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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I paid an excellent price online for my new dress, it is very little for such a good quality. Delivered on time. I'm very happy
I needed a dress to get back from my university after the pandemic. Fortunately, a fellow student recommended this page. My order was placed on time without any problems.
Products made poorly using cheap material and sizes vary by style. Sizes run extremely small. Also the consumer bears all risk and cost for returning products to China. A dismal 15% cash back offer is made to not return products.
I have bought many clothes in this online boutique. I always get packages a few days later, sometimes with a surprise gift included and they offer free returns, great!
I cannot say enough about the online service that I have received, firstly I would like to congratulate you on your amazing customer service, something that is becoming a dying art, and secondly for the iconic design of the dress I bought, I love.!
I ordered 5 blouses from this website, most of them are good, they matched the picture, so all of them are very good. Most fit well. Very good quality of the clothes, delivery in normal time.
I bought a pair of shoes online, which came with free shipping and arrived within 2 weeks. Also the dresses had an excellent price and excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you! Very impressed
I bought a jean in this online store and luckily everything went very well. I dealt with a customer service representative who always answered my questions quickly via email. Good customer service is what keeps people coming back to browse your website and buy!
Impeccable online treatment and customer service, my orders arrived complete and well packaged, I am very satisfied with this online boutique, everything went perfect, highly recommended.
The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great.
The clothes I ordered arrived in about two weeks, the shirts look great. They definitely care about the customer and the quality of their clothes.
The clothes here are of excellent quality, exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.
Still waiting on Christmas Gifts to be delivered. I contacted them to just remove charges from my card but got stupid response about delivery problems due to COVID19. Although they were never shipped. Seriously? IT'S APRIL! The free bag was adorable.
I like the quality of the clothes that I bought in this online boutique. It's also great how customer service treats me.
I bought in this online boutique a beautiful long pink and green skirt. Great fit and quality. I can't wait to see what they have to offer this season.
I placed two orders in this online boutique for approximately 4 blouses and several shirts, all my orders arrived on time in a short time, I have not had any complaints with the store, the clothes are very nice and the fabric is very good, I hope they stay punctual with orders.
The variety of clothes that this website buys is excellent, the quality too. It was good to try new clothes that we wouldn't have bought otherwise. I will continue to order with this wonderful website.
I wanted a dress for a special event. I saw it on this website and decided to give it a try. The dress arrived quickly and in perfect condition. It makes me look divine. Thank you.
The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.
I was skeptical that with the little information I was asking for on this website about dimensions, it would really fit. But, for once in my life, I have some collared shirts that fit me. The neck collar was a bit big, which I will adjust for the next time I order with them.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

