Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Camila S.
Unfollow Camila S.
Share Review
Report Review

Many thanks to everyone who has taken the time to write their comments and share their experience. Learning from some bad experiences of mine, I now review other people's comments and experience before spending my money. Many thanks to this online boutique, they have saved me time, frustration and money, it is definitely the only website that I recommend!

Date of experience: March 4, 2021
Washington
1 review
0 helpful votes
Follow Scarlett A.
Unfollow Scarlett A.
Share Review
Report Review

I had no problem with this website. My dress arrived in about fourteen days and in fantastic condition. The clothing on this site is plain, so I anticipated that the material should be of cheaper quality and better than anticipated.

Date of experience: March 4, 2021
Canada
1 review
0 helpful votes
Follow Anna J.
Unfollow Anna J.
Share Review
Report Review

90% of goods had good quality,
March 4, 2021
Updated review

Good over all experience, easy to order, only thing is some t-$#*!s dont have stitching wish makes a weird look.

Date of experience: March 4, 2021

A very very very happy wife
February 11, 2021
Previous review

A very very very happy wife

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Share Review
Report Review

Shipping charge
March 4, 2021
Updated review

Your shipping charge is way out of line. Dont know that I want to order again and pay those charges.

Date of experience: March 3, 2021

Your shipping charge is way out of line
February 10, 2021
Previous review

Your shipping charge is way out of line.

Date of experience: February 10, 2021
Australia
1 review
0 helpful votes
Follow Nancy B.
Unfollow Nancy B.
Share Review
Report Review

Fantastic
March 3, 2021
Updated review

The T shirts are great and exactly as advertised. I highly recommend them for both the quality of the product but also the after sales service. I would have no hesitation to purchase from them again.

Date of experience: March 3, 2021

Quick and easy
February 9, 2021
Previous review

Quick and easy

Date of experience: February 8, 2021
Pennsylvania
1 review
0 helpful votes
Follow Diane V.
Unfollow Diane V.
Share Review
Report Review

Partially Satisfied
April 2, 2021
Updated review

Some items do not look like the picture and size doesn't seem true. I also only got part of my order after waiting 23 days.

Date of experience: March 3, 2021

Great items
February 9, 2021
Previous review

Great items

Date of experience: February 8, 2021
California
1 review
0 helpful votes
Follow Sol M.
Unfollow Sol M.
Share Review
Report Review

Really perfection!
April 2, 2021

Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR

Date of experience: March 3, 2021
California
1 review
0 helpful votes
Follow Lauren S.
Unfollow Lauren S.
Share Review
Report Review

I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.

Date of experience: March 3, 2021
Illinois
1 review
0 helpful votes
Follow dm s.
Unfollow dm s.
Share Review
Report Review

Lillicloth specifically advertised "leather shoes".
I foolishly bought three pairs, expecting lower quality but real leather.
The shoes fell apart under light wear immediately and I could see that the paint over plastic foam was peeling, and the soles came off at the toe and heel. It was clear that there was no leather in this shoe at all. It looked like leather but was not leather anywhere.
The company refused a return or refund and I understand that any refunds they do require shipping product to China.
Bad product quality.
False advertising.
Poor or non-existent customer service.
I recommend not doing business with Lillicloth.

Bad actors in the real world.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Oregon
2 reviews
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

Some of your color links are incorrect
Pictures and descriptions do not match some of the items sent.
All of the clothes have a very heavy chemical smell.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021

Some of your color links are incorrect
March 11, 2021
Previous review

Some of your color links are incorrect

Date of experience: February 8, 2021
Czechia
1 review
0 helpful votes
Follow Sayi A.
Unfollow Sayi A.
Share Review
Report Review

I m very happy with this website, this is the second time I have bought clothes here, and like the first time, everything went smoothly!

Date of experience: March 3, 2021
Australia
1 review
0 helpful votes
Follow Anna T.
Unfollow Anna T.
Share Review
Report Review

Happy
March 3, 2021
Updated review

Happy with price, product and service. Not so happy about delivery time, but that's not their fault.

Date of experience: March 2, 2021

Pretty good!
February 10, 2021
Previous review

Pretty good!

Date of experience: February 9, 2021
Wisconsin
1 review
0 helpful votes
Follow Nancy Z.
Unfollow Nancy Z.
Share Review
Report Review

Lilicloth blouses
March 3, 2021
Updated review

Easy to purchase, long time to receive product. Not completely user friendly on website. Probably won't order anything again. Won't recommend to friend.

Date of experience: March 2, 2021

Lilicloth lite weight sweatshirt
January 9, 2021
Previous review

Easy website to use, easy to order nice soft sweatshirt, item as advertised. I love the saying on the shirt.

Date of experience: January 9, 2021

Not quite completely user friendly
December 18, 2020
Previous review

Not quite completely user friendly

Date of experience: December 17, 2020
Australia
1 review
0 helpful votes
Follow Rebecca Y.
Unfollow Rebecca Y.
Share Review
Report Review

Not so great
March 2, 2021
Updated review

Not so great
Despite checking to make sure prices quoted were AUD, I was charged USD
When I emailed a complaint, was simply told what I'd already figured out - that it was USD, not AUD!

Date of experience: March 2, 2021

So far so good...
February 9, 2021
Previous review

So far so good...

Date of experience: February 9, 2021
California
1 review
0 helpful votes
Follow Galatea S.
Unfollow Galatea S.
Share Review
Report Review

Sometimes I find it difficult to buy things because I have a small frame and a small bust, the quality of the clothes on this website is good, and most importantly, the photos online do not lie. Shipping is a great way to win me over too. I'm impatient, so having my clothes on in a couple of weeks is perfect.

Date of experience: March 2, 2021
Texas
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Products received
April 1, 2021
Updated review

The items shown on the site looked very nice. The prices are reasonable. HOWEVER, the products I received are of very poor quality materials and definitely not as they appear on the shopping site. I was extremely disappointed and will never shop here again.

Date of experience: March 2, 2021

I'm happy with the shopping experience EXCEPT I was...
February 8, 2021
Previous review

I'm happy with the shopping experience EXCEPT I was offered 20% off any order in the email I received, but when I tried to apply the code, it wasn't accepted.

Date of experience: February 8, 2021
New York
1 review
0 helpful votes
Follow Camille C.
Unfollow Camille C.
Share Review
Report Review

One of my favorite websites. Very friendly staff and good quality clothes. The best attitude of my life, I will buy here beautiful and unique clothes!

Date of experience: March 2, 2021
California
1 review
0 helpful votes
Follow Grecia A.
Unfollow Grecia A.
Share Review
Report Review

Amazing! So good quality and free shipping. Such good quality products are actually what appears in the photos on the website! The size of my dress was correct. Delivery came the next day for me, and free of charge! Will buy again in the future. I love all of their styles, I am so excited to have discovered this website!

Date of experience: March 2, 2021
Georgia
1 review
0 helpful votes
Follow Alana T.
Unfollow Alana T.
Share Review
Report Review

It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

100% RECOMMENDED.
March 31, 2021

I love this online store! What's not to love about this website? There is a wide range of clothing to choose from, the dresses are gorgeous and highly flattering, and the quality is exceptional! I've had bad experiences with shipping from other online stores before, so I was surprised at how quickly my items arrived. Excellent and efficient service: I will 100% order again at my new favorite online clothing store :)

Date of experience: March 1, 2021