of experience: February 23, 2021
GB
1 review
0 helpful votes
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The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store.

Date of experience: February 23, 2021
GB
1 review
0 helpful votes
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I love this page, my clothes fit me very well, the size is perfect and the price seems appropriate to me to be fashion that I can buy online.

Date of experience: February 23, 2021
Michigan
1 review
0 helpful votes
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Great looks! Fast service!
February 24, 2021
Updated review

My t-shirts were easy to choose, great prices and the ordering process was a breeze! I totally recommend Lilicloth!

Date of experience: February 23, 2021

So far so good
February 2, 2021
Previous review

So far so good

Date of experience: February 2, 2021
Maryland
1 review
0 helpful votes
Follow Angela K.
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False advertising
March 25, 2021
Updated review

Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me! I rec'd the goods advertised as a sweatshirt and turned out to be the thickness of a long sleeve t-shirt! Buyers beware of this fraudulent website!

Date of experience: February 23, 2021

Coupon codes are a farce!
March 5, 2021
Previous review

Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me!

Date of experience: February 2, 2021
Florida
1 review
0 helpful votes
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The company resides in Essex, which for those of you that did not grow up in England is exactly that, In England. They publish no phone number and are not registered as a company under the name Lilicloth with Companies House, UK. The real company is in China but the payment is processed in Hong Kong. They DO NOT sell on Amazon Prime under that name, all of this information should tell you all you need to know.

They sent us completely the wrong item! Then we go through the process of negotiating with them by email as they do not allow phone-calls with their customers, again, that should tell you all you need to know.

After several emails they offered 15% discount on next item, then 20% discount on next item then 35% discount on next item - all of this was dependent on us paying to ship the incorrect shirt that they sent to us back to China!

This is the way this company works, in all instances, even if they send you the wrong item, you are responsible for the return shipping. I just decided to dispute the transaction through my bank and they immediately credited me back the money.

Point of note, t-shirt material quality is BAD, really bad. I suspect that it cost cents to produce. One thing that the government should do is clamp down on these types of companies that are allowed to openly trade under fictitious European address to disguise the fact that they are trading out of Chine and do not have to conform the US trading regulations.

I really do not understand how they can have so many positive reviews on this website. The product quality is appalling and the customer service and company responsibility is non-existent.

We paid $37 for a t-shirt that my 4 year old could have produced in terms of material quality. As I said BUYER BEWARE.

We ordered a shirt, they sent entirely the wrong one, we emailed and have received zero response to 3 attempts to contact them. You have NO recourse from this scam, none.

https://www.itisreviewed.com/lilicloth-reviews/

Date of experience: February 23, 2021
Utah
1 review
0 helpful votes
Follow Amy H.
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Will not shop again
February 23, 2021
Updated review

The colors are not what is described, fabric not satisfying, sizing off, are using all for sleepwear

Date of experience: February 23, 2021

Great
February 1, 2021
Previous review

Great

Date of experience: January 31, 2021
Arizona
1 review
0 helpful votes
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Tucson, AZ
March 25, 2021
Updated review

A bit confusing for first time ordering. I sign up for email etc. and was supposed to get $10.00 of my first time order, did not get it. Why not? If I had known the product was coming from China instead of the US I would not have ordered it due to the fact you cannot return or exchange for a different size as you have to send it back to China which cost more than the product. Will not order anything again.

Date of experience: February 23, 2021

A bit confusing for first time ordering
February 2, 2021
Previous review

A bit confusing for first time ordering. I sign up for email etc. and was supposed to get $10.00 of my first time order, did not get it. Why not?

Date of experience: February 2, 2021
Colorado
1 review
0 helpful votes
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I like the clothes
February 23, 2021
Updated review

I was very pleased with the items that I ordered. I got them as a gift for a friend and she loved them

Date of experience: February 22, 2021

So far so good
February 2, 2021
Previous review

So far so good. I sure hope the order arrives in good shape and is of good quality

Date of experience: February 1, 2021
Ohio
2 reviews
0 helpful votes
Follow Garnett W.
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Cheap stuff. Delivered late. Don't bother shopping here.
February 23, 2021
Updated review

Waste of my time. I don't need 83 characters to say you are a waste of my time. Blah blah blah blah.

Date of experience: February 22, 2021

Shipping est
February 2, 2021
Previous review

Shipping est. Too slow.

Date of experience: February 1, 2021
Arkansas
1 review
0 helpful votes
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The picture didn't do the jacket justice. It is beautiful
February 23, 2021
Updated review

It was real good. I will shop here again and I'll tell my friends and family. Your items are fresh looking and any age can wear 1them.

Date of experience: February 22, 2021

It was really good
February 2, 2021
Previous review

It was really good.

Date of experience: February 1, 2021
New Zealand
1 review
0 helpful votes
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Family gifts
February 23, 2021
Updated review

Good service and products are as advertised. Delays to international shipping were addressed helpfully by customer service

Date of experience: February 22, 2021

Good site
February 2, 2021
Previous review

Good site. Product looks great. Hope the reality matches the photography.

Date of experience: February 1, 2021
Massachusetts
2 reviews
0 helpful votes
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First time user
March 25, 2021
Updated review

I'm not very adept at online ordering but this went well. I don't really enjoy the process but this was okay.

Date of experience: February 22, 2021

I'm not very adept at online ordering
February 28, 2021
Previous review

I'm not very adept at online ordering.

Date of experience: January 29, 2021
GB
1 review
0 helpful votes
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The quality is good.
March 24, 2021

The quality of the clothes in this online boutique is excellent and both the images on the web and the description are true to life. The size fits the measurements well. The clothes I ordered are beautiful, the communication with the store is good, and the shipping is fast.

Date of experience: February 22, 2021
North Carolina
1 review
0 helpful votes
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Discovering the site!
February 22, 2021
Updated review

No search function for slogans I knew you have. I enjoy the slogan very much, wish there were more colors for Autumn color people.

Date of experience: February 22, 2021

No search function for slogans I knew you have
February 1, 2021
Previous review

No search function for slogans I knew you have

Date of experience: January 31, 2021