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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Nonnie K.
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The sweaters offered on this website for quality and customer service are readily available, efficient. I have ordered many times with no problems, will order again in the future.

Date of experience: April 8, 2021
GB
1 review
1 helpful vote
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I ordered a sweater that wasn't big enough and returned it. They expedited the return and credited my account. He was worried, but there was no need to worry. They were polite, efficient, and the solution to the problem was courteous and prompt. I will for sure buy from this clothing website again.

Date of experience: April 7, 2021
Washington
1 review
0 helpful votes
Follow Esther F.
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The shirt that I bought here is perfect, the customer service helped me to be more calm with my order. I am very happy to finally receive my online order, I am very satisfied.

Date of experience: April 7, 2021
GB
1 review
0 helpful votes
Follow Vivienne Y.
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This website has an excellent selection of clothing and the prices are much more competitive than any other website you have visited. Shipping was normal, no problems. I bought many clothes and they were all very well packed. Overall, a very positive shopping experience.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
Follow Penelope H.
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I ordered 3 dresses with summer design on this website. It arrived in a few days, everything adjusted perfectly to my body. I love! I will definitely order again.

Date of experience: April 6, 2021
Italy
1 review
0 helpful votes
Follow Ariella V.
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My daughter is happy with her new dress bought online here, she loves it so much that she does not want to take it off. I'll probably get something else for her and surprise her again. Good job on quality materials.

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
Follow Emma M.
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I have ordered many times in this online store and have never had any problems, shipping is quick and easy. The selection of clothes is also quite wide, great online service.

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
Follow Gail W.
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I have a blouse from this online boutique in a beautiful blush pink color, body-shaped and with a soft material. Great under a blazer to work during the milder months or just with a pencil skirt. I love.

Date of experience: April 4, 2021
GB
1 review
0 helpful votes
Follow Isabel M.
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They have a great online store with very wide options and competitive prices. The one time I received a damaged blouse, they responded quickly to my message and resolved the situation perfectly. It is a pleasure to buy from you.

Date of experience: April 4, 2021
GB
1 review
0 helpful votes
Follow paula s.
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This online clothing store was a great help, my mom and I shopped, she for her birthday dress and I ended up buying one too. In love with this website and the seasonal collection.

Date of experience: April 3, 2021
New York
1 review
0 helpful votes
Follow Perla W.
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High quality clothing at reasonable prices. They also respond quickly and have very nice and very useful designs, excellent online experience.

Date of experience: April 3, 2021
Massachusetts
1 review
1 helpful vote
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Bait and Switch
May 2, 2021

I ordered a sundress and it arrived looking nothing like the picture. The material was shiny and slippery and the fit awful. Huge on the bottom and the top so tight I couldn't breathe. I knew immediately I wanted to return and followed the instructions that came with the item, They were supposed to send me return info and after trying 3 times, gave up and disputed charge with my credit card company. The claim was denied and with the letter from my bank came the return info which was to return at my expense to China... don't be fooled awful company to deal with and an inferior product!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2021
New York
1 review
0 helpful votes
Follow zoe k.
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Every time I shop online here I am happy. High quality clothing and excellent customer service. The delivery option is very good! This is my option to buy clothes online. Well done!

Date of experience: April 2, 2021
GB
1 review
0 helpful votes
Follow Lyla R.
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This online boutique has an excellent payment and refund system. I often shop here because they are really great to try and hassle free!

Date of experience: April 2, 2021
GB
1 review
0 helpful votes
Follow Randa W.
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I received my dress purchased here very quickly. Made my day! The dress is very beautiful, it fits me perfectly, it fits my body very well. I love this online boutique

Date of experience: April 2, 2021
GB
1 review
1 helpful vote
Follow Elianis M.
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Very fast and efficient in handling my complaint. Received a full refund within a few days. I am pleased to see that the online boutique has changed the description of the material on their website from cotton to polyester. Very satisfied with your answer. Until the next purchase!

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
Follow dara t.
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I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
Follow Lili M.
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Fast and efficient online service, very pleased, I would recommend them to all girls who like to dress in fashion. Thanks!

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
Follow Lorna M.
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Decent online boutique. Low prices. It is worth a look in case you are looking for clothes on the web, I love it for its modern and current designs.

Date of experience: March 31, 2021
Utah
1 review
0 helpful votes
Follow Sandra M.
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I started to order a dress, then I went to have 2 and then a lot more!. I love this clothing website!

Date of experience: March 30, 2021