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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Virginia
1 review
0 helpful votes
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Excellent honest customer service, great prices, fast shipping, I received exactly what I ordered. Thank you

Date of experience: March 8, 2021
Australia
2 reviews
0 helpful votes
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Well done. Thank you
March 9, 2021
Updated review

Yes, it was easy to place an order and I received notification when the delivery started BUT nothing after that until I called into the Post Office with the notification that a parcel was waiting for me.
There probably needs to be an in-between tracking to say that it has arrived or whatever.
Overall I was quite satisfied.
Much appreciated

Date of experience: March 8, 2021

Easy to place an order
February 16, 2021
Previous review

Easy to place an order

Date of experience: February 15, 2021
Kansas
3 reviews
0 helpful votes
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Satisfied
April 8, 2021
Updated review

No problems, I'm not sure I like all the fabrics, I prefer 100% cotton. Most are blends, which is okay.

Date of experience: March 8, 2021

Website had glitches
March 17, 2021
Previous review

Website had glitches

Date of experience: February 15, 2021
Washington
1 review
0 helpful votes
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Rubish
April 8, 2021

This site showed up on my Twitter feed just as I was looking for a gift for my wife. Great pictures, good prices. I showed her the dress online she liked it very much. It was supposed to arrive on February 23. It showed up on March 8. It was very lightweight cheap printed fabric. The dress in the catalogue appeared to be embroidered. No pockets, no lining stitched together in pieces. It looked like a copy of the nice dress they had on display. It only cost a little over $40. So I guess you get what you pay for but I will never deal with this misleading vendor again.
On the upside the sizing was good and order tracking worked okay.
But the quality was sub par

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
District of Columbia
1 review
0 helpful votes
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The clothes I bought there are very well made, the accessories and shoes are great, but my favorite is the clothes, I always come to this store for dresses or pants and blouses.

Date of experience: March 8, 2021
Australia
1 review
0 helpful votes
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Gift
March 8, 2021
Updated review

My purchase was part of a gift for my daughters birthday. She loved the items but won't be able to use them just yet as they are winter things

Date of experience: March 8, 2021

Easy to purchase on website
February 13, 2021
Previous review

Easy to purchase on website. Will be interested in how long it takes to receive my goods

Date of experience: February 12, 2021
Australia
1 review
0 helpful votes
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GREAT sITE
March 8, 2021
Updated review

Great site with many choices. Very easy to navigate & prices are fantastic with the additional discounts on offer.

Date of experience: March 8, 2021

Great site with many choices
February 15, 2021
Previous review

Great site with many choices. Very easy to navigate & prices are fantastic with the additional discounts on offer.

Date of experience: February 14, 2021
Australia
1 review
0 helpful votes
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Gift giving at a distance!
March 8, 2021
Updated review

Prior to delivery - So far, so good!
Post delivery -Worked smoothly and on time. Great way of giving when physically distanced.

Date of experience: March 7, 2021

So far, so good!
February 15, 2021
Previous review

So far, so good!

Date of experience: February 14, 2021
Canada
1 review
0 helpful votes
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Very pleased with my order
March 8, 2021
Updated review

Most of the items were gifts and highly appreciated. I enjoy the novelty of many of the featured items.

Date of experience: March 7, 2021

Had a bit of trouble entering multiples and getting...
December 7, 2020
Previous review

Had a bit of trouble entering multiples and getting back to continue shopping but all good

Date of experience: December 7, 2020
Singapore
1 review
0 helpful votes
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Excellent company!
April 6, 2021

My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.

Date of experience: March 7, 2021
Missouri
1 review
0 helpful votes
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Highly recommended.
April 6, 2021

This online boutique has pleasantly surprised me, in the photos you can not see all the details of the skirts that I ordered and they are beautiful, original, a different color combination, comfortable, soft and the XL like all, thin, high waist, le It has liked it a lot, I hope it brings more products because its price quality is highly recommended, thank you

Date of experience: March 7, 2021
New York
1 review
0 helpful votes
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I really like that all the clothes here are super cheap, the fabric of most of my blouses is a silk-like fabric that keeps you warm, this website really tries to please me!

Date of experience: March 7, 2021
Arizona
1 review
0 helpful votes
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I found on this website many clothes that are cheaper than those bought in a physical store, I especially like tank tops, they have good quality

Date of experience: March 7, 2021
Washington
1 review
0 helpful votes
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Very comfortable and cool shirts... This is my second purchase on this clothing page on the internet... They are my favorites...

