Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very easy to find my way to and around the website. There were so many clothes to choose from. My blouses were perfect and arrived within 16 days of my order.
I love this site. Good navigating through my first time experience. Page layout and ease of viewing, are a plus.
I love this site. Good navigating through my first time experience.
The quality of their product is trash. Long lead time to US. You incur expense to return to China. DON"T BUY!
Easy and quick to order. Hope it's legit. I did receive them quickly. The shirt runs small. I normally wear a medium. I ordered a large. It's snug.
One of the best online purchases I have made this year. A great shirt, looks and fits just as described on the website. The order was easy, the price was very reasonable, and the delivery was fast and flawless.
All good thank you, it arrived earlier and expected my granddaughter was very happy with it, we will purchase again
From selection to payment the experience was good. The goods arrived sooner than expected and I was informed all the way which was reassuring. My wife loves the product as do many of her friends. I have referred them onto your website.
Flawless transaction. Love the clothes. I'm sure you haven't seen the last of me! I shared lilicloth with others
Decent quality but the sizes are about 2 sizes smaller than listed. Very disappointed. Will not purchase from here again.
Great Stuff, reasonable prices and easy to navigate website. I'll be back.
The products were of good quality and sizing was good.
Overall the experience was good but the only slight issue was the lengthy delivery but this could be due to the covid issue. I think others reviews are a bit harsh as my experience was quite good and i will use Lilicloth again
So many choices, not enough in my size! Hope the 5XL will be big enough. Please make larger sizes!
So many choices, not enough in my size! Hope the 5XL will be big enough.
I love this online store, there are styles and designs of clothing here that I will never find in any physical store in my city! And much easier and more comfortable to buy!
Affordable gorgeous clothes on a friendly website with fast delivery. I just enjoy shopping for clothes online here, somehow I get addicted.
First time user of this site but seems to be ok although a bit expensive once it's converted to US dollars
First time user of this site but seems ok
Only three of four items have been received, so far. They don't fit and I was dissatisfied with the quality. I went to Tracking, to get return info. I got a message that I would be contacted within 48 hours. That was 4 days ago, but that same day, I got a phone call from someone, saying he would help me get my refund. I did everything he told me to do. He got remote access to my computer and a lot of information. He said he was putting the money in my account and then he told me he mistakenly put in $1000 too much and he wanted me to return it using 2 $500 gift cards, I called the cops. I soon discovered tht he had made over $500 in purchases using my debit card info. The bank got my money back and rep[aced
A dress is essential for me (in my office). Once I saw one on this website, I knew I had to have one. He was charming in person, the details are well thought out.
Placed an order day after Thanksgiving, it's mid March and I still haven't received this order. They answer every email with a run around. First one was let me alchemy with shipping l, now I'm passed off to logistics. Unbelievable! Please do not support this company!
Im very satisfied with my online purchases here. I have never bought clothes online, I have been shopping at this store for two years. For my first one, one of the skirts had a defect and I was able to return it for a refund with no problem. The clothes are very beautiful and original. There will certainly be more purchases in the future.
First purchase on site great uniques styles. Good products for the price will shop here again thank you!
First purchase on site great uniques styles. Can't wait to see order!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

