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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
1 review
0 helpful votes
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The pants arrived super on time and the size was perfect. I am excited to buy you something again. It was easy for me to find what I wanted and I had a wide variety of patterns and styles.

Date of experience: March 1, 2021
Arizona
1 review
24 helpful votes
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Shop elsewhere
March 31, 2021

I would not buy from here again. My primary complaints:
A. Shipping was very slow, it took over a month to receive my order.
B. Sizes ran very much smaller than advertised.
C. Return policy is horrible. I was denied a return because I didn't respond within 7 days, never mind that I was out of town.
D. Quality is questionable. An item titled "sweatshirt" was very thin and unlike any sweatshirt I've ever seen. It felt like a tea towel.

Spend your money elsewhere.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Size problems
March 1, 2021
Updated review

This is the second time I have ordered from Lillicloth. I ordered because I love the sayings they have on the front of the sweatshirts. What I don't like is the sizing. It is all off. I always a medium. WIth Lillicloth sometimes I need a large or extralarge. Very frustrating.

Date of experience: March 1, 2021

Lots of fun choices
February 8, 2021
Previous review

Lots of fun choices.

Date of experience: February 7, 2021
Georgia
1 review
3 helpful votes
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I was so impressed by the dresses from my first order at this online boutique and the on-time delivery that I ordered 7 blouses from them. It is OBVIOUS when you look at the images on the website that the models are not actually wearing the clothes. Dresses or blouses are stripped on random models that only use 1 or 2 poses: D (look at her hands and feet). About the quality, they have been worn and washed, they feel beautiful and get a lot of compliments. I will definitely buy more: D

Date of experience: March 1, 2021
Canada
1 review
0 helpful votes
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The blouses are not as they look in the pictures.
March 31, 2021
Updated review

Blouses leave a lot to be desired. Materials are cheap, poorly made, colours are nothing like their pictures, sizes are off, sweater feels like
burlap. Overall I am totally disappointed. Sorry for the bad review, but, I expected more from a Canadian company.
V. J. Shaw

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021

Easy, fast
February 7, 2021
Previous review

Easy, fast.

Date of experience: February 7, 2021
Ohio
1 review
0 helpful votes
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I ordered a shirt that was too small and either wanted to exchange it or get my money back and reorder a bigger size. I kept getting the same code back with a ticket #J3A10: tee-shirt, I could not find any of their instructions on the website they sent to follow to return the item. I WOULD SUGGEST THAT YOU NOT ORDER FROM THIS COMPANY! I FOUND THE SAME SHIRT ON AMAZON IN MY SIZE AND IT WAS CHEAPER. SO, I HAVE A TOO SMALL OF SHIRT THAT WILL END UP AT GOOD WILL.AND I AM OUT OF $ OF AROUND $27.00.
THE MESSAGE I KEPT RECEIVING WAS FROM JASMINE " *******+*******@tick

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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All is good.
March 31, 2021

I bought a pants that was very unflattering and did not fit me, I sent an email and received a response within 24 hours, it was fantastic when I had to return it, that speaks a lot about this online boutique and how good it is!

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.

Date of experience: February 28, 2021
Georgia
1 review
0 helpful votes
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I am surprised by some of the other reviews here. I have been shopping with this website for about 2 years and have always had a great experience! Delivery is fast and clothes always look great on me! A couple of times I received a faulty item, but I emailed them and they quickly fixed it. I will be shopping with them for many years to come!

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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My perfect match
March 1, 2021
Updated review

I waited longer than I thought, but happy with the results. I did not know how long they would take, but probably because I was so anxious to get them.

Date of experience: February 28, 2021

Very easily done
February 7, 2021
Previous review

Very easily done

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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The best online experience I have ever had! The first time I order online and have no regrets, the clothes looked true to the description and were of great quality. Excellent website. You can't go wrong!

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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Best online store. My experience with this website has always been the best! Beautiful clothes, good quality and incredibly fast shipping! And I've always found the items to be pretty true to size. You really can't go wrong.

Date of experience: February 28, 2021
Greece
1 review
0 helpful votes
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Quality
February 28, 2021
Updated review

The delivery was ok but the quality of the products medium. From the photos on the web site I was not enough informed about the materials and the clouts were not similar to the ones I have seen

Date of experience: February 28, 2021

IT WAS VERY EASY!
February 7, 2021
Previous review

IT WAS VERY EASY!

Date of experience: February 7, 2021
Australia
1 review
1 helpful vote
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Lilicloth Clothing
March 30, 2021
Updated review

The little chat thing was annoying, kept coming up and made it hard to do my online shop. Maybe this aspect could be modified?

Date of experience: February 27, 2021

The little chat thing was annoying
February 7, 2021
Previous review

The little chat thing was annoying

Date of experience: February 6, 2021
New York
1 review
0 helpful votes
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Great prices, relaxed styles, some unique cotton items
February 28, 2021
Updated review

Great selection. Website easy to navigate and to go to and fro between pages and from checkout back to selection.

Date of experience: February 27, 2021

Great selection
February 5, 2021
Previous review

Great selection. Website easy to navigate and to go to and fro between pages and from checkout back to selection.

Date of experience: February 5, 2021
Rhode Island
1 review
1 helpful vote
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I ordered over $100 worth of merchandise on December 21,2020. I have been in touch with customer service several times asking where my shipment was. Finally yesterday they told me there was a problem with the address and the items were being destroyed and I was not entitled to a refund! This was the first they ever mentioned a problem. Prior messages kept apologizing for the delay and asking me to be patient, which I was. They had my address and phone number in their records, but never contacted me about a problem. NOT TRUSTWORTHY!

Date of experience: February 27, 2021
California
1 review
0 helpful votes
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Happy to find so many bargains on clothes, fun website to buy clothes. Thanks for the good service. I look forward to my new dresses soon.

Date of experience: February 27, 2021
Arizona
1 review
0 helpful votes
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LOVE THIS PLACE!
February 26, 2021
Updated review

I am really not an on-line shopper, but the brands that they sell are just perfect! And this was my 2nd order and this time I bought a lot more clothing, with no hesitation. They don't give a good description of their stuff. I absolutely love that everything I purchased was so soft. This is now my go-to clothing store... and now lots of my friends as well.

Date of experience: February 26, 2021

Trying to check out is very confusing
March 6, 2021
Previous review

Trying to check out is very confusing

Date of experience: February 4, 2021
Oregon
1 review
0 helpful votes
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CK
February 26, 2021
Updated review

Good - both delivery and clothing! Thanks for the beautiful clothes and timely delivery
At very good prices!

Date of experience: February 26, 2021

Sorry I'm Old Lady
February 5, 2021
Previous review

Sorry I'm Old Lady - Slow

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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Highly recommended
March 28, 2021

Everything perfect with this online boutique. The jacket I ordered was sent perfectly packaged. The order arrived in a very short time.

Date of experience: February 26, 2021