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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love the unique designs on the t-shirts. I am a person who loves wordy inspirational, positive sayings. So glad that I purchased my t-shirts from Lilicloth.
Love the unique designs on the t-shirts.
All staff are incredibly welcoming and extremely helpful in answering questions via email. The clothing design, has been wonderful from the moment I ventured!
For the most part, spectacular clothes, a reliable online boutique to buy clothes from outside. It is a very good website, I will be a faithful buyer!
Well it's hard to order stuff you press on it and nothing happen then I ordered one put tow on it cancelled one took it out completely.
Well it's hard to order stuff you press on it and nothing happen then I ordered one put tow on it cancelled one took it out completely.
The item was not explained or photographed well. It was more like long sleeve thermal wear than an outer top. I'm giving it to charity rather than returning it. Less trouble. Also, it didn't have a garment tag as required for a return.
Very easy to shop and find interesting clothing. Found the add on my phone and found a top for my daughter. Suited her.
Easy, Shopping on Lilicloths website was fun. Items had different colors and sizes. The sizes included measurements so I didn't have to guess if it would fit. Easy to order and was delivered in a timely manner.
Easy ordering, however I was disappointed with the quality of the shirt. It looked like a sweatshirt, but was a think weight fabric unfinished at both sleeve and hem. Too bad because the shirt looked so cute in the ad online.
Very happy
Love all the garments. Underestimated the shoe size though. Cute shoes and I would like another pair in a size bigger. If possible.
Great to shop with you and to be able to purchase lots of beautiful pieces for my granddaughters birthday (12) when my budget is minimal.
Thank you I'm sure she will love them and I will be the coolest Nanna (GiGi)
Xx
It's Okay. Would like faster delivery. Product is of good quality. I bought for my daughter and granddaughter and they enjoyed it
I ordered at this online boutique for the first time 2 weeks ago. The skirt was exactly the same as the one shown on the website and of great quality. Shipping was also fast. I WILL DEFINITELY BUY AGAIN!
I love the new belt that I bought to match my favorite pants. Easy to navigate online boutique and excellent service:-)
The site is great just wondering if I have the right sizes nad what sort of quality the shiorts will be - had really bad experiences online shopping but yoru Ts look so cute i'm gonna risk it again
The site is great just wondering if I have the right sizes nad what sort of quality the shiorts will be - had really bad experiences online shopping but yoru Ts look so cute i'm gonna risk it again
Hope they all fit! Return info? Regarding a return that I've been trying to make for over a week they accidentally sent me two of the same orders and charged me for both orders I do not want both orders I only wanted one I've been trying to send it back to no avail
Website did not work well. It was difficult to put together all the things that I wanted. I had to try 3 forms of payment before you would accept one, and they were all good. I did not get a 4th or 5th item free like you said I would. I got a shirt I did not mean to order.
Website did not work well. It was difficult to put together all the things that I wanted. I had to try 3 forms of payment before you would accept one, and they were all good. I did not get a 4th or 5th item free like you said I would
I just had to write and say how impressed I am with my first online order here. The quality of the clothing coupled with the fantastic value for money is second to none. I can't wait to place my next order. Thank you for providing clothes that fit me and look fabulous... I love and enjoy shopping from here.
I am very satisfied with your customer service. So far my clothing orders have been good. I have recommended this site to many friends and would urge others to do so as well.
My first order so hoping the quality is good, and it is. Now I will purchase a different one for a friend
My first order so hoping the quality is good
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

