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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I love the designs in this online boutique, the service team is incredibly helpful, thorough and fast.
Soft and pretty blouse, very elegant, very pretty, looks good and is much better for hot weather, what more can I ask for?
A great service on the internet to buy clothes, I had a little problem and it was solved quickly, it was worth the wait for such a cute dress, if I recommend it.
I ordered 3 shirts a month ago and they charged me a month ago. I have received EIGHT emails stating the order is ON THE WAY. I have seen NOTHING.
I recommend this online boutique, the clothes are always in very good taste, excellent designs, the service of this website is always very interested in hearing all the comments.
The material of the skirt is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.
Excellent service, efficient in delivering quality clothing, always. Highly recommended website to buy modern clothes on the internet.
I bought 6 items from them and they were all either badly made or the materials used were CHEAP! One jumper was made out Felt! 1x wash and throw it away.
Had I read the reviews I would have known better! DONT DO IT
1 star is way too high!
Great online service, quality embroidery and printing on the shirt I bought from this online store. The shipping was faster than I expected.
I am really satisfied with the blouse that I bought. It is well done and its preparation feels good quality, I finally found an online store with clothes at a good price and of excellent quality.
So after writing the review about their return policy they emailed me 8 days later, hmmm their policy says you have to respond to their email to return in 7 days, yet they get 8 days and then said their policy says after 7 days your notification expires and they offered 20% refund, that's $20 on $100 worth of clothes. I will NEVER order from there again. Be forewarned, if you don't like their cheaply made, undersized clothes and you email them to return, better stay by your email anxiously awaiting their response so you can respond to get a return address. Don't forget to check the spam folder. Their return policy has got to be the worse I've ever experienced for online ordering!
I love shopping on this site, they are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful.
I am so obsessed with this online boutique! I can't think of an easier and more addictive way to shop for clothes. I have bought online 5 times and I can say that I have been really satisfied.
In the past I ordered shirts and skirts online here to work, now I ordered two dresses for a trip. I loved the design, it's perfect for a holiday weekend.
I love shopping at a sonline store if it's trustworthy, blazing fast with shipping, free returns, and easy. I have recommended it to some of my friends. The care staff is very friendly and helpful.
After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!
Ordered clothes because they were colorful and 80ish. Most did not fit and disliked coloring.
Tried to return next day. They wanted pics of items taken in good lighting, offered 15 to 25% refund. Stated every email they sent me had to be replied to or return not possible. RETURNS GO TO CHINA. TO return $66.37 of clothing cost via USPS was $67.95. There return policy is a laugh
ALL SALES ARE BASICALLY FINAL.
I love buying clothes online here! I can not get enough! I have loved all the clothes I have bought on this site and the size has always been perfect and the delivery is excellent! Never disappointed!
Items shown on website are NOT what you will get! Cheaply made with cheap fabrics! And good luck getting your money back, I was offered 15% "because of high returns costs" at my expense, Don't waste your money!
Love shopping on this clothing website, it's amazing. Prices, clothing fashion range and shipping are reasonable and tracking is a breeze. Every day there is something new that will seduce me.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

