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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Ordered 2 tops on the same day. Received one, still waiting for the other top to show up? It's been about 2 months now and I am still waiting after sending numerous emails? To Lilicloth
I am happy with my experience with this clothing website, they have good service, they send my order well packaged, the clothes were of good quality and the accessories are good and carefully packaged.
I was very satisfied with the service received from this website. Customer service responded kindly and quickly to each of my inquiries, clothing is as described.
I have ordered several times and have been satisfied with the clothes. This time the shirt that came to me did not fit me. They responded immediately and resolved quickly. That was more than nice saving me a trip to the post office.
The dresses are amazing, the fabric, the design and the colors are exactly the same as the photo on this website, you get what you pay for
The skirt fits quite well, it fits well, they are comfortable and the fabric is of good quality, I have washed it several times and it is perfect.
I ordered several shirts and am very pleased with the quality of all! The price was great. Need to have an easy way to get back to shopping from checkout.
Need to have an easy way to get back to shopping from checkout.
It's difficult to return items as I cannot find where to ship back to.
I'd like to try ordering more of this process was easier.
Difficult to see all that is offered.
Certain tops had certain wordings, and only after scrolling for ages I could see different options. Sometimes I just wanted a plain shirt with no writing.
Buying online is easy, but trusting the online store that you haven't shopped from before is a bit difficult. Luckily this clothing website is a trusted online store that I found. All of his clothes are amazing in quality.
Very friendly and helpful online boutique. Great selection of dresses and accessories, the price is very fair...
A nice touch on this website is being able to easily choose many options, for example: long dress, coats, blouses among much more, the design I want depends entirely on me.
On this website they answered all questions quickly and made sure I understood. My dress took a while, but it arrived at my house in time to wear it to an event I had recently!
I spent over 60 dollars, site says anything over $48.93 includes free shipping. I was charged $12.99 for shipping.
I spent over 60 dollars, site says anything over $48.93 includes free shipping. I was charged $12.99 for shipping.
I love this online boutique, it has good quality clothes and fast delivery. In addition, the staff gives you a lot of help when you need it via email.
All was good I'm still waiting for my response on the men's sweatshirt spelling mistake tj be resolved?
It is pretty black and white I would think!
Things I wanted where out of stock in the colours I wanted.
The first time, but fun and liked the discounts\ Agree
Liked all my articles of clothing I purchased
The first time, but fun and liked the discounts
I HAVE RECEIVED A PARTIAL ORDER AND HOPE TO GET THE REST IN A FEW DAYS!
THE SHIRT AND SWEATSHIRT RUN BIG
I do not like the feeling of the cloth, but I knew what it was made of so that is my fault and not Lilicloth's.
So far this has been easy and efficient
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

