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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The sweaters offered on this website for quality and customer service are readily available, efficient. I have ordered many times with no problems, will order again in the future.
I ordered a sweater that wasn't big enough and returned it. They expedited the return and credited my account. He was worried, but there was no need to worry. They were polite, efficient, and the solution to the problem was courteous and prompt. I will for sure buy from this clothing website again.
The shirt that I bought here is perfect, the customer service helped me to be more calm with my order. I am very happy to finally receive my online order, I am very satisfied.
This website has an excellent selection of clothing and the prices are much more competitive than any other website you have visited. Shipping was normal, no problems. I bought many clothes and they were all very well packed. Overall, a very positive shopping experience.
My daughter is happy with her new dress bought online here, she loves it so much that she does not want to take it off. I'll probably get something else for her and surprise her again. Good job on quality materials.
I have ordered many times in this online store and have never had any problems, shipping is quick and easy. The selection of clothes is also quite wide, great online service.
I have a blouse from this online boutique in a beautiful blush pink color, body-shaped and with a soft material. Great under a blazer to work during the milder months or just with a pencil skirt. I love.
They have a great online store with very wide options and competitive prices. The one time I received a damaged blouse, they responded quickly to my message and resolved the situation perfectly. It is a pleasure to buy from you.
This online clothing store was a great help, my mom and I shopped, she for her birthday dress and I ended up buying one too. In love with this website and the seasonal collection.
High quality clothing at reasonable prices. They also respond quickly and have very nice and very useful designs, excellent online experience.
I ordered a sundress and it arrived looking nothing like the picture. The material was shiny and slippery and the fit awful. Huge on the bottom and the top so tight I couldn't breathe. I knew immediately I wanted to return and followed the instructions that came with the item, They were supposed to send me return info and after trying 3 times, gave up and disputed charge with my credit card company. The claim was denied and with the letter from my bank came the return info which was to return at my expense to China... don't be fooled awful company to deal with and an inferior product!
Every time I shop online here I am happy. High quality clothing and excellent customer service. The delivery option is very good! This is my option to buy clothes online. Well done!
This online boutique has an excellent payment and refund system. I often shop here because they are really great to try and hassle free!
I received my dress purchased here very quickly. Made my day! The dress is very beautiful, it fits me perfectly, it fits my body very well. I love this online boutique
Very fast and efficient in handling my complaint. Received a full refund within a few days. I am pleased to see that the online boutique has changed the description of the material on their website from cotton to polyester. Very satisfied with your answer. Until the next purchase!
I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!
Fast and efficient online service, very pleased, I would recommend them to all girls who like to dress in fashion. Thanks!
Decent online boutique. Low prices. It is worth a look in case you are looking for clothes on the web, I love it for its modern and current designs.
I started to order a dress, then I went to have 2 and then a lot more!. I love this clothing website!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

