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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Feny M.
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I love the designs in this online boutique, the service team is incredibly helpful, thorough and fast.

Date of experience: May 13, 2021
GB
1 review
1 helpful vote
Follow Faith A.
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Soft and pretty blouse, very elegant, very pretty, looks good and is much better for hot weather, what more can I ask for?

Date of experience: May 12, 2021
GB
1 review
0 helpful votes
Follow Mariana J.
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A great service on the internet to buy clothes, I had a little problem and it was solved quickly, it was worth the wait for such a cute dress, if I recommend it.

Date of experience: May 11, 2021
Illinois
1 review
0 helpful votes
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SCAMMER?
June 10, 2021

I ordered 3 shirts a month ago and they charged me a month ago. I have received EIGHT emails stating the order is ON THE WAY. I have seen NOTHING.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
GB
1 review
0 helpful votes
Follow Isabel P.
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I recommend this online boutique, the clothes are always in very good taste, excellent designs, the service of this website is always very interested in hearing all the comments.

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
Follow Melanie Q.
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The material of the skirt is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.

Date of experience: May 9, 2021
GB
1 review
0 helpful votes
Follow Giselle U.
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Good clothes.
June 7, 2021

Excellent service, efficient in delivering quality clothing, always. Highly recommended website to buy modern clothes on the internet.

Date of experience: May 8, 2021
Australia
1 review
0 helpful votes
Follow Wendy D.
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I bought 6 items from them and they were all either badly made or the materials used were CHEAP! One jumper was made out Felt! 1x wash and throw it away.
Had I read the reviews I would have known better! DONT DO IT
1 star is way too high!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
GB
1 review
0 helpful votes
Follow Mariana K.
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Great online service, quality embroidery and printing on the shirt I bought from this online store. The shipping was faster than I expected.

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
Follow Ruth S.
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I am really satisfied with the blouse that I bought. It is well done and its preparation feels good quality, I finally found an online store with clothes at a good price and of excellent quality.

Date of experience: May 7, 2021
Illinois
1 review
0 helpful votes
Follow Nikole O.
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So after writing the review about their return policy they emailed me 8 days later, hmmm their policy says you have to respond to their email to return in 7 days, yet they get 8 days and then said their policy says after 7 days your notification expires and they offered 20% refund, that's $20 on $100 worth of clothes. I will NEVER order from there again. Be forewarned, if you don't like their cheaply made, undersized clothes and you email them to return, better stay by your email anxiously awaiting their response so you can respond to get a return address. Don't forget to check the spam folder. Their return policy has got to be the worse I've ever experienced for online ordering!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2021
GB
1 review
0 helpful votes
Follow Alana L.
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I love shopping on this site, they are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
Follow Kaylee E.
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I am so obsessed with this online boutique! I can't think of an easier and more addictive way to shop for clothes. I have bought online 5 times and I can say that I have been really satisfied.

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
Follow Salome A.
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PERFECT!
June 2, 2021

In the past I ordered shirts and skirts online here to work, now I ordered two dresses for a trip. I loved the design, it's perfect for a holiday weekend.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
Follow Albina O.
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I love shopping at a sonline store if it's trustworthy, blazing fast with shipping, free returns, and easy. I have recommended it to some of my friends. The care staff is very friendly and helpful.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
Follow Pegg N.
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Good company.
May 31, 2021

After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!

Date of experience: May 1, 2021
Georgia
1 review
0 helpful votes
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Ordered clothes because they were colorful and 80ish. Most did not fit and disliked coloring.
Tried to return next day. They wanted pics of items taken in good lighting, offered 15 to 25% refund. Stated every email they sent me had to be replied to or return not possible. RETURNS GO TO CHINA. TO return $66.37 of clothing cost via USPS was $67.95. There return policy is a laugh
ALL SALES ARE BASICALLY FINAL.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
Follow Aide M.
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I love buying clothes online here! I can not get enough! I have loved all the clothes I have bought on this site and the size has always been perfect and the delivery is excellent! Never disappointed!

Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
Follow Brandy T.
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BEWARE!
May 30, 2021

Items shown on website are NOT what you will get! Cheaply made with cheap fabrics! And good luck getting your money back, I was offered 15% "because of high returns costs" at my expense, Don't waste your money!

Date of experience: April 29, 2021
Switzerland
1 review
0 helpful votes
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Love shopping
May 29, 2021

Love shopping on this clothing website, it's amazing. Prices, clothing fashion range and shipping are reasonable and tracking is a breeze. Every day there is something new that will seduce me.

Date of experience: April 29, 2021