Date of experience: March 7, 2021
Minnesota
1 review
0 helpful votes
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It took one, two and three months to receive items from this order. In the most recent shipment I discovered that the garment was printed "MAM Bear" accurate to the photo because the model had flowing hair covering up where the last "A" would naturally be. It was advertised as "Mama Bear" not "MAM Bear" in the item description. I contacted Lilicloth about the problem to see if it was a mistake. They offered me a 15% refund. I also learned through this correspondence that one final item was out of stock. Thanks for keeping my money and not informing me of this. Naturally, I requested a full refund for both items and asked for a RMA# (at their expense due to their error) so I could return the "MAM Bear" hoodie. Their reply: "we will increase your refund to 35%, do you accept?" No, I want a full refund. Their reply: "we will increase your refund to 25%, do you accept?" Who is doing the math here? I want a full refund and to be able to send back their misadvertised garment. Clearly, Lilicloth has a unique perspective about customer service. When all is good and processed properly, I'm sure most people are happy with the products and company. But if you have a problem, all I got was a runaround. Next step, let the credit card company handle this problem. I tried, in good faith, four times to assist in settling this problem. If I had made the mistake I would have gladly paid for the shipping myself. However, this was their mistake. I won't pay for their mistake. They won't have a repeat customer here.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2021
California
1 review
0 helpful votes
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Lilicloth Ordering.
April 6, 2021
Updated review

Website can be hard to navigate. Items keep changing as I'm trying to choose color/size & look at products. Frustrating. Thank you.
Stay Well.

Date of experience: March 7, 2021

Website can be hard to navigate
March 15, 2021
Previous review

Website can be hard to navigate. Items keep changing as I'm trying to choose color/size & look at products. Frustrating. Thank you.
Stay Well.

Date of experience: February 12, 2021
Illinois
1 review
0 helpful votes
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CLOTHING AND DISPLAY
March 7, 2021
Updated review

I THINK IT WOULD VERY VERY NICE IF YOU COULD SEE THE SHIRTS AND TOPS IN THE BACK ALSO, AND IT WOULD BE NICE IF YOU COULD SEE THEM HANGING STRAIGHT DOWN INSTEAD OF ALWAYS PULLED UP WITH SOMEONE'S HAND STUCK IN THE POCKET AND THEN YOU CAN'T SEE HOW LONG THEY FIT.
ALSO, NOW THAT I HAVE REC'D MY ORDER, FORTUNATELY THE ITEMS WERE ACCEPTABLE, BUT THE MATERIAL IS VERY THIN FOR A "SWEATSHIRT" AND I NORMALLY WEAR A LARGE, THANKFULLY ORDERED A 2XL AND THEY ARE DOABLE...

Date of experience: March 6, 2021

I THINK IT WOULD VERY VERY NICE IF YOU COULD SEE THE...
March 16, 2021
Previous review

I THINK IT WOULD VERY VERY NICE IF YOU COULD SEE THE SHIRTS AND TOPS IN THE BACK ALSO, AND IT WOULD BE NICE IF YOU COULD SEE THEM HANGING STRAIGHT DOWN INSTEAD OF ALWAYS PULLED UP WITH SOMEONE'S HAND STUCK IN THE POCKET AND THEN YOU CAN'T SEE HOW LONG THEY FIT.

Date of experience: February 13, 2021
Canada
1 review
0 helpful votes
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Loved my hat.
March 7, 2021
Updated review

Uneventful, went well and very happy as with this purchase. Recommend this company for any purchase

Date of experience: March 6, 2021

To many times of typing in address
February 14, 2021
Previous review

To many times of typing in address

Date of experience: February 13, 2021
Australia
1 review
0 helpful votes
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Rip off! Do not buy from them
April 6, 2021

I bought 2 sweaters from them, they were supposed to be faded look cotton sweaters, the products were nothing like those advertised, they were not faded, different colours, and cheap synthetic fabric. I contacted them to complain and they sent a vague and unhelpful email - I'm stuck with these rubbish tops.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Indiana
1 review
0 helpful votes
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FUN SHOPPING EXPERIENCE
March 7, 2021
Updated review

Great selection of cute items that are different and fun! Nice quality and easy website to shop on!

Date of experience: March 6, 2021

Great selection, easy website to shop
February 14, 2021
Previous review

Great selection, easy website to shop

Date of experience: February 13, 2021