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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Michigan
1 review
0 helpful votes
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Nothing like the pics
April 10, 2021
Updated review

The cloths are really cute online but not in real life. Very cheaply made! I ordered 2LL because from past experience when I have ordered clothing from China, they have been way too small. Everything I received is way too big. Which I guess is good, but not in my case. I will not be ordering from them again. I ordered over a month ago snd 2 of my items are still not here.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021

Website wouldn't load sometimes
March 12, 2021
Previous review

Website wouldn't load sometimes

Date of experience: February 10, 2021
Georgia
1 review
0 helpful votes
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Size Matters
April 9, 2021
Updated review

I ordered an extra large T-shirt (cotton) and what I received was a stretchy shirt that had XL on the tag but that shirt did not fit my size 12 friend. I am SOOOO disappointed. I just learned that I won't order from this business again.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021

Website easy to use, thank you!
February 17, 2021
Previous review

Website easy to use, thank you!

Date of experience: February 17, 2021
Arizona
1 review
0 helpful votes
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Very comfy
April 9, 2021
Updated review

I would rather be able to put in my credit card address and a different shipping address without having to go through Paypal.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021

I would rather be able to put in my credit card address...
March 19, 2021
Previous review

I would rather be able to put in my credit card address and a different shipping address without having to go through Paypal.

Date of experience: February 17, 2021
Canada
1 review
0 helpful votes
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Great gift for a dog lover
March 10, 2021
Updated review

Very easy to find what I wanted. And to place the order. And the quality was impressive. It was a great gift.

Date of experience: March 10, 2021

Very easy to find what I wanted
February 17, 2021
Previous review

Very easy to find what I wanted. And to place the order

Date of experience: February 17, 2021
Kansas
1 review
0 helpful votes
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Fun Cat tees
March 10, 2021
Updated review

So far so good. Shipping took a little longer than stated. But product was worth the wait. Thank you.

Date of experience: March 10, 2021

For cat lovers
January 20, 2021
Previous review

So far so good. Everyone is happy...…………………………………………………………………………………………………………………………………………………………………..

Date of experience: January 20, 2021

So far so good
December 14, 2020
Previous review

So far so good.

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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Horrible!
April 9, 2021

DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They never shipped my large order and then they refused to refund my money. Completely unacceptable. I own a retail business and I would never treat a customer this way. How dare they offer me neither my order or my money back!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
California
1 review
0 helpful votes
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Good website.
April 9, 2021

I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!

Date of experience: March 10, 2021
Georgia
1 review
0 helpful votes
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I love them all!
April 9, 2021

Some companies on the Internet vary the product or do not ship it. But this online boutique quickly solves problems, apart from the fact that all their clothes are great, especially the dresses...

Date of experience: March 10, 2021
Israel
1 review
0 helpful votes
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Positive experience
March 10, 2021
Updated review

Very smooth shopping and delivery experience, and the product fit the price paid. Would appreciate seeing the clothing on large sized models.

Date of experience: March 10, 2021

Shopping and paying was easy
February 17, 2021
Previous review

Shopping and paying was easy. Waiting to see how delivery goes

Date of experience: February 17, 2021
Colorado
1 review
0 helpful votes
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The website looks and feels great with even better customer service looking to help anyway! I'll be buying tons of clothes here again in the future

Date of experience: March 10, 2021
New York
2 reviews
0 helpful votes
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Kept getting lost. Your site kept taking to places I had no interest in and had a hard time finding my way back.

Date of experience: March 9, 2021

Kept getting lost
March 17, 2021
Previous review

Kept getting lost. Your site kept taking to places I had no interest in and had a hard time finding my way back.

Date of experience: February 15, 2021
Canada
1 review
0 helpful votes
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Quality of merchandise
April 8, 2021
Updated review

I was expecting cotton or cotton blend shirts but shirts were made of polyester. Was disappointed in the fabric.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021

There were a number of times where I clicked and the...
February 16, 2021
Previous review

There were a number of times where I clicked and the page was unavailable

Date of experience: February 16, 2021
California
1 review
0 helpful votes
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It fits very well and is very comfortable! The best thing was the price I paid, very low! I highly recommend it.

Date of experience: March 9, 2021
Oregon
3 reviews
1 helpful vote
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Oh what a most terrible, awful, very bad experience. Clothing arrived 30 day's after ordering. Communication is nil. "Customer Service" has to be a robot or these people are AI's. They "mass generated" a reply to my complaint of the toxic chemicals they use on their clothing. Policy states "buyer pays return shipping" BYW: $74.35 back to CHINA which is why we shop in the USA right. Lesson learned.
Poor, poor quality clothing and they stick it to ya' if you are not satisfied. Seriously the worst company ever!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Missouri
1 review
0 helpful votes
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Disappointed
April 8, 2021
Updated review

I've always had good experiences with your clothing, but this time not so much. The fact that I can't exchange without paying for shipping is ridiculous. So I will not reorder.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021

So many choices and really Love your clothes
February 16, 2021
Previous review

So many choices and really Love your clothes

Date of experience: February 16, 2021
Texas
1 review
0 helpful votes
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LIKED THE PRODUCTS
March 9, 2021
Updated review

Site is a little difficult to navigate. BUT I figured it out and hope the shirts are as beautiful as the pics.

Date of experience: March 9, 2021

Site is a little difficult to navigate
February 8, 2021
Previous review

Site is a little difficult to navigate. BUT I figured it out and hope the shirts are as beautiful as the pics.

Date of experience: February 8, 2021
Utah
1 review
0 helpful votes
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Thank you for the excellent service provided by your team, excellent sweater, timely delivery, and good customer service. I will definitely come back here for another online purchase.

Date of experience: March 9, 2021
Washington
1 review
0 helpful votes
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The sweaters I bought are beautiful, they meet and exceed my expectations. The good quality, the vivid color, the purchasing process of everything was wonderful. Thank you!

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Delivered earlier than expected. I got exactly what I asked for. I would use this website again to buy cute clothes. Excellent client service.

Date of experience: March 8, 2021
Canada
1 review
1 helpful vote
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Ok delivery, terrible quality. I can't use any of it.
April 8, 2021
Updated review

Slow to load (internet)but managed to find lots of things that I wanted.
Unfortunately the quality is so substandard I don't even want to give it to my local charity.
I'd love to return the whole order.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2021

Ok delivery, terrible quality. I can't use any of it.
March 25, 2021
Previous review

Slow to load (internet)but managed to find lots of things that I wanted.
Unfortunately the quality is so substandard I don't even want to give it to my local charity.
I'd love to return the whole order.

Date of experience: February 23, 2021