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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Texas
1 review
0 helpful votes
Follow Martha H.
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Junk
May 29, 2021

The items are not as depicted. Fabrics are polyester junk. Don't order this stuff not pretty linen as in the picture. Returns are so complicated I just have to eat it. Goodwill is getting the items I ordered! I'm

Date of experience: April 29, 2021
Wisconsin
1 review
0 helpful votes
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I ordered 2 dresses from this website, most of them are good, it matched the picture, so they are all very good. Most fit well

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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As in the photo. Blouse bought online. Size as indicated in the size chart. It is exactly as the picture shows. It took 20 days to arrive. I have used the site again to buy clothes for my teenage daughter

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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I got a blouse and a skirt not too long ago. They are true to size and great quality! I love this website, super affordable and they are up to date on their latest trends

Date of experience: April 26, 2021
South Carolina
1 review
3 helpful votes
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The shirt I ordered (pictured below) came with off-center type and was very poor quality. Every attempt to communicate with the company about a refund was answered by idiotic pre-written responses and contradicting information. I will never do business with these guys again -- avoid them if you value quality and customer service.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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I bought two piece sets and dresses online here and they all came intact, cute and were made of excellent material.

Date of experience: April 25, 2021
GB
1 review
1 helpful vote
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I am satisfied.
May 25, 2021

I order from this website very often. I feel very good. I love your clothes. The quality is amazing and the fabric of all clothes is usually soft even after washing.

Date of experience: April 25, 2021
GB
1 review
1 helpful vote
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With such beautiful clothes and excellent customer service, what more could a woman want? I was very impressed with how quickly they shipped my order (one of the items I purchased was out of stock) and how kind and helpful they were in finding a solution that worked for me. I recommend them

Date of experience: April 24, 2021
GB
1 review
0 helpful votes
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Very recommended.
May 23, 2021

I have done very well with my online clothing purchases here. I would definitely recommend this website to all my friends, family and colleagues.

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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I love this online clothing store. I like being able to order multiple clothes with different and beautiful designs at the same time! It is quite an addictive website. Very funny.

Date of experience: April 22, 2021
GB
1 review
0 helpful votes
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Very cool, very original and special designs. The quality and size of my dresses are normal. I have only bought 3 times online here but I am satisfied with the experience, I will surely buy more.

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Perfect company.
May 21, 2021

What a wonderful surprise when this dress arrived for my sister! I was not expecting the quality. She thought that we would return it and she would be without a dress for her banquet, we did not. It is not too formal, if it is perfect for the occasion.

Date of experience: April 21, 2021
California
2 reviews
0 helpful votes
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I got a t shirt as a gift and just wanted to exchange it not a refund (since I didn't buy it in the first place)> They would not even do that. I had emails back and forth several times to get them to understand it is only an exchange, but to no avail. I would not buy any items from them because of this. Also the t shirt size is not accurate at all. Need to get a bigger size than you normally get.

Date of experience: April 20, 2021
Washington
1 review
0 helpful votes
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Erroneous information
April 20, 2021
Updated review

After I placed my information and paid, I received an email from Lillicloth alerting me that I still had items in my shopping cart.

Date of experience: April 20, 2021

After I ordered and PAID for several t-shirts, I received...
May 17, 2021
Previous review

After I ordered and PAID for several t-shirts, I received an email indicating items were still in my shopping cart. I returned to the site and ordered again. Sure enough, I now have duplicates! My emails on the subject were ignored.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Incredible website as always, the quality of the clothes I bought here has made me very satisfied, it is an online store easy to love and recommend.

Date of experience: April 20, 2021
GB
1 review
0 helpful votes
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I love them.
May 19, 2021

I was looking for a pair of pants that are squat proof. Website with too many options, I asked for help online. They gave me 3 options and I chose 1.

Date of experience: April 19, 2021
Nebraska
2 reviews
0 helpful votes
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Duplicate Order
May 19, 2021
Updated review

Sent back duplicate order, but I am having a difficult time getting my refund of $ 89.35

Date of experience: April 19, 2021

The amount owed keeps changing
March 19, 2021
Previous review

The amount owed keeps changing.

Date of experience: February 17, 2021
Canada
1 review
1 helpful vote
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Order # HBKQD******* This has been the purchase from HELL. What a nightmare. We ordered 8 items in early Dec 2020. One item was delivered in early January. After the remaining 7 items failed to arrive in a month we started to email for an update. It apparently came to Canada but they put the wrong address on it so it was sent back to China to get the correct address. After 8 months, all they can say is that they are checking with their logistics company. We asked for the phone number of the logistics company but they said they do not have a phone number.
Their logistics company has the package in transit but cannot tell them where it is or when it will be back in China. They will not resend the 7 items or refund the purchase. All they say is please wait and email them if we have questions.

We asked how long we have to wait, they say they do not know, just keep waiting. After 8 months we are to wait until they find the package. It could take one or two years, who knows. This is not service. What a rip off. Do not waste your time or money with this company.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Thank you for your professional and kind treatment, the dress has arrived at my house. I recommend your online boutique to all the women I know.

Date of experience: April 18, 2021
Japan
1 review
0 helpful votes
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Super recommended.
May 17, 2021

The material of the jacket that I bought on this website is very good and I like it a lot. The logistics are very fast. The customer service is very timely and the staff is patient. Super recommended to buy clothes on the internet!

Date of experience: April 17, 2021