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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Pictures make clothing look better than in reality. Some things fit, some did not. Learned to seriously examine the picture. Also most tops fir small. I'm not a big person, and would advise going up a size. Some things were super cute. Took over a month to receive order.
A little hard at first to understand how works. You hit return button, doesn't go back you scroll down.
These looked like they would have different materials seen together for a bohemian look. Instead is a printed pattern on polyester, not even fit for Walmart. Buttons sewn loosely. Will not wear. Will donate. Too much trouble to return.
Site was very easy to navigate and loved the email updates to let me know when my package was coming.
I like having a lot to choose from in the wide clothing categories at this online boutique. There are a lot of great options and sometimes choosing just one is difficult, so I usually end up with two or more items than I originally planned.
First time shopper and was disappointed in the sizing as most places I order size large is always true to my size and the two tops I received were somewhat smaller than usual for a large and was going to send back but did not wan to pay for return shipping charges.
First time shopper and looking forward to receiving my order
Everything perfect with my online purchase. The pants perfectly packed. The order arrived in a very short time. Highly recommended
I was extremely surprised to get an email asking if I had received my order. I hadn't at the time. But was asked to wait 48 hours and then respond. My order came the next day.
Rather cumbersome to move thru the payment process
The pieces on this clothing website are very fashionable. Especially the dresses. The services are efficient and without delivery delays.
An excellent online store, items at an affordable price, with pleasant discounts, and usually of good quality!
Great and Quick, everything went well except out of the several different shirts one was to small and one was to large. But I guess that was a manufacturing mistake and not lilicoth.
Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.
The hat is a wonderful addition to my winter/spring outerwear. It's variety in wearing styles is wonderful.
Love the clothes, but the sizes are not true to size. I ordered 3x, I'm 2X and the clothes is to small for me and my daughter who wears XL.
So many choices! I thought I'd be back! Cannot get a response from customer service for return. Size is waaaay smaller than an XL
I love everything I have ordered for myself & my daughters! There are so many different styles to choose from.
I love everything I have ordered for myself & my daughters!
Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!
Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!
I received my four shirts (all size medium) and they were way too big. I then started the process of returning them. I would have ordered an XS, but that was not an option. The only way to return them is to ship them back to China. They said that I would be responsible for not only the shipping charges, but also the customs and duty charges as well. Customer service was not able to give me an estimate of how much it would all cost to return them. Having lived internationally, it is not uncommon to have customs fees equal to 100% of the value of the goods. So they offered me a 15% refund and increased it up to 30%, which I ended up taking, just to be done with them. I will never order from them again!
Deceiving photos! Actual products were very, very poor in quality. Total disappointment! Do not order anything from this site!
The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.
The website worked without glitches when I tried to pay, and there were no unexpected surprises. So far this is five stars.
The website worked without glitches when I tried to pay, and there were no unexpected surprises. So far this is five stars.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

