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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
Follow Rannie B.
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It is the first time that I navigate through the online store and it is very easy for me to navigate. As indecisive as I was, I found a dress at a good price, so I decided to take a chance! It came really fast and the style and fit are perfect. For those who know its size, I would definitely recommend this site. Since then I have bought more clothes and they fit me like a glove.

Date of experience: June 9, 2021
GB
1 review
0 helpful votes
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Great service!
July 8, 2021

Great online service and clothing range. Very happy and will buy here again. The online store was also very easy to use.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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I really liked ordering in this online clothing store, the blouse has arrived with its labels, the correct color and size, they gave me a nice belt, it is also of good quality

Date of experience: June 7, 2021
Florida
2 reviews
2 helpful votes
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I thought the designs were stunning and ordered 4 pieces, however was immensely disappointed when clothes arrived. The fabric and fabrication was very very low quality. When I requested a return label they tell me it has to be sent back to China with all fees like customs etc according to their return policy stated on the website. HOWEVER the online policy does NOT mention anything about having to return it to overseas!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Online ordering was excellent, delivery in these virus times was fast. I liked the email updates that let me know what was going on without asking me where my order was.

Date of experience: June 6, 2021
Arizona
1 review
0 helpful votes
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I purchased 3 t-shirts. I received 2 of the 3 t-shirts. I waited over 3 months and never got the 3rd t-shirt. I sent a message that I didn't get it and they cancelled and said they would refund my money. I advised that I want that t-shirt and their remark is you can order it again but then I would have S & H charges on the new order. I paid S & H on the original purchase and should not have to pay it again on the same t-shirt when they did not refund the cost for S & H that I originally paid. (They only refunded the cost of the shirt).

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2021
GB
1 review
0 helpful votes
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The coats were exactly as pictured and arrived in brand new condition in a timely manner. Ordering online was a simple process and there was a wide variety of clothes.

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Website was very easy to use and there were sizes available which at this time with COVID is hard to come by. Quality clothing with a large variety available at an extremely good price.

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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I ordered a tee shirt which took forever to get here and when it arrived it was significantly smaller than any xxlarge I've ever seen. I ordered it as a shirt to sleep in in and it is completely unacceptable.
DO NOT ORDER FROM THIS COMPANY.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Virginia
1 review
0 helpful votes
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I am always impressed by the consistent quality and fit of the clothes in this online boutique. The delivery is always fast and the clothes are well packed.

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
Follow Hebe J.
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Easy to navigate the website and find what I need. Easy to use on a smartphone or laptop. I always love the quality of the clothes I receive. The free shipping threshold is quite high, especially since this is an online boutique with a high markup.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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The black hole
June 29, 2021

I placed my order and my account was immediately debited. I never received an acknowledgment of my order and never saw my order. There is no way to contact them. My order just disappeared into the black hole

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2021
GB
1 review
0 helpful votes
Follow Gimena P.
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Very good service.
June 29, 2021

I have ordered several pieces of clothing from this online boutique and they were all very good. The quality is also very good.

Date of experience: May 30, 2021
GB
1 review
0 helpful votes
Follow Dael K.
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First pair of shoes that I bought from this online boutique and they are very comfortable! I will definitely buy more!

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Great quality. Super comfortable, definitely won't be shopping elsewhere on the web from now on. I'm waiting for the shorts and shirt to arrive, can't wait to try them on

Date of experience: May 28, 2021
GB
1 review
0 helpful votes
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Always satisfied with this online boutique, I love the skirts that I don't wear from any other brand, ideal for the weekend and perfect to wear on my work days from home.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
Follow Terri H.
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Beware! And shame on FB and Instagram for carrying Lilicloth! This is a shady Chinese Company. The products you receive look absolutely NOTHING like the photos or description. The sizes are not accurate, it take simply forever to receive your product(s), you cannot inquiry or complain, as everything on their website is in Chinese. I would have NEVER ever purchase if I had known ahead that this was a Chinese company. The clothing looked as if sixth graders in sewing class sewed them, simple, easy, plain clothing, again, nothing looks like the advertisement. The material is so thin and cheap, you can see through it. Add on top of all of this, the more I read, I find that many clothing items made in China are sewn by slave/forced/incarcerated labor (most simply for the belief system). My biggest ire is for FB and Instagram, as I have gotten suckered in by adds on their sites for shoddy, shameful products from China. They know better and should refuse to allow ads that allow such practices! Shame!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2021
Pennsylvania
1 review
0 helpful votes
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Terrible Experience
June 26, 2021

Order placed 3-30-21 & still haven't received everything. 2 items now not available. 2 months?
TERRIBLE!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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EXCELLENT!
June 25, 2021

A lunch bag is an essential for me (on my office). Once I saw one here, I knew I have to have one. It was lovely in person, the details to it are well thought of.

Date of experience: May 26, 2021
Arizona
1 review
0 helpful votes
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They don't report the tracking number on-time. Lilicloth's email with their tracking info got to me too late it was sent back. Some backordered items were shipped later and separately and they won't provide a new tracking number. My package was sent to a USPS lost and found annex. Overseas shipments never go back to the shipper. I had to file a missing mail report and am waiting to hear from USPS. I don't know where the remainder of my order is and they say they don't either.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2021