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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Electra R.
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I paid an excellent price online for my new dress, it is very little for such a good quality. Delivered on time. I'm very happy

Date of experience: April 16, 2021
Romania
1 review
0 helpful votes
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I needed a dress to get back from my university after the pandemic. Fortunately, a fellow student recommended this page. My order was placed on time without any problems.

Date of experience: April 15, 2021
Michigan
1 review
1 helpful vote
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Cheap product and horrible return policy
May 14, 2021

Products made poorly using cheap material and sizes vary by style. Sizes run extremely small. Also the consumer bears all risk and cost for returning products to China. A dismal 15% cash back offer is made to not return products.

Date of experience: April 14, 2021
California
1 review
0 helpful votes
Follow Columba M.
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Great clothes.
May 14, 2021

I have bought many clothes in this online boutique. I always get packages a few days later, sometimes with a surprise gift included and they offer free returns, great!

Date of experience: April 14, 2021
GB
1 review
0 helpful votes
Follow Sevel S.
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I cannot say enough about the online service that I have received, firstly I would like to congratulate you on your amazing customer service, something that is becoming a dying art, and secondly for the iconic design of the dress I bought, I love.!

Date of experience: April 14, 2021
California
1 review
0 helpful votes
Follow Abida M.
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I ordered 5 blouses from this website, most of them are good, they matched the picture, so all of them are very good. Most fit well. Very good quality of the clothes, delivery in normal time.

Date of experience: April 13, 2021
West Virginia
1 review
0 helpful votes
Follow Naomi R.
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I bought a pair of shoes online, which came with free shipping and arrived within 2 weeks. Also the dresses had an excellent price and excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you! Very impressed

Date of experience: April 13, 2021
California
1 review
0 helpful votes
Follow Fiorella Y.
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Good online store.
May 13, 2021

I bought a jean in this online store and luckily everything went very well. I dealt with a customer service representative who always answered my questions quickly via email. Good customer service is what keeps people coming back to browse your website and buy!

Date of experience: April 13, 2021
California
1 review
0 helpful votes
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Impeccable online treatment and customer service, my orders arrived complete and well packaged, I am very satisfied with this online boutique, everything went perfect, highly recommended.

Date of experience: April 13, 2021
New York
1 review
0 helpful votes
Follow Welda Z.
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The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great.

Date of experience: April 12, 2021
New Mexico
1 review
0 helpful votes
Follow Wilma U.
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The clothes I ordered arrived in about two weeks, the shirts look great. They definitely care about the customer and the quality of their clothes.

Date of experience: April 12, 2021
California
1 review
0 helpful votes
Follow Veda M.
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The best website!
May 12, 2021

The clothes here are of excellent quality, exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.

Date of experience: April 12, 2021
Michigan
1 review
0 helpful votes
Follow Elaine B.
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Still waiting on Christmas Gifts to be delivered. I contacted them to just remove charges from my card but got stupid response about delivery problems due to COVID19. Although they were never shipped. Seriously? IT'S APRIL! The free bag was adorable.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
Singapore
1 review
0 helpful votes
Follow Shirley F.
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I like the quality of the clothes that I bought in this online boutique. It's also great how customer service treats me.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
Follow Deyanira F.
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Great quality.
May 11, 2021

I bought in this online boutique a beautiful long pink and green skirt. Great fit and quality. I can't wait to see what they have to offer this season.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
Follow Samar I.
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I placed two orders in this online boutique for approximately 4 blouses and several shirts, all my orders arrived on time in a short time, I have not had any complaints with the store, the clothes are very nice and the fabric is very good, I hope they stay punctual with orders.

Date of experience: April 10, 2021
Singapore
1 review
0 helpful votes
Follow Sharon M.
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The variety of clothes that this website buys is excellent, the quality too. It was good to try new clothes that we wouldn't have bought otherwise. I will continue to order with this wonderful website.

Date of experience: April 10, 2021
California
1 review
0 helpful votes
Follow Oralia F.
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Perfect website.
May 9, 2021

I wanted a dress for a special event. I saw it on this website and decided to give it a try. The dress arrived quickly and in perfect condition. It makes me look divine. Thank you.

Date of experience: April 9, 2021
California
1 review
0 helpful votes
Follow Grete S.
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The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.

Date of experience: April 9, 2021
Arizona
1 review
0 helpful votes
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I was skeptical that with the little information I was asking for on this website about dimensions, it would really fit. But, for once in my life, I have some collared shirts that fit me. The neck collar was a bit big, which I will adjust for the next time I order with them.

Date of experience: April 8, 2021