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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Missouri
3 reviews
0 helpful votes
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Problem searching for a previously seen item.
August 10, 2021
Updated review

I saw the mom brain shirt early on and have now spent over 30 minutes trying to find it again. Your search feature is terrible.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2021

I saw the mom brain shirt early on and have now spent...
August 1, 2021
Previous review

I saw the mom brain shirt early on and have now spent over 30 minutes trying to find it again. Your search feature is terrible.

Date of experience: July 2, 2021
GB
1 review
0 helpful votes
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Everything is ok!
August 9, 2021

I wanted a dress of various colors and embroidery to wear on weekends. A friend recommended this boutique. My order was placed on time without any problems or complications.

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Really useful designers who make an extra effort to create modern and fashionable dresses, beautiful dresses and a great service to those of this website.

Date of experience: July 9, 2021
Colorado
1 review
0 helpful votes
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Good customers.
August 7, 2021

Great selection of dresses, great service with all very receptive. I have bought a few times for events, but I am seriously considering being a regular customer.

Date of experience: July 8, 2021
Arizona
1 review
0 helpful votes
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Resolution
July 8, 2021
Updated review

I was satisfied with the resolution of my problem.

Date of experience: July 8, 2021

I bought a small because according to the size chart...
August 3, 2021
Previous review

I bought a small because according to the size chart my measurements indicated a small. It was way too small. I reordered a large.

Date of experience: July 4, 2021
Australia
1 review
0 helpful votes
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When we asked to send an item back we were told the shipping costs are back to china,. The packaging has to be perfect and they did not think it would be worth sending it back. Although it is purported to be from Australian supply it is a china return, and then they tell me that it is all in the fine print,
Steve Baughan

Date of experience: July 8, 2021
Canada
1 review
2 helpful votes
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The customer service was lovely, the dress arrived quickly and safely. The dress is as in the image of the page, the measurements are perfect.

Date of experience: July 7, 2021
Colorado
1 review
0 helpful votes
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Size was off
July 7, 2021
Updated review

Bought 6 sweaters/shirts of the same pattern for various family members. The 3x was labeled as a 3x but was the same size as one of the L (maybe XL). You get a 3x for someone that is 3x. XL doesn't cut it. Not blaming them as I believe it was mislabeled. Was recently given back to us from a Christmas purchase.

Date of experience: July 7, 2021

A quick message about your shopping experience so far
November 26, 2020
Previous review

A quick message about your shopping experience so far

Date of experience: November 25, 2020
Arizona
1 review
1 helpful vote
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I was looking for a jacket online trying to save part of the price that would correspond to a physical store. I was practically exhausted by the end of the season sale but I found here the jacket I dreamed of with a notable difference in my favor in the normal price.

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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This boutique has skirts of excellent quality, also fantastic customer service! Items are also shipped quickly. 5 stars in all areas.

Date of experience: July 4, 2021
GB
1 review
0 helpful votes
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I loved the dress and the blouse, it took me less days to receive it. The fabric is soft in both garments, the purchase was easy and reliable.

Date of experience: July 4, 2021
GB
1 review
0 helpful votes
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I bought this dress for my daughter's formal school. It arrived in two weeks. The quality is excellent and as shown in the image. I will definitely buy for myself from this online store again.

Date of experience: July 3, 2021
Singapore
1 review
0 helpful votes
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My order arrived at my house, a beautiful jacket, great and even better than I expected. Fast shipping, everything went well with this website!

Date of experience: July 2, 2021
Canada
1 review
0 helpful votes
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My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for.

Date of experience: July 1, 2021
Florida
1 review
0 helpful votes
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Clothing
June 30, 2021

The shirt I ordered came in a reasonable amount of time. The only problem I have with it is the sizing. I had bought a large size in the past, and it was too big. I bought this shirt in a medium, and it was too big at the top, and skimpy around the middle. Too long, too, but i'm used to that since I'm a short petite person. I have to take everything up. The style, sleeveless was perfect, as was the color.

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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I exercise every day (desperately trying to lose weight). I needed another sports pants, really happy with my purchase here online! Highly recommended!

Date of experience: June 29, 2021
Japan
1 review
0 helpful votes
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I can only talk about shopping for clothes on the internet, but I always look at this online boutique before buying anywhere else on the web. They have a great selection and in most cases the cheapest price you will find for the exact same thing anywhere else.

Date of experience: June 28, 2021
California
1 review
0 helpful votes
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Very attentive staff website, you can tell that they know about fashion, they changed the size of my shirts without problems or questions, the service has been perfect. Thanks for your good online service!

Date of experience: June 27, 2021
GB
1 review
0 helpful votes
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Excellent quality clothing at a fair price, the answer to doubts and concerns and very good problem solving.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Thanks for helping me, I love your clothes and accessories. My last order has already arrived at my house, beautiful sweater, I thank you for your online service and fast shipping.

Date of experience: June 25, 2021