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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Salvia G.
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All my last 5 orders on this website were good. For the prices and with a decent return policy, chances are good that you will be very satisfied.

Date of experience: March 30, 2021
Georgia
2 reviews
0 helpful votes
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I ordered 3 tops, 1 for my wife and 2 for my daughter. The "sweatshirt" I ordered for my wife was a birthday present. I ordered it 2 weeks before her birthday, expecting this would be enough time, even though they are not amazon. I should have suspected differently as I checked out, as there was NO indication of any kind about when anything would be delivered. So, birthday came and went, and 2 weeks later the first package arrived. 2 of the items I ordered were included, the 3rd still MIA. The "sweatshirt" I ordered for my wife could NEVER be called a sweatshirt, it was thinner than some of my t-shirts. At best it was of 6 oz. Material. That is common "thickness" of t-shirt material. A heavy weight t-shirt will be 6.4oz. Additionally, it has now been another 3 weeks (now 7 weeks since placing the order) and the 3rd item still has not arrived and I have been completely ignored by their customer service. 4 email sent, NONE answered. I would not recommend this company to anyone.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2021
Virginia
3 reviews
7 helpful votes
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DONT BUY ANYTHING!
April 29, 2021

The worst experience I have every had. I ordered $$223.68 of merchandise that looked adorable on the website. It arrived and the quality is horrible. Paper thin, colors not bright at all, and the sizing is not even close. The size small are super wide and I cant even put in words the terrible quality. Forget returning it, the shipping cost and custom paperwork to Hong Kong is a nightmare. Lesson learned. I hope I have saved someone else this nightmare with my review. And, the worst customer service ever.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2021
Illinois
1 review
0 helpful votes
Follow Cala G.
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It's good to shop online here, and they provide good customer service and are available to answer your inquiry by email, impressed by the nice things and the service.

Date of experience: March 29, 2021
Illinois
1 review
2 helpful votes
Follow Yael C.
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I recommend them as the best online boutique I have bought, it has a wide variety of clothes at the best price. I bought some shoes and I am in love!

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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I love my new dress! It was perfect. Very light and comfortable. I got tons of compliments for it. You can see through the material, so the right underwear is a must. Overall, I couldn't be happier with this clothing website!

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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I ordered a pair of sweaters here and I love it! It is special and elegant! I also ordered some shirts and everything good. Love for this website!

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
Follow Lucrecia G.
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Online service and unimaginable dress in an industry where you have to accept what they give you, I trust this online boutique, I would buy again

Date of experience: March 27, 2021
Illinois
1 review
0 helpful votes
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Excellent internet service and awesome clothes! I found my favorite dress on this website! I was bummed that it only came in 2 colors or I would have bought more. I will add some more clothes to my wardrobe today!

Date of experience: March 27, 2021
GB
1 review
0 helpful votes
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Amazing company.
April 26, 2021

Adjustment. Long lasting. Amazing. Modern nature of insured clothing. Excellent website! I look forward to acquiring a fitted dress to wear at night next!

Date of experience: March 26, 2021
New Jersey
1 review
0 helpful votes
Follow Fiorela Y.
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Everything was fine with this clothing website. The clothes were delivered on time. Only one shirt is not the correct size. Thank you

Date of experience: March 26, 2021
Oregon
1 review
0 helpful votes
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Yes... clothes look so cute in the ads, BUT please don't be fooled by this China-based rip off company... AND. Sizing is way off and very inconsistent for plus sizes... most materials are very thin and cheap. The return policy only works IF you're willing to pay to send it back to China (avg. $60 per shipment). They try to offer different refund amounts (max is about 25% of what you paid, so in essence they are stealing 75% of your purchase.) Please don't be fooled. Read the reviews... most are negative. The positive ones are from people they hire to write enough reviews to bury and hide the true crappy reviews.

+1
Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2021
Canada
1 review
0 helpful votes
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I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.

Date of experience: March 25, 2021
West Virginia
1 review
0 helpful votes
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I ordered from this boutique on the web before, I like everything, my clothes are great. Shipping took about two weeks. I recently ordered from there again and I hope the clothing and shipping get better and better.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
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Everything is good!
April 23, 2021

The clothes in this boutique are absolutely lovely, the best service I have experienced on the web. Thanks!

Date of experience: March 24, 2021
California
1 review
0 helpful votes
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Thank you to this clothing website for your fast and efficient service! They have been as charming and dependable as the dress I bought from them!

Date of experience: March 24, 2021
Utah
1 review
0 helpful votes
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Excellent website
April 23, 2021

I bought a pants here that fit me perfectly. Website quick to answer questions, reliable, I find it very charming!

Date of experience: March 24, 2021
Canada
1 review
0 helpful votes
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BEWARE! Don't Buy! My personal experience dealing with Lilicloth has been one of frustration and utter disgust. Nearly impossible to return their products. Sift through the reviews and find out for yourself. These people will give you the turn around and claim that they want to help, but believe me, they do not. I tried for months to return their "below par" products, with repeated emails, and I got nowhere. After giving them an extremely bad review, they sent me a picture of a response by email (which was fake), saying I can return the products to a certain "Province" in China... No specific address and No clear instructions were included. Just a province in China. Unbelievable! This is like me asking you to call me, but I don't include my contact number. BEWARE! BEWARE! Lilicloth is grossly unfair.

Date of experience: March 24, 2021
Denmark
1 review
0 helpful votes
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Happy
April 23, 2021

It was everything I expected and more, the prompt delivery always makes me happy, thank you very much, I will order more in the future on your clothing website!

Date of experience: March 23, 2021
Canada
1 review
0 helpful votes
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Egg teeshirt
April 22, 2021

Please remove the teeshirt that refers to your mother's eggs must have expired. That is in very poor taste and incensitive to challenged people and people with downs.

Date of experience: March 23, 2021