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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love your stuff. The boots are so comfortable and I love the t-shirt. The material is very comfortable
Ordered before. Very pleased. For me the sizes run small. I typically order Large but XL or XXL better with Lilicloth.
Ordered items on 2/2/2 for valentine's day. It's now 2/26/21 and I still have no idea when I'll receive the items. I understand that the pandemic has impacted the shipping and delivery of items, but this is ridiculous. Beware - my items had to go through customs for some reason, that little detour is not mentioned anywhere on the website. But once through customs it appears to now be waiting for hand off to USPS, for 6 days? If you need something for Xmas 2021, you better order it now or shop somewhere else.
Shipping is very high. No feedback from the company after shipped. I was supposed to get feedback when the product reached US shipping service. Nothing.
Fabric quality is horrible.
Overall very good. Love the shirts. Wish we could do exchanges rather than return, wait on a refund and then order again. But will keep on ordering as the inventory is just awesome
Simple and easy online clothing shopping. Definitely a good variety of fashionable clothes, elegant and classy styles at an affordable price! I have not received my product yet, so I cannot comment on delivery and quality yet. I will definitely go back if all goes well.
Dresses with very unique and very special designs. The quality and size of my dresses are normal. I have only bought a couple of times but I am satisfied with all of them, I will surely buy more in this online boutique.
Good selection and high quality. We will be back again. It was hard to choose the shirt I purchased because there were so many good options
I ordered several items and a couple of them were different than described. I don't feel I should have to pay for the returns when I got something different than it was described.
Your filtering doesn't work. Also, I would have liked seeing the specific colours in the large photos when I clicked on them, rather than having to go to my shopping bag to see the color I'd chosen.
Your filtering doesn't work. Also, I would have liked seeing the specific colours in the large photos when I clicked on them, rather than having to go to my shopping bag to see the color I'd chosen.
Very easy to navigate website. Product arrived in a timely fashion. When ordering online --I typically have trouble finding clothes to fit on "top". Lilicloth is quite true to the size they say!
This website always has high quality clothes, like designer clothes at reasonable prices. They also respond quickly to my emails, they are very useful.
I bought some shoes in this online boutique and they are beautiful. Great quality and fit. Fast delivery service too.
This online clothing store has high quality dresses and modern design, friendly and honest customer service, it is very helpful. This was my second purchase and it will definitely not be my last.
I received my jacket very quickly, it is so cute that I plan to buy another in a different color. I love this online boutique, I recommend this website.
I bought a lot of clothes on this website, mainly accessories and clothes. I received the best quality and the fastest shipping and that is the 5 stars. As for clothes and shoes, always go for 1-2 sizes bigger, that's the key. If there are possible improvements, it is probably size charts, clothing, and shoes.
Unfortunately the clothes size is wrong and too big. I ordered small sizes and it fits like a medium-large.
I tried exchanging for Xsmall but they do not make that size. They kindly offered me a discount but it will be expensive to have the clothes modified in Canada.
No clear space to put discounts of 1st order
Great service, fast and reliable website! And easy to treat. Thank you! I can't wait for my package to arrive with my dress in the mail!
Easy navigation so far. Shipping price a tad high but we shall see how the order and delivery process is completed before my final review is done.
Easy navigation so far. Shipping price a tad high but we shall see how the order and delivery process is completed before my final review is done.
Great online experience, long delivery time (but not all shipper's fault, I'm sure), got what I ordered, but are made a little different to what I am used to. But I still like it! A bit of advice-order next size up unless you want it form-fitted.
The only place I go on the internet to buy clothes! I have ordered countless times and have not been disappointed. I continue to be pleasantly surprised by the quality and service of this site.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

