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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Michigan
1 review
0 helpful votes
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Pictures deceiving
April 13, 2021
Updated review

Pictures make clothing look better than in reality. Some things fit, some did not. Learned to seriously examine the picture. Also most tops fir small. I'm not a big person, and would advise going up a size. Some things were super cute. Took over a month to receive order.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021

A little hard at first to understand how works
February 19, 2021
Previous review

A little hard at first to understand how works. You hit return button, doesn't go back you scroll down.

Date of experience: February 19, 2021
Florida
1 review
2 helpful votes
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Just printed on, cheaply sewn
April 13, 2021
Updated review

These looked like they would have different materials seen together for a bohemian look. Instead is a printed pattern on polyester, not even fit for Walmart. Buttons sewn loosely. Will not wear. Will donate. Too much trouble to return.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021

Easy shopping experience
February 21, 2021
Previous review

Easy shopping experience

Date of experience: February 21, 2021
Canada
1 review
0 helpful votes
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Loved the email updates
March 14, 2021
Updated review

Site was very easy to navigate and loved the email updates to let me know when my package was coming.

Date of experience: March 14, 2021

Site easy to navigate
February 21, 2021
Previous review

Site easy to navigate

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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Original quality.
April 12, 2021

I like having a lot to choose from in the wide clothing categories at this online boutique. There are a lot of great options and sometimes choosing just one is difficult, so I usually end up with two or more items than I originally planned.

Date of experience: March 13, 2021
Pennsylvania
1 review
0 helpful votes
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First time shopper and was disappointed in the sizing as most places I order size large is always true to my size and the two tops I received were somewhat smaller than usual for a large and was going to send back but did not wan to pay for return shipping charges.

Date of experience: March 13, 2021

First time shopper and looking forward to receiving...
February 20, 2021
Previous review

First time shopper and looking forward to receiving my order

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Everything perfect with my online purchase. The pants perfectly packed. The order arrived in a very short time. Highly recommended

Date of experience: March 13, 2021
Georgia
1 review
0 helpful votes
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Shoppping at Lilicloth
March 13, 2021
Updated review

I was extremely surprised to get an email asking if I had received my order. I hadn't at the time. But was asked to wait 48 hours and then respond. My order came the next day.

Date of experience: March 12, 2021

Rather cumbersome to move thru the payment process
March 17, 2021
Previous review

Rather cumbersome to move thru the payment process

Date of experience: February 15, 2021
Canada
1 review
0 helpful votes
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Very fashionable
April 11, 2021

The pieces on this clothing website are very fashionable. Especially the dresses. The services are efficient and without delivery delays.

Date of experience: March 12, 2021
Armenia
9 reviews
3 helpful votes
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An excellent
March 14, 2021

An excellent online store, items at an affordable price, with pleasant discounts, and usually of good quality!

Date of experience: March 12, 2021
Florida
1 review
0 helpful votes
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Product review
March 12, 2021
Updated review

Great and Quick, everything went well except out of the several different shirts one was to small and one was to large. But I guess that was a manufacturing mistake and not lilicoth.

Date of experience: March 12, 2021

Great and Quick
February 17, 2021
Previous review

Great and Quick

Date of experience: February 17, 2021
Georgia
1 review
0 helpful votes
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Good company.
April 11, 2021

Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.

Date of experience: March 12, 2021
Massachusetts
1 review
0 helpful votes
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Many amazing things at very good prices.
March 12, 2021
Updated review

The hat is a wonderful addition to my winter/spring outerwear. It's variety in wearing styles is wonderful.

Date of experience: March 11, 2021

Too many nice things! 1
February 18, 2021
Previous review

Too many nice things! 1

Date of experience: February 18, 2021
New Mexico
2 reviews
0 helpful votes
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Clothes
March 12, 2021
Updated review

Love the clothes, but the sizes are not true to size. I ordered 3x, I'm 2X and the clothes is to small for me and my daughter who wears XL.

Date of experience: March 11, 2021

Love the clothes
February 19, 2021
Previous review

Love the clothes

Date of experience: February 18, 2021
Michigan
1 review
0 helpful votes
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Was hoping I'd love my shirt
March 11, 2021
Updated review

So many choices! I thought I'd be back! Cannot get a response from customer service for return. Size is waaaay smaller than an XL

Date of experience: March 11, 2021

So many choices!
February 7, 2021
Previous review

So many choices! I'll be back!

Date of experience: February 7, 2021
Texas
1 review
0 helpful votes
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Great Styles
March 11, 2021
Updated review

I love everything I have ordered for myself & my daughters! There are so many different styles to choose from.

Date of experience: March 11, 2021

I love everything I have ordered for myself & my daughters!
January 13, 2021
Previous review

I love everything I have ordered for myself & my daughters!

Date of experience: January 12, 2021
Indiana
1 review
0 helpful votes
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Dissappointed
April 10, 2021
Updated review

Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2021

Your website state there was a code for $30 off of...
March 20, 2021
Previous review

Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!

Date of experience: February 18, 2021
Colorado
1 review
0 helpful votes
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Horrible!
April 10, 2021

I received my four shirts (all size medium) and they were way too big. I then started the process of returning them. I would have ordered an XS, but that was not an option. The only way to return them is to ship them back to China. They said that I would be responsible for not only the shipping charges, but also the customs and duty charges as well. Customer service was not able to give me an estimate of how much it would all cost to return them. Having lived internationally, it is not uncommon to have customs fees equal to 100% of the value of the goods. So they offered me a 15% refund and increased it up to 30%, which I ended up taking, just to be done with them. I will never order from them again!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2021
Georgia
1 review
0 helpful votes
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Total disappointment
April 10, 2021

Deceiving photos! Actual products were very, very poor in quality. Total disappointment! Do not order anything from this site!

Date of experience: March 11, 2021
Illinois
1 review
0 helpful votes
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The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.

Date of experience: March 11, 2021
Australia
1 review
0 helpful votes
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Fantastic service
March 11, 2021
Updated review

The website worked without glitches when I tried to pay, and there were no unexpected surprises. So far this is five stars.

Date of experience: March 11, 2021

The website worked without glitches when I tried to...
February 18, 2021
Previous review

The website worked without glitches when I tried to pay, and there were no unexpected surprises. So far this is five stars.

Date of experience: February 17, 2021