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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Many thanks to everyone who has taken the time to write their comments and share their experience. Learning from some bad experiences of mine, I now review other people's comments and experience before spending my money. Many thanks to this online boutique, they have saved me time, frustration and money, it is definitely the only website that I recommend!
I had no problem with this website. My dress arrived in about fourteen days and in fantastic condition. The clothing on this site is plain, so I anticipated that the material should be of cheaper quality and better than anticipated.
Good over all experience, easy to order, only thing is some t-$#*!s dont have stitching wish makes a weird look.
Your shipping charge is way out of line. Dont know that I want to order again and pay those charges.
Your shipping charge is way out of line.
The T shirts are great and exactly as advertised. I highly recommend them for both the quality of the product but also the after sales service. I would have no hesitation to purchase from them again.
Some items do not look like the picture and size doesn't seem true. I also only got part of my order after waiting 23 days.
Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR
I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.
Lillicloth specifically advertised "leather shoes".
I foolishly bought three pairs, expecting lower quality but real leather.
The shoes fell apart under light wear immediately and I could see that the paint over plastic foam was peeling, and the soles came off at the toe and heel. It was clear that there was no leather in this shoe at all. It looked like leather but was not leather anywhere.
The company refused a return or refund and I understand that any refunds they do require shipping product to China.
Bad product quality.
False advertising.
Poor or non-existent customer service.
I recommend not doing business with Lillicloth.
Bad actors in the real world.
Some of your color links are incorrect
Pictures and descriptions do not match some of the items sent.
All of the clothes have a very heavy chemical smell.
Some of your color links are incorrect
I m very happy with this website, this is the second time I have bought clothes here, and like the first time, everything went smoothly!
Happy with price, product and service. Not so happy about delivery time, but that's not their fault.
Easy to purchase, long time to receive product. Not completely user friendly on website. Probably won't order anything again. Won't recommend to friend.
Easy website to use, easy to order nice soft sweatshirt, item as advertised. I love the saying on the shirt.
Not quite completely user friendly
Not so great
Despite checking to make sure prices quoted were AUD, I was charged USD
When I emailed a complaint, was simply told what I'd already figured out - that it was USD, not AUD!
Sometimes I find it difficult to buy things because I have a small frame and a small bust, the quality of the clothes on this website is good, and most importantly, the photos online do not lie. Shipping is a great way to win me over too. I'm impatient, so having my clothes on in a couple of weeks is perfect.
The items shown on the site looked very nice. The prices are reasonable. HOWEVER, the products I received are of very poor quality materials and definitely not as they appear on the shopping site. I was extremely disappointed and will never shop here again.
I'm happy with the shopping experience EXCEPT I was offered 20% off any order in the email I received, but when I tried to apply the code, it wasn't accepted.
One of my favorite websites. Very friendly staff and good quality clothes. The best attitude of my life, I will buy here beautiful and unique clothes!
Amazing! So good quality and free shipping. Such good quality products are actually what appears in the photos on the website! The size of my dress was correct. Delivery came the next day for me, and free of charge! Will buy again in the future. I love all of their styles, I am so excited to have discovered this website!
It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!
I love this online store! What's not to love about this website? There is a wide range of clothing to choose from, the dresses are gorgeous and highly flattering, and the quality is exceptional! I've had bad experiences with shipping from other online stores before, so I was surprised at how quickly my items arrived. Excellent and efficient service: I will 100% order again at my new favorite online clothing store :)
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

