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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It is the best online clothing store that can exist since it is inexpensive and, in addition, its clothes are of excellent quality
I love the clothes and accessories of this store so much. Most of the clothing is of high quality and the customer service is very attentive and prompt.
Very professional and easy to use website. I highly recommend the fantastic website to get nice clothes at a good price, there is hope for this world yet.
In completing the payment process the section to place your country would not let me choose United States. It was stuck on the countries starting with the letter A.
In completing the payment process the section to place your country would not let me choose United States. It was stuck on the countries starting with the letter A.
Excellent website with great possibilities to choose clothes that I like the most and the right size, it is worth trying this online boutique. I already did and am satisfied with the service received.
I only buy them during all the seasonal sales. I love what I asked of you. All good quality clothes, clothes that most cannot buy, but on this website they are for sale. Thank you!
I love this online boutique. I recently bought a dress about a month ago. I found a good selection of fashionable clothes that I liked. The item I ordered came packaged very well and securely.
I have been shopping for clothes from this online store lately and I love it! Great prices, good quality and different styles that you cannot find in a normal store, the sizes are exact from the description! I really recommend shopping at this online boutique.
I ordered my clothes 2 weeks ago. I have received emails with the follow-up of my order. So far I am very satisfied with the service of this website.
The quality of the clothes in this online boutique is very good, and I had a problem in my shipping order and I took them to the service by emial, it was very helpful and they are nice.
I love this online boutique, Great clothes with great prices. Shipping is relatively fast considering that some of the things travel from abroad. I have already recommended this website to everyone!
TOO HARD TO FIGURE OUT WHAT IS NEEDED FOR
'BUY 5 GET THE 6TH FREE' & DISCOUNTS, ETC.
WHATS ON SALE - WHATS NOT
WHEN DO I QUALIFY FOR A GIFT,
ITS ALL VERY UNCLEAR...
TOO HARD TO FIGURE OUT WHAT IS NEEDED FOR
'BUY 5 GET THE 6TH FREE' & DISCOUNTS, ETC.
WHATS ON SALE - WHATS NOT
WHEN DO I QUALIFY FOR A GIFT,
ITS ALL VERY UNCLEAR...
Sure, shipping is slow, but I don't mind waiting, especially if it's free and it's coming from a long distance. They've made up for it by giving me discounts and free items for my next order, which is great because then I'll save even more. The clothes I have received have been of decent quality, the designs are always as shown in the image on the website!
I really love this online boutique. I am not placing an order on this website for the first time and every time I am completely satisfied with the quality. Wide range, the latest models, all stylish and high quality at affordable prices. Order send quickly, I highly recommend this website.
I emailed company after 2 weeks and they implied I was being impatient, 3 weeks later (Total of 5 weeks after ordering) it still says processing. If you are in the USA do not order from this company as it is in the UK (did not know until after I ordered.) The sense of urgency is non existent.
I am ordering all kinds of clothes from this website for more than 8 months and the quality always amazes me! My honest recommendation!
Very easy to navigate site, great variety of clothes very satisfied with the quality and especially the very fast online service.
Pretty good, but the sizes on the clothes is so varied that eery time I order I end up needing to return 2 out of 4 items. Unfortunately it's such a pain to do a return to China, that I end up eating the expenses of clothes that don't fit.
Pretty good, sometimes the page jumps around which makes it hard to use.
Just the shirts I was looking for - great clothes and great online service. Thank you for making it easy to buy clothes on the internet!
I always have trouble finding clothes on the internet that fit correctly and provide design, but these websites have clothes that do exactly that and are great.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

