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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I saw the mom brain shirt early on and have now spent over 30 minutes trying to find it again. Your search feature is terrible.
I saw the mom brain shirt early on and have now spent over 30 minutes trying to find it again. Your search feature is terrible.
I wanted a dress of various colors and embroidery to wear on weekends. A friend recommended this boutique. My order was placed on time without any problems or complications.
Really useful designers who make an extra effort to create modern and fashionable dresses, beautiful dresses and a great service to those of this website.
Great selection of dresses, great service with all very receptive. I have bought a few times for events, but I am seriously considering being a regular customer.
I bought a small because according to the size chart my measurements indicated a small. It was way too small. I reordered a large.
When we asked to send an item back we were told the shipping costs are back to china,. The packaging has to be perfect and they did not think it would be worth sending it back. Although it is purported to be from Australian supply it is a china return, and then they tell me that it is all in the fine print,
Steve Baughan
The customer service was lovely, the dress arrived quickly and safely. The dress is as in the image of the page, the measurements are perfect.
Bought 6 sweaters/shirts of the same pattern for various family members. The 3x was labeled as a 3x but was the same size as one of the L (maybe XL). You get a 3x for someone that is 3x. XL doesn't cut it. Not blaming them as I believe it was mislabeled. Was recently given back to us from a Christmas purchase.
A quick message about your shopping experience so far
I was looking for a jacket online trying to save part of the price that would correspond to a physical store. I was practically exhausted by the end of the season sale but I found here the jacket I dreamed of with a notable difference in my favor in the normal price.
This boutique has skirts of excellent quality, also fantastic customer service! Items are also shipped quickly. 5 stars in all areas.
I loved the dress and the blouse, it took me less days to receive it. The fabric is soft in both garments, the purchase was easy and reliable.
I bought this dress for my daughter's formal school. It arrived in two weeks. The quality is excellent and as shown in the image. I will definitely buy for myself from this online store again.
My order arrived at my house, a beautiful jacket, great and even better than I expected. Fast shipping, everything went well with this website!
My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for.
The shirt I ordered came in a reasonable amount of time. The only problem I have with it is the sizing. I had bought a large size in the past, and it was too big. I bought this shirt in a medium, and it was too big at the top, and skimpy around the middle. Too long, too, but i'm used to that since I'm a short petite person. I have to take everything up. The style, sleeveless was perfect, as was the color.
I exercise every day (desperately trying to lose weight). I needed another sports pants, really happy with my purchase here online! Highly recommended!
I can only talk about shopping for clothes on the internet, but I always look at this online boutique before buying anywhere else on the web. They have a great selection and in most cases the cheapest price you will find for the exact same thing anywhere else.
Very attentive staff website, you can tell that they know about fashion, they changed the size of my shirts without problems or questions, the service has been perfect. Thanks for your good online service!
Excellent quality clothing at a fair price, the answer to doubts and concerns and very good problem solving.
Thanks for helping me, I love your clothes and accessories. My last order has already arrived at my house, beautiful sweater, I thank you for your online service and fast shipping.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

