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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The cloths are really cute online but not in real life. Very cheaply made! I ordered 2LL because from past experience when I have ordered clothing from China, they have been way too small. Everything I received is way too big. Which I guess is good, but not in my case. I will not be ordering from them again. I ordered over a month ago snd 2 of my items are still not here.
I ordered an extra large T-shirt (cotton) and what I received was a stretchy shirt that had XL on the tag but that shirt did not fit my size 12 friend. I am SOOOO disappointed. I just learned that I won't order from this business again.
I would rather be able to put in my credit card address and a different shipping address without having to go through Paypal.
I would rather be able to put in my credit card address and a different shipping address without having to go through Paypal.
Very easy to find what I wanted. And to place the order. And the quality was impressive. It was a great gift.
Very easy to find what I wanted. And to place the order
So far so good. Shipping took a little longer than stated. But product was worth the wait. Thank you.
So far so good. Everyone is happy...…………………………………………………………………………………………………………………………………………………………………..
DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They never shipped my large order and then they refused to refund my money. Completely unacceptable. I own a retail business and I would never treat a customer this way. How dare they offer me neither my order or my money back!
I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!
Some companies on the Internet vary the product or do not ship it. But this online boutique quickly solves problems, apart from the fact that all their clothes are great, especially the dresses...
Very smooth shopping and delivery experience, and the product fit the price paid. Would appreciate seeing the clothing on large sized models.
Shopping and paying was easy. Waiting to see how delivery goes
Kept getting lost. Your site kept taking to places I had no interest in and had a hard time finding my way back.
Kept getting lost. Your site kept taking to places I had no interest in and had a hard time finding my way back.
I was expecting cotton or cotton blend shirts but shirts were made of polyester. Was disappointed in the fabric.
There were a number of times where I clicked and the page was unavailable
It fits very well and is very comfortable! The best thing was the price I paid, very low! I highly recommend it.
Oh what a most terrible, awful, very bad experience. Clothing arrived 30 day's after ordering. Communication is nil. "Customer Service" has to be a robot or these people are AI's. They "mass generated" a reply to my complaint of the toxic chemicals they use on their clothing. Policy states "buyer pays return shipping" BYW: $74.35 back to CHINA which is why we shop in the USA right. Lesson learned.
Poor, poor quality clothing and they stick it to ya' if you are not satisfied. Seriously the worst company ever!
I've always had good experiences with your clothing, but this time not so much. The fact that I can't exchange without paying for shipping is ridiculous. So I will not reorder.
So many choices and really Love your clothes
Site is a little difficult to navigate. BUT I figured it out and hope the shirts are as beautiful as the pics.
Site is a little difficult to navigate. BUT I figured it out and hope the shirts are as beautiful as the pics.
Thank you for the excellent service provided by your team, excellent sweater, timely delivery, and good customer service. I will definitely come back here for another online purchase.
Delivered earlier than expected. I got exactly what I asked for. I would use this website again to buy cute clothes. Excellent client service.
Slow to load (internet)but managed to find lots of things that I wanted.
Unfortunately the quality is so substandard I don't even want to give it to my local charity.
I'd love to return the whole order.
Slow to load (internet)but managed to find lots of things that I wanted.
Unfortunately the quality is so substandard I don't even want to give it to my local charity.
I'd love to return the whole order.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

