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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Incredible customer service. The customer service was outstanding. Your dedication to quality makes me want to keep shopping at this online boutique! The range of dresses is impressive. I had the best experience with my order, I will be eternally trusted.
Perfect! Beautiful clothes, good prices, good shipping! Everything about this online boutique is great and easy to use! I love you so much!
The order I made in this online clothing store arrived on time, I could see its status at all times, and when my dress arrived I was delighted, the color, the fabric for me was perfect.
It kept returning to recommended when I tried to go back and buy more that I wanted. Very irritating.
Excellent, This is a good and reliable online shopping site. I have made some clothing purchases and have not had any problems. All my orders have been delivered on time. I also love the free delivery on purchases over a certain amount, the daily giveaways, and the free samples they give :)
Excellent, quality clothes and also different. I love his unique style, vintage clothes adapted to our time. Everything I bought feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love it.
It is the first time that I buy here and I have to say that everything is phenomenal, fast shipping, in perfect condition, the dress as it was lost in La foto, of good quality and good price, also say that I had a doubt and I was treated I immediately recommend it.
Fun to order. Placing an order on this website was fun, as cool as clicking and voila! I will update my review when I receive my package. Thank you.
Ordered 12 items, only 2 are worth keeping. The customer cost of returning to China is totally outrageous. Stuck with poor quality, misrepresented items that don't fit properly. Some of the visible seems and edges are raw and unfinished, looks very cheap. The items pictured on their website are misrepresented, materials are not as shown. No fabric or care labels in garment. Ordered a "sweater" that turned out to be a pattern printed on the cheapest "fleece" I've ever touched. Tried writing a review on lilicloth website and it wouldn't allow me to submit. TOTAL SCAM!
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected].
Interesting that there are all these glowing reviews. Seems pretty fake. Checked with BBB and voila. Scamsville. https://www.bbb.org/us/ca/city-of-industry/profile/online-retailer/lilicloth-*******642/customer-reviews
These are real reviews from our clients.
Could you pls send us your order number to check for you?
To improve the product quality and service, may I know why you claim that the reviews are fake?
If you run into any issues, please do not hesitate to contact us at [email protected].
The best online store! I love this online boutique! They have a wide range of clothing, the website is really informative and easy to navigate. It's a one-stop shop and every woman's dream! It has fast shipping and the clothes are in perfect condition.
Literally this website has all kinds of clothes and with such good prices. I love it. The reviews are always great and the size charts are also simple and easy to read.
I ordered the leggings from this online boutique because it has a cool fabric for summer. They hold well what they have to hold. They are long up to the ankles and the pockets are very practical and large to carry for example the mobile.
I loved the clothes that I received in my order. I contacted customer service about the shoes that did not fit and they were wonderful with no problem to satisfy me with the return. I will buy online here again.
Very professional staff website, they changed the size of my boots and the service has been perfect. Thanks for your good online service!
I love the quality of the clothes that I bought here. Very fresh clothes with fabrics that help keep me fresh and beautiful. Congratulations!
Quite hard to find how to shop on this site and took a while to figure it ou.
Quite hard to find how to shop on this site.
Shipping items from China that is why it slow shipping, poor quality material. Don't waste your money. To get a refund you have mail your items back to China. Beware! You will lose your money
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Total delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us.
Stay safe and have a nice day!
Easy to navigate and use website. The staff is friendly and the dresses and accessories look great and amazing, the quality is higher than I expected for the price.
Ordered 6 t-shirts... after 3 weeks still do not have them all. Got two of the same t's one week apart. They have no clue. Don't order from this company. Falling l back on the Covid excuse only goes so far. Any time a company screws up they blame it on Covid. Fed up. Buy from someone else who gives a crap
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at [email protected].